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What software is available on the Mac computers in the Williams School Reading Room? (link)
Reading Room Applications Version
Adobe CS Design Web Premium 6
Compressor  4.0.7
Final Cut Pro  10.0.9
Firefox 22.0
Flip4Mac  3.2
Google Chrome 19.0.1
iWork 9.0
Microsoft Office 2011 14.2.2
Microsoft Remote Desktop 2.1.1
Microsoft Silverlight  5.1.2
Motion 5.0.7
Reaper 4.402
VLC Media Player 2.0.8

Updated August 2013

Applies To: Students

Score: 100.0 - Updated: 10/21/2013 5:25:43 PM - Was this helpful?
Are there any Windows computers in the Williams Reading Room? (link)

There are six Xenith Wyse terminals to access the VDIs in The Stable. The VDIs have Windows 7 operating systems.

Updated September 2012

Applies To: Students

Score: 94.0 - Updated: 8/2/2012 10:19:56 AM - Was this helpful?
How can I speed up my Mac? (link)

Tips to speedup a your Mac computer

 

The best way to speedup sluggish Mac computer is to rebuild it.   Wipe the hard drive and reinstall the programs and your data.  It's just like rebuilding a car engine, but like a car, that may involve a lot of work.  If you have a full backup using TimeMachine you can wipe the hard drive, reload the Snow Leopard OS and then restore everything back to the same setup with TimeMachine and the program 'Migrate' found in the Utilities folder inside the Applications folder.  

 

There are simpler ways to cleanup your Mac, though not as effective.   You can run some simple maintenance programs.  The simplest is actually built into the Mac already.  One for the OS and one for MS Office.

 

For MS Office, follow this path:

Hard drive > Applications > MicroSoft Office 2011 > Office > Microsoft Database Utility.app

 

Select the "repair data base" option and run the utility.   It is the first fix to help clear up any issues you maybe having with MS Office.

 

Next is 'Drive Utility' - located on this path;

Hard drive > Applications > Utilities > "Drive Utility"  after opening, select the hard drive in the left column and "Repair Disk Permissions".   If you boot from an original DVD, you can also "Repair Disk".

 

The next step to cleanup a Mac, is to dump caches that slow up systems and browsers.  It can be done manually if you know where to find all the caches, but it's better if you use a good Utility program.  These programs do not come with the Mac and must be bought separately.   One of the best, and it's free, is ONYX.   Check the link below and download the one for your system.

 

http://www.titanium.free.fr/download.php?sid=06565bec047f1e1cb2c0a7bbe12dacd0

 

The last way to clean things up is to do the defrag like you mentioned. It's not built into the Mac because Apple says you don't need it.  The Mac OS is designed to keep things defragged automatically.  I have run it on some very fragmented machines and have found it to help with varying success.  Several programs will defrag a Mac.  The one is use is called iDefrag, (www.coriolis-systems.com/iDefrag.php  -$60).

 

If you really want to speed up your Mac, new hardware is one of the best options but obvious cost bigger bucks.   Max out the Ram memory to 4GB or better if your computer will hold it.   The upgrade that really improves the speed the most, is replacing older hard drives with the new Solid State hard drives.  They are all digital with no moving parts and make the laptop run unto 4 times faster.  The big draw back is that they are expensive and so we are only buying small sizes ones for now.   The biggest one we are using now is 120GB and they go for about $200.   But that price should go down with time.

 

Applies To: Faculty, Staff

Score: 92.5 - Updated: 3/30/2012 10:32:55 AM - Was this helpful?
I have black x on Mac battery and it's not charging, what should I do? (link)
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Score: 85.0 - Updated: 3/8/2013 11:44:26 AM - Was this helpful?
How do I lock my Mac when I walk away from my desk? (link)
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Score: 85.0 - Updated: 6/6/2014 8:57:06 AM - Was this helpful?
How to rebuild Office database on a Mac? (link)
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Score: 82.9 - Updated: 9/24/2013 10:33:14 AM - Was this helpful?
What software is available on the computers in the Science Library (Telford)? (link)

Adobe
     Acrobat
     Dreamweaver
     Flash
     Illustrator
     InDesign
     LiveCycle Designer
     Photshop
Arc GIS
Audacity
Google Earth
Microsoft Office, including Publisher and Photo Story
Python
Roxio Creator
SPSS
StataIC

Applies To: Students

Score: 82.0 - Updated: 9/22/2010 10:39:38 AM - Was this helpful?
What software is available on the computers in Huntley Hall 322? (link)

Huntley Hall 322 has 34 Dell computers with Windows 7 operating system.

