From:  DigiTar Support

This is usually caused by the following situation:

1.) The user is logged in as a@b.com.
2.) In the user's inbox there are two digests, one for a@b.com and one for c@b.com.
3.) The user is clicking on a message in the c@b.com digest in their inbox which tries to link them into the Portal directly to that message.
4.) However, since they are logged in as a@b.com, they have no rights to the message.

To remedy the situation they need to examine the subject line of the digest they are clicking on, and log into the Portal as the user specified in the subject of the digest.

Here are some of the most common symptoms and solutions to authentication failure to W&L web applications:

1. You are repeatedly presented with a login prompt, which never is successful.  You are using a personal computer, or are off campus.    Try entering your user name with the prefix "AD\" .  E.g.   AD\MyAccountName  .  W&L's Active Directory domain is named "AD".  This prefix tells the web server which domain to authenticate against.
2. The previous step does not work, but in the popup, you see an option similar to "Use Another Account".  Select that option, and use the AD\ prefix.  In this case, your browser is using your computer's name as the authentication domain, and is ignoring the AD\ prefix.
3. Has your W&L password expired?  Has it been more that one year since you changed it?  You may do so at http://password.wlu.edu.
4. You are using FireFox version 30.0 on a Mac or Linux workstation.  Release 30 breaks Windows authentication.  See the following for a fix: http://managementtools.wlu.edu/Help/Resources/1/271.pdf
5. You are using FireFox version 40, and accessing an unauthenticated page with authenticated content embedded in it.  This version of FireFox intentionally disables this if the page and content are in different domains.  You can configure Firefox to allow this, or use a different browser.
6. You are using Safari, and receiving the error "request body stream exhausted".  This is a bug with Safari authentication.  Use a different browser.
7. You are on an iOS device, recently updated to version 7.  This update breaks windows authentication for some iOS devices like iPhones or iPads.  Use another device.
8. You are never presented with a login prompt.  You are using Internet Explorer on a W&L computer, from off campus.  Integrated Windows login is failing because the browser can not communicate with a W&L AD Domain Controller from off campus.  Use another browser or temporarily disable Integrated Windows authentication: https://managementtools.wlu.edu/Help/Default.aspx?col=1&q=unable+log+login

If none of these solutions work, try going to http://MyVI.wlu.edu and opening a web browser from the APPS screen.  Then, you will effectively be using a W&L computer, and on campus.  This will bypass many issues associated with using personally owned computers.

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.

To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows

To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

On the Login screen:
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword
(entries are case sensitive)

• Navigate your browser to https://sharepoint.wlu.edu. The "https" is required and provides secure access to the site.
• Log in with your network username. You may need to use the "AD\" prefix, for example, AD\doej
• Use your network password.

On the Login screen: 
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword (entries are case sensitive)

*note: classroom guest login screen will look very similar to this laptop pool login screen below

On the entry page Click the box next to “Use Windows Authentication” and then Click the “Login” button. You do not need to enter your User ID or password on this page.

The EOP Spam Quarantine Notification email message will come every three days, provided you have received new spam. (Chances are....)

If you want to check for false positives* in your spam quarantine more often than that, you will need to go to http://spam.wlu.edu and log into the EOP spam filter quarantine.

* that is, e-mail you wanted to receive that "got stuck in spam catcher"

Applies To: Faculty, Staff

There is a problem running the latest version of FlipShare (the software that manages all your Flip videos) on older PCs. Basically, the software detects the processor on your computer and if your processor is not up to its standard, it will shut down, giving you an error message. 

The solution is to download and install the older version of Flipshare. First uninstall Flipshare (Control Panel>Add/Remove Programs), then download and install "Flip Video For PC" v3.7 from here:

http://www.theflip.com/app/prius/37/update/"

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff, Students

After you listen to a message you can:

Press 6 to delete the message OR

Press 4 to save the message OR

Press 7 3 to replay the message  

Applies To: Faculty, Staff, Students

After saving or deleting a PhoneMail message, you can attach comments to it and forward the message and comments to one or more extensions.  The original message follows your comments.  To forward a message.

      1.     Save (Option 4) or Delete (Option 6) the message
2.     Press 9 to Forward
3.     After you hear the tone, record your comments, which go in front of the message you want to forward
4.     Dial the extension you want to forward the message to
5.     Press # each time you complete dialing an extension
6.     Press # again to send the message through regular delivery

Applies To: Faculty, Staff, Students

The WLU wireless network allows users to access the network for a short period with authenticated access, or a long period with secure access. If you are just visiting campus for a day you should attach to the "wlu" wireless networks. If you are going to be using our wireless network frequently you will want to register for the secure wireless network. Registering on the secure network allows you to remain attached to the network without having to reauthenticate, and it encyrpts your network traffic so it is secure. To register on the Secure network go to Http://wireless.wlu.edu .