The following software is installed on the lab computers:

 

Software

Version

Adobe Design and Web Premium

CS 6

Adobe Flash Player

11.3

Adobe Reader X

10.1.3

Adobe Shockwave Player

11.6.5

Citrix Agent to access The Stable

 

Cyberlink PowerDVD

9.5

FileZilla Client

3.5.3

Google Chrome

19.0.1

ICEOWS 

4.20b

Internet Explorer

9

Java Platform SE Runtime Environment

7 Update 5

Microsoft Office

2010

Mozilla Firefox

14.0.1

Microsoft Silverlight

5.1.1

MyITLab Office (I.T. Literacy Testing S/W)

2010

QuickBooks Premier Accountant

2012

QuickTime

7.72

Roxio Creator DE

10

Real Player

15

IBM SPSS

19.0.0.2

Stata Intercooled

12.0

Symantec Endpoint Protection

11.0

VLC Multimedia plug-in for Firefox

2.0.2

Voting Power -  Banzshap and Fastbanz

DOS

Windows Media Player

12

 Updated September 2012

Applies To: Students

Score: 82.0 - Updated: 8/2/2012 10:19:33 AM - Was this helpful?
My Mac won't connect to WLUsec. How do I fix this? (link)

Your are probably having this problem because your Mac is trying to use an old 802.1x setting. To delete these old settings follow these instructions.

  1. Click on your Apple icon, and go to System Preferences.
  2. In system Preferences click on the Network icon.
  3. Choose the AirPort in the left hand window, and click on the Advanced button in the lower right hand side of the Network window.
  4. In the Advanced window click on the 802.1X tab. At this point you will need to delete the existing user profiles. Click on any that exist in the left hand screen and click on the - (minus) sign beneith them.
  5. Click OK, and connect to WLU and rerun the the Cloudpath installer.

 

 

Score: 81.3 - Updated: 6/7/2012 2:34:38 PM - Was this helpful?
How do I access a shared mailbox on Mac after I'm given access? (staff) (link)

A shared mailboxes can be accessed via OWA.

To open the shared mailbox, simply add the mailbox email address to the end of your normal OWA URL. Authenticate using your normal domain credentials. (https://owa.wlu.edu/owa/mailboxname@ad.wlu.edu)

Applies To: Staff

Score: 81.3 - Updated: 10/21/2013 5:26:41 PM - Was this helpful?
How do I configure my personal MAC laptop to do wireless printing to BizHubs? (link)
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Applies To: Students

Score: 80.0 - Updated: 9/25/2014 9:42:33 AM - Was this helpful?
What software is available on the computers in the Tucker Multimedia Center (TMC)? (link)

Adobe CS5

Office Suite

Tandberg Software

Acrobat 9

WinTV

Google Earth

Applies To: Students

Score: 80.0 - Updated: 9/22/2010 2:35:55 PM - Was this helpful?
Are there any 'workaround' steps to try when I lose my wireless internet connection with my Mac (Apple)? (link)
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Applies To: Students

Score: 79.0 - Updated: 1/24/2011 9:58:28 AM - Was this helpful?
What version of MacOffice is currently available for students? (link)

ITS currently provides Office '11 for Mac on the student download page.  Click here for the student download page.  

Applies To: Students

Score: 77.5 - Updated: 4/7/2011 10:22:10 AM - Was this helpful?
How do I set the region on a Macintosh computer? (link)

Assuming you're talking about the region for the DVD device, it's a difficult question to answer. The only real way to set it is to insert a disc into the optical drive and wait for the regional interface to appear, and then select your region. I do believe, however, that the region can only be changed so many times before it becomes locked in place. Alternatively, you can download a piece of software known as VLC Media Player, which ignores the region protocol and will allow you to play media from any region so long as you have it set to the default media player instead of Apple's DVD Player.

Score: 77.5 - Updated: 9/18/2012 3:18:25 PM - Was this helpful?
How do I get a disc out of a Macintosh manually when pressing eject button does not work? (link)

Keep holding down the mouse pad while doing a hard restart on the system.  This will eject the disc.

Score: 74.3 - Updated: 6/4/2012 11:36:19 AM - Was this helpful?
How do I access a folder that's on the network (H Drive, L Drive, I Drive) with my Macintosh? (link)
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Applies To: Faculty, Staff, Students

Score: 73.3 - Updated: 1/15/2015 3:36:34 PM - Was this helpful?
I have an Error 0x8004920a when trying to access mail.wlu.edu through FireFox or Safari. (link)

This error occurs sometimes when using Firefox or Safari to access your Outlook Live account. Here's how to fix the problem:

In Firefox, go to tools, options, then click the privacy tab and click "remove individual cookies".  Then search for outlook and delete all OUTLOOK.COM cookies.  It should now work.  This method may vary in different browsers and versions of firefox.

In Safari, go Preferences/Security/Show Cookies and delete all OUTLOOK.COM cookies.

*Do NOTdelete ALL Cookies - just the outlook.com ones!*

Applies To: Students

Score: 70.0 - Updated: 9/10/2010 3:18:07 PM - Was this helpful?
How do I copy music from my iPhone, iPad, or iPod touch to my Computer for Free? (link)

Click this link found by our Mac technician.

Applies To: Students

Score: 70.0 - Updated: 1/2/2012 1:34:24 PM - Was this helpful?
What is the MacServer information? (link)
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Score: 70.0 - Updated: 11/16/2012 8:23:26 AM - Was this helpful?
How do I install a Bizhub on my Mac? (link)

Install the correct Driver:

Before you can install the printer you will need to download and install the appropriate driver for your Operating System.   Click on the link for your operating system below to start the download.  (to find your Operating System click on the Apple and choose “About this Mac”)

            10.7 Lion

            10.8 Mountain Lion

            10.9 Mavericks

 

Delete all MPS3 network printers:

Open System Preferences and select the Print & Scan Icon, and then delete all MPS3 printers.

 

Install the new printer:

 

  In the Print & Scan Preference Panel:

·         Click on the + to add a printer, and choose “Add other printer or Scanner”.

·         In Default, scroll down to select the name of the printer starting with MPS4.

·         Each BizHub has a print queue (see example below)

o   MPS4-ITS_Tucker_BizHub

·         The Name and Location will be automatically populated.

 

·         Click on pull down “Choose a Driver or Printer Model”

o   Select Printer Software

o   In the Filter box, type Konica

o   If the drivers have been installed, you will see a list

o   Select the appropriate PS driver for your BizHub model then click on Add.

o   select either C284e or 364e: 

§  Konica Minolta C284e PS

§  Konica Minolta C364e PS

o   Click ‘Add’

 

·         Go to System Preferences -> Print & Scan

·         Select your BizHub from the list of Printers,

·         On the right, click on Options & Supplies

·         Select Driver tab to configure the printer:

o   Model:   C284e or C364e

o   Paper Source Unit:  PC-410

o   Finisher:   FS-534

o   Punch Unit:  PK-519 (2/3-Hole)

o   Click on OK.

 

·         If you wish to make it your default printer, right-click on the BizHub icon, then select ‘set default printer’.

 

 

 

 

Applies To: Faculty, Staff

Score: 53.0 - Updated: 8/19/2014 10:59:41 AM - Was this helpful?
Do I (students) need Symantec AntiVirus for MAC? (link)

No, not at this time.  We currently do not recommend Symantec for a MAC.  Please check back soon for updated information.

Score: 50.0 - Updated: 8/11/2010 4:14:55 PM - Was this helpful?
How do I print from JSTOR from a MAC? (link)
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Score: 50.0 - Updated: 8/8/2013 11:31:21 AM - Was this helpful?
How do I connect to W&L wireless network with a Mac? (link)

If you're a W&L faculty members, staff or student, use the Safari or Firefox browser (NOT Chrome) and use any available connection to access this Web address, from on campus or off campus:

http://wireless.wlu.edu

Follow the instructions, and enter your W&L username and password. When you've completed these steps, you'll automatically connect to W&L's secure wireless network whenever you're in range.

Please note that wireless is a limited resource, and minor disruptions are common; see Statement on Wireless Service at W&L

Applies To: Faculty, Staff, Students

Score: 47.9 - Updated: 10/21/2013 5:25:10 PM - Was this helpful?
What do I do when I get a 'message can not be saved' error when using Outlook on a Mac? (link)

The user still had the document that was attached to the e-mail open.  When the original document was closed the e-mail message was sent.

Score: 47.9 - Updated: 10/3/2011 11:55:38 AM - Was this helpful?
I'm on a Mac and changed my password and now can not print to BizHub, what do I do? (link)
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Applies To: Faculty, Staff

Score: 46.3 - Updated: 9/17/2014 5:26:59 PM - Was this helpful?
How do I keep my (student) formatting with Excel chart when printing from my Mac? (link)

Save your Excel chart as a .pdf file.  Then it will hold onto the printing when sent to the BizHub.