If you are not formally associated with WLU you can access the network as a guest by attaching to the "wlu" network. This network has some restrictions.    

Applies To: Faculty, Staff, Students

The user still had the document that was attached to the e-mail open.  When the original document was closed the e-mail message was sent.

• Click on the name of the document library.
• In the ribbon at the top of the page, choose "Library" under "Library Tools"
• Select Library Settings (right side of ribbon)
• Select "Versioning Settings"
• Scroll to the bottom of the page. Under "Require Check Out", select "No"
• Click "OK"

Applies To: Students

1.       Open a PowerPoint presentation

2.       Click Review in the ribbon

3.       Click spelling to open the spelling dialog box

    (it’s very similar to spell check in MS word.)

Issue:

Occasionally Outlook will freeze and a message will pop up stating "Outlook is trying to retrieve data from the Microsoft Exchange server MEXMBA.ad.wlu.edu."

Reason:

This is most often caused by there being an overly large number of items in the folder of which Outlook is attempting to display the contents. Outlook must perform several operations against the Exchange server to retrieve the contents of a folder. Therefore, when there are many items in a folder, additional processing is required to respond to the Outlook requests.

Solution:

You can help avoid poor performance in Outlook by carefully managing the number of items in folders, especially the Outlook folders that are heavily used (such as the Inbox, Calendar, Tasks, and Sent Items folders).

For the best performance of Outlook, we recommend that you not exceed 5,000 items in any one folder.

Additional Information:

Operations that depend on the number of items in the folder include adding a new column to the view, sorting on a new column, finds and searches. Additionally, the complexity of the requested action will have an impact. For example, marking all items in a folder as Read will take much longer than marking one item. Other actions that may take a long time include retrieving free-busy information for lots of users on a meeting request, or performing a search across multiple folders. If you are frequently performing complex actions, or have high use of the Contacts and Calendar folders, the probability that you will experience decreased performance because of high item counts is greatly increased.

Applies To: Faculty, Staff

To Move Ahead or Back in Your Message:

To skip forward to the next message introduction press * 2

To skip back to the previous message introduction press * 7 2

To replay the entire message press * 7 3

To replay the previous eight seconds of the message press * 7 8

To move ahead eight seconds into the message press * 9 8

Applies To: Faculty, Staff, Students

If your account is locked due to do many bad login attemps please contact the Information Desk in Leyburn library by calling 540-458-4357 or placing a ticket in the Web Help Desk system https://help.wlu.edu/helpdesk/WebObjects/Helpdesk/

• Press 1 to record and send an answer to the message sender OR
• Press 70 to call the person who sent you the message OR
• Press 9 to forward the message to another extension OR
• Press # to continue to the next message

Applies To: Faculty, Staff

The PhoneMail system gives you the option of marking a message as “Urgent”.  The recipient receives and indication before listening to the message that the message is urgent.  Urgent messages appear at the beginning of the new message queue.

To Mark a Message as urgent after being answered by PhoneMail Record your message Press *#3 and then hang up.

To Send an Urgent PhoneMail Message without calling the recipient directly:

            1.       Access your PhoneMail box.
2.     Press 1 for Record
3.     Record message and press *#
4.     Enter an extension number and press ##
5.     Press 3 for Special Delivery
6.     Press 3 for Urgent and press #

Applies To: Faculty, Staff

The technology equipment and be checked out by Washington and Lee Students and Employees.

FireFox version 30.0 breaks Windows authentication.  Look for the resource document to the right for the fix.

Applies To: Faculty, Staff

• From the File tab, under Info, select Cleanup Tools, then Mailbox Cleanup...
• Click the View Mailbox Size... button.
• Select the Server Data tab of the Folder Size window

• Since 1,000,000 KB = 1 GB, for example if it is displaying 683,462 KB that converts to .68 GB.
  
  Note:
  
  Be sure to look at the Server tab, not the Local tab. The size of your folders listed on Local do not count towards your email storage quota, since these files are being stored on your 'local' hard drive.

Updated 01/26/2011

• Visit Facebook.com, log in to your profile and click 'Account' in the top-right corner. From there, choose 'Privacy Settings.'

• From the 'Privacy Settings' page, click on 'View Settings' to see who can search for you, send messages to your account, see your education and work settings and more. Change all of these drop-down menus to 'Friends Only.'

• Return to the 'Privacy Settings' page and choose 'Customize Settings' near the bottom of the page. This new page will load a number of different privacy options, but you'll want to click through each one and change the setting to 'Only Me' so that nobody else can see your Facebook activity.

• Stay on the 'Customize Settings' page and scroll down to 'Things Others Share.' Here, you'll want to edit and disable settings so that your friends are unable to write on your wall, comment on posts and check you in to places.