Applies To: Students

Score: 46.3 - Updated: 4/6/2012 11:27:38 AM - Was this helpful?
How do I print from ECCO (Eighteenth Century Collections Online) on a MAC? (link)
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Score: 44.0 - Updated: 8/8/2013 11:35:43 AM - Was this helpful?
How do I print from EEBO (Early English Books Online) on a MAC? (link)
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Score: 44.0 - Updated: 8/8/2013 11:36:42 AM - Was this helpful?
I am Experiencing Issues with Outlook and Printing since I upgraded my Mac Operating System. (link)
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Score: 44.0 - Updated: 9/25/2014 9:44:38 AM - Was this helpful?
I am Having Problems with Outlook Web Access (OWA) in Mozilla Firefox on My Mac (link)

Download Qualys BrowserCheck: https://browsercheck.qualys.com/

Install this Mozilla Firefox plug-in. Click on Scan to find the plug-ins that need to be updated. Install the updates. Restart Firefox and log into OWA.

Score: 44.0 - Updated: 1/29/2014 3:36:27 PM - Was this helpful?
In Sakai, what is the preferred browser for Macintosh users? (link)

Macintosh users should always use the (Mozilla) Firefox browser when working in Sakai.

Score: 41.0 - Updated: 7/19/2012 9:50:55 AM - Was this helpful?
How do I connect my Macintosh computer to a TV, VCR or a projector? (link)

Mac Basics: Ports and connectors

This page: http://support.apple.com/kb/PH3672?viewlocale=en_US has information that will help you identify your video ports on your Macintosh.

For more information about your ports and connectors on your Macintosh, click on this link: http://support.apple.com/kb/HT2494?viewlocale=en_US

 

Score: 40.0 - Updated: 10/21/2013 5:23:28 PM - Was this helpful?
What if the Cloudpath (wireless.wlu.edu) wizard fails to work on my Macintosh? (link)

Here’s a couple of advanced troubleshooting tips:

  1. Make sure you run Cloudpath from Safari or Firefox. Cloudpath does not work correctly with Google Chrome.
  2. Go to the Apple > System Preferences > Network > Airport > Advanced > Airport and remove “WLUsec” and “WLU”.
  3. Go to the Apple > System Preferences > Network > Airport > Advanced > 802.1x > User Profiles > “-” key will delete “WLUsec profile.”
  4. Select “Ok”
  5. Select “Apply”
  6. Select “Turn Airport Off” for about a minute. This is the equivalent of starting over.
  7. Select “Turn Airport On”
  8. Choose the “WLU” wireless network
  9. Log in to the portal and re-run Cloudpath from wireless.wlu.edu
Score: 38.8 - Updated: 10/1/2010 4:03:49 PM - Was this helpful?
What software is available on the Macintosh computers in room 101 in Leyburn Library? (link)
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Score: 38.3 - Updated: 8/10/2015 8:38:24 AM - Was this helpful?
Problems with Outlook 2011 on my Mac (link)
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Score: 36.2 - Updated: 1/29/2014 3:21:58 PM - Was this helpful?
What is PowerFAIDS? (link)

PowerFAIDS is a software product developed by The College Board that provides critical functionality regarding financial aid management.  The Financial Aid Department utilizes the PowerFAIDS product to assign and manage awards for students each term.  

Data collected in PowerFAIDS is fed to Datatel Colleague in order to reflect awards and pending aid on student billing.

Only Financial Aid staff have access to the PowerFAIDS product.

Applies To: Faculty, Staff, Students

Score: 35.0 - Updated: 7/6/2010 9:15:48 AM - Was this helpful?
How do Macintoshes access the Junos Pulse VPN? (link)
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Applies To: Faculty, Staff, Students

Score: 35.0 - Updated: 6/5/2014 10:17:35 AM - Was this helpful?
How do I (Student) quit Office365 Service when installing Office 2011? (link)
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Applies To: Students

Score: 35.0 - Updated: 10/21/2014 11:49:47 AM - Was this helpful?
What software is available on the Macintosh computers in the Innovation Lab in Leyburn Library? (link)
Innovation Lab Macs
 
Adobe Acrobat 
XI
Adobe Dreamweaver
CS6 12.0.3
Adobe Fireworks
CS6 12.0.1
Adobe Flash
CS6 12.0.2
Adobe Illustrator
CS6 16.0.2
Adobe InDesign
CS6 8.0.2
Adobe PhotoShop
CS6 13.0.6
Audacity
2.0.5
Calendar
7
Citrix Receiver
11.8.2
Final Cut Pro X
10.1.4
Firefox
33
Flip Player
3.2
GarageBand
10.0.3
Gimp
2.8.1
HandBrake
0.9.9
iMovie
10.0.5
iPhoto
9.5.1
iTunes
12.0.1
Keynote
6.2
Maple 
16
Microsoft Office 2011
14.4.7
Numbers
3.2.2
Pages
5.2.2
PCClient
14.2
VLC 
2.1.5
Score: 34.6 - Updated: 1/27/2015 10:18:09 AM - Was this helpful?
Where can students and employees download Office and antivirus software for their personal computers? (link)

Students can download Office products and antivirus from the Student Software Download page.

Employees can download Office products and antivirus from the Employee Software Downloads page

 

Score: 24.2 - Updated: 9/30/2014 2:20:37 PM - Was this helpful?
What software does W&L license for faculty and staff? (link)

The University provides site licensing for these products on University-owned equipment:

  • Microsoft Windows Upgrades
  • Microsoft Office Professional and Enterprise
  • Symantec Anti-Virus, Corporate Edition

In addition, these products are licensed for all student-owned computers.

 

Faculty and staff may install Microsoft Office on their personally-owned computers if its use is primarily for work-related purposes. Employees may purchase installation media at the University Store provided they sign a Work-at-Home Agreement at the Store.

Please contact your ITS Client Services Support Specialist for licensing information on other software products. ITS can often provide licensed installations at no charge to the department or provide significant volume discounts for certain products.

Applies To: Faculty, Staff

Score: 23.5 - Updated: 10/1/2010 3:59:49 PM - Was this helpful?
What is Document Connection? (link)

Document Connection is part of Microsoft Office 2008 Service Pack 2 for the Macintosh. It makes it easier for Macintosh users to work with document libraries in SharePoint.

Score: 23.3 - Updated: 3/26/2010 9:39:08 AM - Was this helpful?
What do I do if Symantec is out of date? (link)

If you are getting a pop up window that Symantec is out of date either:

1. Click on the upright Yellow Shield in your task bar.

2. When the Symantec Window pops up click Live Update on the Left.

If you can't find the yellow shield

1. Click on Start > All Programs > Symantec Endpoint Protection

2. Click on Live Update on the Left.

Syamtec will now run Live Update, you can safely ignore both windows until it has finished.

 

Score: 23.3 - Updated: 10/1/2010 3:14:31 PM - Was this helpful?
Is Box Edit already installed in the Innovation Lab? (link)

Unfortunately, no. It cannot be pre-installed in the lab environment.

That said, you may certainly use Box Edit. Box Edit will prompt you to install it any time you log into a computer, log in to your Box account, and then attempt to edit a file.

 


Applies To: Faculty, Staff, Students

Score: 23.3 - Updated: 4/2/2015 11:05:51 AM - Was this helpful?
How do I share files in DropBox using my Mac? (link)

Click on the following link to learn how to share files using Dropbox on Mac OS X.

https://www.dropbox.com/help/19/en

Show Instructions for: Mac

Scroll down to find 'Share a Folder on Mac OS X'

 

Applies To: Students

Score: 15.0 - Updated: 10/21/2013 5:40:23 PM - Was this helpful?
How do I save to Box from my Mac? (Students) (link)
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Applies To: Students

Score: 15.0 - Updated: 8/14/2015 9:25:24 AM - Was this helpful?
What is Stata software? (link)

Stata is a combination of the words statistics and data.

Score: 15.0 - Updated: 10/1/2010 3:17:05 PM - Was this helpful?
What is SPSS software? (link)

SPSS was originally an acronym for Statistical Package of the Social Sciences.  Later it just became the name of the software. 

Score: 15.0 - Updated: 10/1/2010 3:17:19 PM - Was this helpful?
How do I get my mail into Outlook 2011 on my Mac? (link)

We are just starting on these instructions.  Please let us know of additions/corrections.

In Outlook 2011 you need to go to mail preferences and add an exchange account.

User name is full e-mail address with password.

When prompted say always allow.