• Return to the 'Privacy Settings' page and, under 'Apps and Websites' in the bottom-left corner, select 'Edit Your Settings.' This page shows all of the third-party websites and applications that you have given access to some of your Facebook information. If you see anything on this list that you want to remove, just click to remove it from the list.

• Stay on the 'Apps and Websites' page, scroll down to 'Instant Personalization' and select 'Edit Settings.' Uncheck the box at the bottom of this page to block other websites from accessing your Facebook interests. Select 'Confirm' when a pop-up asks you if you're sure you want to disable this option.

• Return to the 'Apps and Websites' page, scroll down to 'Public Search' and select 'Edit Settings.' To keep search engines from finding your Facebook profile, uncheck the box on this new screen.

1.    In Outlook, on the File menu, click Options.

2.     On the Mail tab, click Stationery and Fonts (4th option from the top).

3.     On the Personal Stationery tab, under New mail messages, click Font. 

4.     On the Font tab, under Font, click the font you want to use for all new messages.

5.     If you want, select a font style and size.

6.     Click OK on the Fonts, the Signatures and Stationery, and the Options dialog boxes.

7.     When you create a new message, the new settings should take effect.

Applies To: Faculty, Staff

You click on Calendar - New Appointment - Invite Attendees

You will be able to add Names in the To line, Subject in that line, Location in that line.

To the right of Location you will see Rooms which you click and search rooms by building.
*Note all rooms are in the Outlook calendaring system. 

When you see the room you want you select it.

To check availability of the room and the attendees click Scheduling Assistant.

The EOP quarantine is the first line of defense in the email flow. Everything that EOP thinks might be spam will go to the quarantine. After that, the email flows to the W&L Exchange Email Server. If you have turned on Junk Mail filtering in Outlook, any email that Exchange thinks is spam will go to your Junk Folder within Outlook.

Applies To: Faculty, Staff

You don't need to do anything.  Someone has "spoofed" your account. 

Spoofing is when the sender address and other parts of the e-mail header have been altered to appear as thought the e-mail originated from you. 

If it had been actual spam from your account it would not go through EOP and appear in you notifications.

1. Close Outlook client.
2. Open Mozilla Firefox and set it as the default browser. Close Mozilla Firefox.
3. Open Internet Explorer. 
4. You may be prompted with a pop-up message: 'Do you want to make Internet Explorer the default browser?'
5. If the pop-up does not appear, in Internet Explorer  > Tools > Internet Options
6. Click on the Programs Tab and make Internet Explorer the default browser.
7. Check the box 'Tell me if Internet Explorer is not the default browser.'
8. Open Outlook. Links will open in Internet Explorer.

Applies To: Faculty, Staff

1. In Outlook Web App highlight your message.
2. Click on View the original item. (E-mail stubs only show a portion of the original message)
3. Log in with AD\username and your password.
4. At the top, hover over the buttons until you find the Download button.
5. Click on the Download button.
6. At the bottom of your browser, a message appears asking 'Do you want to open or save the message from the server?'
7. Choose Open.
8. When message opens, click on Forward.
9. Send to recipient.

You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

Long Distance Account

Applies To: Students

Applies To: Faculty, Staff

If you can find a message in the folder 

Open the message and then hit Control-Shift-F to bring up Advanced Find

At the top right is a ‘Browse’ button

Click browse and it will show you the hierarchical location of the folder your current message resides in

Note the location

Close your search

Go to the folder and drag your lost folder back up to your name@wlu.edu folder

Applies To: Faculty, Staff

There may be multiple user notification/alerts registered for the list.  To delete the extra notifications:

1. on the SharePoint site as an admin, select "Site Actions"
2. select "Site Settings"
3. under "Site Administration" select "User Alerts"
4. select the user to check for duplicate noifications/alerts and select "Update"
5. check the duplicate notifications/alerts
6. select "Delete Selected Alerts"
7. Re-select user to verify duplicate notifications/alerts are gone

The arrow next to the blue question mark in the top right should be pointing up. 

If it is pointing down you click it to change the direction and view.

Applies To: Faculty, Staff

http://spam.wlu.edu

Applies To: Faculty, Staff

The e-mails remain in quarantine 15 days after receipt.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Applies To: Faculty, Staff

This error may have been caused by opening four or more WebAdvisor hyperlink windows. For example, if a user is reviewing their budget and clicks on the Actuals, which opens a new window, then clicks on a Voucher, which opens a new window;  and the user does not close any of the child windows, and attempts to select another Actual, they will get the error.

All child windows must be closed using the CLOSE WINDOW button. If the user uses the browser's red X to close the windows, they will still get the error and be forced to log out and back in to WebAdvisor.

If this does not solve the problem you may need to review and then delete the webadvisor stored cookies.