Server is pod51000.outlook.com

 

Applies To: Students

Score: 12.9 - Updated: 2/16/2011 11:41:29 AM - Was this helpful?
How do I save to Box on a Mac while in the myVi? (Students) (link)
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Applies To: Students

Score: 12.9 - Updated: 8/14/2015 9:30:39 AM - Was this helpful?
Is Box for Office available for Mac users? (link)

No, unfortunately not. From the Box.com website:

Box for Office is not compatible with the following products:

  • Office 2007 or older
  • Windows XP or older
  • Any version of Office for Mac
    • Unfortunately, the Mac version of Office is not nearly as extensible as the version on Windows, so it is not currently possible for developers to create as rich of an integration.
Score: 12.9 - Updated: 11/14/2014 11:03:48 AM - Was this helpful?
How do you do an advanced search in Outlook 2011 on a Mac? (link)

Click in the ‘Search this folder’ at the top right and it will activate the Search ribbon

Click All Mail > Advanced  > Click on Items Contains and make your criteria selection

You can make multiple selections by clicking the plus sign on the right of your 1st line of criteria

See associated photo under Resources: Outlook 2011 Advanced Search

Score: 11.3 - Updated: 11/8/2011 3:09:54 PM - Was this helpful?
I'm having problems printing from Outlook 2011 on my Mac? (link)

Try these steps from Microsoft on rebuilding your identity database.

Score: 11.3 - Updated: 1/2/2012 1:28:27 PM - Was this helpful?
How do I convert footnotes to endnotes in Word 2011 on a Mac? (link)
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Score: 11.3 - Updated: 2/26/2013 10:08:05 AM - Was this helpful?
How do I attach to WLUsec on my Mac if cloudpath doesn't work? (link)
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Score: 10.0 - Updated: 9/2/2011 1:11:59 PM - Was this helpful?
I have lost my search field in Outlook 2011 on my Mac, what can I do? (link)

Click the button in the Toolbar Control Button in the top right to show it!

Applies To: Faculty, Staff

Score: 10.0 - Updated: 10/7/2014 7:06:15 AM - Was this helpful?
What are statistical software packages? (link)

Statistical software packages are like Excel on steroids.While Excel is a very powerful tool, you wouldn’t use it to compute your income taxes if you had a complicated return.  You would use specialized tax software.  If you want to perform the types of statistical analysis that can be found in academic journals than software like Stata or SPSS would probably be helpful.  Analyses such as crosstabs, correlations, OLS regressions, logistic regressions, etc. can be done in Excel but are easier in Stata or SPSS.  Other types of analyses just can’t be done in Excel.  Stata and SPSS can also handle much larger data files than Excel.

 

Stata and SPSS also have excellent data management capabilities that facilitate combining data from different sources.In that sense, they can be thought of as low end database software with extremely strong statistical capabilities.

Score: 10.0 - Updated: 10/1/2010 3:17:38 PM - Was this helpful?
How can I see what's new in Adobe Illustrator or other software I currently use? (link)

Log into Atomic Learning and type in the product such as Adobe Illustrator. Check the newer version number and then look for the “What’s New? Training" and it will give you an overview class of the updates.

Additionally when you "Expand all" in you class you will see some topics with red italicized "New to product name"

Score: 10.0 - Updated: 1/27/2015 10:19:59 AM - Was this helpful?
What software is available on the Windows computers in 301 in Leyburn Library? (link)
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Score: 8.6 - Updated: 8/10/2015 8:36:31 AM - Was this helpful?
How do I recover edits (lost) in an attachment opened from Outlook on a Mac but not saved locally? (link)

A user on a Mac opened a word attachment in Outlook 2011 and neglected to place the file in a local or network location. There were changes made to the document.

Spotlight
Show All in Finder
Search This Mac
+
Kind is Any
+
Last opened date is (fill in today or the appropriate date)
If found
FILE SAVEAS on the Desktop (suggested)

Score: 8.2 - Updated: 11/18/2015 3:39:04 PM - Was this helpful?
How do I access a shared mailbox on my Mac in Outlook 2011 after I have been granted access? (link)

Outlook 2011

  1. While logged in to Outlook select Tools and then Accounts.
  2. In the Accounts window highlight your Microsoft Exchange account and select Advanced.
  3. In the Advanced window select the Delegates tab.
  4. Navigate to the People I am delegate for section.
  5. Click Add or + button.
  6. In the Select Users search field; enter the name of the shared mailbox and then click then click Find.
  7. Highlight the mailbox name then click OK and OK to close all previous windows.
  8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

Applies To: Faculty, Staff

Score: 8.2 - Updated: 5/2/2014 9:59:49 AM - Was this helpful?
How do I install the UC Client for the NEC phone on my PC or Mac? (link)
( Restricted to authenticated ITS users. )
Score: 8.2 - Updated: 2/28/2014 8:48:56 AM - Was this helpful?
Why won't Box sync work on my Mac running 10.6.8? (link)

Box will not run on Mac 10.6.8. Apple dropped support of Mac 10.6.8 in February 2014, and since it's not being updated with security updates, Box has dropped their support of the operating system. 

Score: 7.5 - Updated: 12/1/2014 9:13:54 AM - Was this helpful?
What software is available on the Windows computers in the Innovation Lab in Leyburn Library? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 7.5 - Updated: 8/10/2015 8:36:41 AM - Was this helpful?
What software is available in the Wilson 3027 lab? (link)

Adobe Creative Suite 4
     Dreamweaver
     Flash
     InDesign
     Illustrator
     Photoshop
Final Cut Express 4
Firefox 3
FlipShare (Flip Video)
Google Earth
iCal
iChat
iLife
     GarageBand
     iDVD
     iMovie
     iPhoto
     iTunes
     iWeb
iWorks '09
     Keynote
     Numbers
     Pages
MacMail
Maple 13
Microsoft Office 2008
     Excel
     Power Point
     Word
Photo Booth
Sarari
Text Edit

Applies To: Students

Score: 7.5 - Updated: 9/29/2010 3:18:27 PM - Was this helpful?
Why am I unable to log into various Windows authenticated sites using FireFox 30 on a Mac or Linux computer? (link)

FireFox version 30.0 breaks Windows authentication.  Look for the resource document to the right for the fix.

Score: 6.9 - Updated: 10/7/2014 7:05:25 AM - Was this helpful?
Is there a computer in the Chavis Board Room (Elrod Commons room 206)? (link)
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Score: 6.7 - Updated: 10/1/2010 1:57:41 PM - Was this helpful?
I don't have the current class groups in my Outlook address book on my Mac what should I do? (link)
( Restricted to authenticated ITS users. )
Score: 6.4 - Updated: 1/28/2013 10:24:37 AM - Was this helpful?
What free student software is available and how do I install on my computer? (link)

Anti-Virus Software (Windows)

To install anti-virus software on your computer you must first uninstall any other antivirus software you might have before installing ours. Then click on the link Microsoft Security Essentials for Windows 7/Vista/XP and install using Internet Explorer.

Microsoft Office 2010 or 2013 and 2011

Our license agreement with Microsoft provides students with rights to Windows operating system upgrades, Microsoft Office for Windows and MacOS.

  • Students are entitled to upgrade to the latest versions until their graduation then you will have a perpetual license(s) for your installed version.
  • Students that withdraw from the University without graduating must uninstall the Microsoft products acquired through this license agreement.

To install Office on your computer go to http://wlu.onthehub.com and click the "Sign In" link. If you are prompted, provide your W&L username and password. Click on the product you want and Add to Cart.

  • Microsoft downloads are FREE for students.
  • You can order backup discs for your products for $13.95 each.
  • You can order an Extended Access Guarantee for $4.95 which gives you 24 months of access to your download(s) and license key(s).

Complete and confirm your order. Once your order has been placed, you'll receive an e-mail with a link to your downloads. KEEP TRACK OF YOUR PRODUCT KEY(S)
You will be prompted to do a one time installation of Secure Download Manager. Follow the steps on the web page. Check the Download location at the top of the screen and make sure you have sufficient disk space in the Download Location and "Start Download".

If you have questions, please e-mail helpdesk@wlu.edu

Applies To: Students

Score: 6.0 - Updated: 6/6/2013 10:02:03 AM - Was this helpful?
What is the replacement cycle for desktop computers (ITS)? (link)

ITS expects most computers to last between four and five years.  It is our goal to evaluate the functionality of computers when they turn four years old.  

If your computer is no longer up to the challenge and does not meet your working needs, please contact your Client Services Support person or send an email to help@wlu.edu to seek solutions.

 

Score: 6.0 - Updated: 11/15/2013 1:19:13 PM - Was this helpful?
I need to edit sound files. What software (What is Audacity?) should I use? (link)

Audacity is a free, open source software for recording and editing sounds available at: http://audacity.sourceforge.net/   The download works on both Macintosh and PCs.

Score: 6.0 - Updated: 4/13/2011 10:13:15 AM - Was this helpful?
What statistical software packages do we offer on campus? (link)

Stata and SPSS are statistical packages that can be found on computers in labs across the W&L campus.  Stata is available in the Williams School and in Leyburn Library.  SPSS is also in the library and on machines in the Science Center. 

Score: 6.0 - Updated: 10/1/2010 3:16:42 PM - Was this helpful?
What software is available with the Journalism applications in Reid Hall? (link)

Journalism Applications include:

 

Adobe Creative Suite 4 (Design Premium)

Avid Newscutter (Video Editing)

Avid iNews (Newsroom Production System)

Sony Soundforge (Audio Editing)

Soundslides (still image and audio slideshows)

 

 

Applies To: Students

Score: 6.0 - Updated: 9/29/2010 3:19:25 PM - Was this helpful?
How do I reserve a room in Leyburn library? (link)

To reserve rooms in Leyburn Library please click this link

To reserve the Computer Training Lab Leyburn Room 301 contact Lisa Dunlap ldunlap@wlu.edu in ITS.