In Chrome - Chrome Settings/Advanced/Content Settings/All Cookies &Site Data/Search "WebAdvisor"/ and Click X to to right of webadvisor.wlu.edu cookie to delete it

1.     On the File menu, click Options.

2.     On the Mail tab, click Stationery and Fonts (4th option from the top).

3.     On the Personal Stationery tab, under Replying or forwarding messages, click Font.

4.     On the Font tab, change the font options to what you want to use for future messages. 

5.     Click OK on the Fonts, the Signatures and Stationery, and the Options dialog boxes.

When you reply to or forward a message, the new settings will take effect.

Applies To: Faculty, Staff

Background:

AutoComplete is a feature which displays suggestions for names and email addresses as you begin to type them. These suggestions are possible matches from a list of names and email addresses that you have typed before, known as the AutoComplete name list. The AutoCompletes name list saved as a file on the local machine. 

Possible solutions:

1. Are you using your primary machine?  AutoComplete Lists are saved per machine (locally).  If you are not on your primary machine you will have a different list.
2. Was your machine rebuilt recently?  If so your AutoComplete file may not have been copied over to the new build. In this case you will need to start building a new list.
3. Is AutoComplete turned off? To turn AutoComplete on:
   • go to the File menu
   • click Options
   • select the Mail tab
   • scroll down to 'Send messages' section
   • check the "Use Auto-Complete to suggest names when typing in the To, Cc, and Bcc lines" check box
4. Very rarely a AutoComplete list file gets corrupted and all suggestions disappear. If your new entries are being saved then continue to build your new list with use. If the list remains blank contact the W&L InfoDesk. 

Applies To: Faculty, Staff

This error occurs sometimes when using Firefox or Safari to access your Outlook Live account. Here's how to fix the problem:

In Firefox, go to tools, options, then click the privacy tab and click "remove individual cookies".  Then search for outlook and delete all OUTLOOK.COM cookies.  It should now work.  This method may vary in different browsers and versions of firefox.

In Safari, go Preferences/Security/Show Cookies and delete all OUTLOOK.COM cookies.

*Do NOTdelete ALL Cookies - just the outlook.com ones!*

Applies To: Students

Applies To: Faculty, Staff, Students

When you add a W&L student, faculty or staff member to a Sakai site (Site Info > Add Participants) add the USERNAME ONLY in the top box for Official Participants. If you use the entire e-mail address, Sakai creates a guest account instead of using the regular account that's already there, so the regular account won't see the website.

Please call the Information desk at extension 4357 if you still need assistance.

This occurs if you DOUBLE-click the link instead of using a single click.  The error comes from the second instance conflicting with the first instance.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

There are two possible causes:

1. Make sure that you have published the site. (Site Info > Manage Access > Publish Site)

2. Add the participant to the site as a NON-OFFICIAL site participant. In the course site, go to Site Info > Add Participants and add the user's full e-mail address in the SECOND box for NON-OFFICIAL participants.

Applies To: Faculty

In Outlook 2007 and domain computers, there is a group policy object in place that prevents caching mode.  If a computer is NOT in the domain OR is using Outlook 2010, then that policy does not apply, and by default, cached mode gets turned on. 

To turn it off, go to File, Account Settings, Account Settings.  Select her name, hit change.  “Use cached exchange mode” should be unchecked.

Restart Outlook

Version 40 of Firefox intentionally disables authenticated content embedded in unauthenticated web pages if the page and content are in different domains. 

This can be manually fixed by:

• typing “about:config” in the address bar
• clicking “I’ll be careful, I promise!”
• searching for the Preference Name:  network.auth.allow-subresource-auth
• Click the “1” next to that in the Value column and change to “2”
• click OK. 

Once you refresh the page it will prompt for login. 

On PowerPoint 2007, Presenter View is an option under the Slide Show menu. Check the "Use Presenter View" box to enable it.

Presenter View expects your computer to be connected to a projector (or external monitor) where the projector is enabled as an extended desktop. This mode doesn't work if the external display mirrors the laptop display. When giving a presentation, the laptop/tablet's screen shows a small window of the slide content, navigation controls, and notes. The external or projected screen shows the full slide without the notes or navigation.

Enabled in PowerPoint 2007 is a button to ink on the current slide and have the results displayed on the external projector. However, when I tried this it kept advancing to the next slide after inking a stroke. I finally figured out how to work around this problem - select all the slides under "Animations", and disable "On Mouse Click" under "Advance Slide." Of course you can no longer click to advance, but that's not relevant when you have the navigation controls of Presenter View. One other hint: I have to click "apply to all slides" after unchecking "advance on mouse click" in order to get it to stop.

Unfortunately, Presenter View doesn't show mouse movements, so I would have to actually highlight the thing I'm referring to or draw a line to it or something.

Article: http://www.math.uaa.alaska.edu/~afkjm/techteach/?q=node/38