Applies To: Faculty, Staff, Students

Score: 6.0 - Updated: 10/5/2010 8:23:31 AM - Was this helpful?
How do I check to see if a room is available when making an appointment in Outlook? (link)

You click on Calendar - New Appointment - Invite Attendees

You will be able to add Names in the To line, Subject in that line, Location in that line.

To the right of Location you will see Rooms which you click and search rooms by building.
*Note all rooms are in the Outlook calendaring system. 

When you see the room you want you select it.

To check availability of the room and the attendees click Scheduling Assistant.

 

Score: 6.0 - Updated: 1/18/2011 12:55:41 PM - Was this helpful?
Where can I download SMART Notebook software? (link)
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Score: 5.0 - Updated: 8/22/2013 11:30:41 AM - Was this helpful?
How do I reserve a room (Northen) in Leyburn Library? (link)

Go to library.wlu.edu
Under Services click Room Reservations
There you can reserve the room, view the weekly reservations, or ask questions.

To reserve Computer Training Lab Leyburn Room 301 contact Lisa Dunlap in ITS. 
Call X 8842 or e-mail 
ldunlap@wlu.edu

 

Score: 5.0 - Updated: 4/21/2011 10:43:17 AM - Was this helpful?
Do I have to make room on my iPhone or iPad for the IOS 8 update? (link)
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Score: 5.0 - Updated: 9/25/2014 10:21:56 AM - Was this helpful?
How do Law School Notices differ from Campus Notices? (link)

Campus Notices is a university-wide resource that can include Law.

Law School Notices is a communications resource for messages that are intended only for Law School faculty, staff and students. Messages that need to go to members of the Law School as well as other university recipients should be posted to Campus Notices.

To post a campus notice, go to http://go.wlu.edu/cch


See
http://law.wlu.edu/administration/lawnotices/ for the use of Law School Notices.

Applies To: Faculty, Staff, Students

Score: 4.3 - Updated: 7/24/2013 10:37:37 AM - Was this helpful?
Who do I contact to schedule an event in a room in Elrod Commons? (link)

Contact the building coordinator at ext. 5000

Score: 3.8 - Updated: 10/1/2010 1:58:08 PM - Was this helpful?
How do I reserve a room in the Science Center and/or Great Hall? (link)

To reserve Classrooms in the Science Center and/or the Great Hall, use the Calendar.
For questions about room reservations in the Science Center contact
Linda Davis.

Score: 3.8 - Updated: 4/21/2011 10:44:12 AM - Was this helpful?
How do I install the Citrix virtual desktop software, so that I can access myVi? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 8/14/2015 9:33:21 AM - Was this helpful?
How do I convert a document saved in Apple Pages to a Microsoft Word document? (link)

In Pages, Click File, Export, and choose Word for the file format.

NOTE:  Students must export to Word format in order for many of their professors to be able to open their documents.

Score: 3.3 - Updated: 9/20/2010 2:16:19 PM - Was this helpful?
How do I add the Active Directory Users and Computers MMC to a Windows 7 Computer? (link)

1. Open the folder: \\maltiris2\SoftwareDelivery\Microsoft\Management Tools

2. Open the appropriate folder and install the MMC

3. Select the Windows Start button and search for "Turn Windows Features On" and open the application.

4. Expand Remote Server Administration tools

5. Open Role Administration Tools

6. Open AD DS and AD LDS Tools

7. Open AD DS Tools

8. Check Active Directory Administrative Center

9. Select OK

Score: 3.0 - Updated: 11/15/2013 12:56:12 PM - Was this helpful?
Directory Information for Jodi Williams (link)

Williams, Jodi L.    (540) 458-8318
Executive Director of Budgets and Compensation jwilliams@wlu.edu
Treasurers Office 2 South Main 301

Directory Information for Mark Williams (link)
Directory Information for Matthew Williams (link)

Williams, Matthew S. (Matt)    (540) 458-8664
Assistant Coach, Basketball mwilliams@wlu.edu
Physical Education & Athletics Baker Hall 214

Directory Information for Rebecca Williams (link)

Williams, Rebecca J.    (540) 458-8768
Museum Operations Assistant rwilliams@wlu.edu
Museums Lee Chapel Museum Administration

Directory Information for Thomas Williams (link)
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