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Where can I check for known phishing and/or spam? (link)
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Score: 100.0 - Updated: 6/11/2014 11:23:10 AM - Was this helpful?
How do I report spam (students)? (link)

If you use Outlook 2007 or 2010 to read your email, you can use the Outlook Junk E-mail Reporting Tool You can use this tool to report junk e-mail to Microsoft and its affiliates for analysis in order to help improve the effectiveness of their e-mail filtering technologies. http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=18275  

NOTE: In order to find all the information needed by Microsoft services below, you will need to provide Internet headers from the spam messages. You can find the full Internet headers of a message by:

·         Windows: Double clicking the message in your inbox -> File -> Properties -> Copy the text in the “Internet Headers” text field and paste into your message to Microsoft.

·         Mac: Command + Clicking (right clicking) the message in your inbox and click "View Source." Copy all of the text in the Text Edit window and paste into your message to Microsoft.

·         Web Access: Double click to open the message, then select Message Details from the message tool bar.

Report False Positives
You can report false positives through the Spam Quarantine Interface, or by forwarding the message, including the full Internet headers, to:
false_positive@messaging.microsoft.com. Please follow the submission process outlined here: http://technet.microsoft.com/en-us/library/ff715038.aspx.

Report Unfiltered Spam
You can report unfiltered spam by forwarding the message, including the full Internet headers, to:
abuse@messaging.microsoft.com. Please follow the submission process outlined here: http://technet.microsoft.com/en-us/library/ff715038.aspx.

 

Applies To: Students

Score: 80.0 - Updated: 5/15/2012 3:08:57 PM - Was this helpful?
Where should I report spam (faculty and staff)? (link)

You can improve the accuracy of the University's spam-filtering tool by forwarding unwanted e-mail to spam@wlu.edu. Please forward the unwanted e-mail as an attachment, in order to provide necessary details about the e-mail. 

Applies To: Faculty, Staff

Score: 77.5 - Updated: 2/7/2013 1:56:21 PM - Was this helpful?
I (student) clicked on a link in an email and responded to the phishing attempt, what should I do? (link)
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Applies To: Students

Score: 74.3 - Updated: 6/11/2014 11:16:40 AM - Was this helpful?
I just got my "Spam Quarantine Notification" (EOP) and I'm the sender, what do I need to do? (link)

You don't need to do anything.  Someone has "spoofed" your account. 

Spoofing is when the sender address and other parts of the e-mail header have been altered to appear as thought the e-mail originated from you. 

If it had been actual spam from your account it would not go through EOP and appear in you notifications.

Score: 41.0 - Updated: 6/3/2014 10:57:35 AM - Was this helpful?
What is EOP? (link)

EOP is Exchange Online Protection the spam filter system used on campus.

Applies To: Faculty, Staff

Score: 35.0 - Updated: 6/3/2014 10:54:06 AM - Was this helpful?
What is phishing (security)? (link)

Phishing is an attempt to steal personal information via email. Never respond to emails asking you to confirm your username and password, credit card number, bank account number, etc. See the ITS web page http://www.wlu.edu/x49702.xml#phish for more information. Report all phishing emails to Digitar by forwarding them to report_spam@spam.digitar.com  Students use a separate spam filtering too within their Outlook Live accounts; see details.

Score: 15.0 - Updated: 6/4/2012 1:17:11 PM - Was this helpful?
How can I check my PhoneMail while I am away from campus? (link)
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Applies To: Faculty, Staff, Students

Score: 10.0 - Updated: 10/1/2010 2:01:05 PM - Was this helpful?
What steps should ITS staff take when there is a known phish or spam attack? (link)
( Restricted to authenticated ITS users. )
Score: 8.6 - Updated: 10/2/2013 1:45:24 PM - Was this helpful?
How do I turn off Check In and Check Out on a Document Library in SharePoint 2010? (link)
  • Click on the name of the document library.
  • In the ribbon at the top of the page, choose "Library" under "Library Tools"
  • Select Library Settings (right side of ribbon)
  • Select "Versioning Settings"
  • Scroll to the bottom of the page. Under "Require Check Out", select "No"
  • Click "OK"

 

Score: 8.6 - Updated: 10/29/2012 3:12:31 PM - Was this helpful?
How do I spell check in PowerPoint 2007? (link)

1.       Open a PowerPoint presentation

2.       Click Review in the ribbon

3.       Click spelling to open the spelling dialog box

    (it’s very similar to spell check in MS word.)

Score: 7.5 - Updated: 6/4/2012 12:50:24 PM - Was this helpful?
How can I tell if an email is a phishing scam (security)? (link)

Look at examples of e-mail received by W&L community members, and see if you can tell the difference between legitimate e-mail and "phishing" attempts in this interactive quiz: http://www.wlu.edu/x31191.xml

 

Phishing is the fraudulent use of e-mail to extract confidential information. Often such messages appear to come from legitimate sources such as your bank, or W&L, and ask for information such as account information and passwords. Information Technology Services will never ask you to divulge your W&L password.

 

Beware of any e-mail purporting to be from Information Technology Services asking for your W&L password. Any such e-mail is “phishing”: an attempt to steal personal information. ITS staff will never ask you for your password, via email, phone, or any other means. Remember, your password is your secret.

 

Never respond to e-mails asking for your W&L password or other personal information, such as bank account or social security numbers. Instead, please follow the procedures to report it to our spam filtering vendor, and then delete the email.

 

Please protect yourself:

 

    * If you disclosed your W&L password in response to a phishing email, change your password immediately at http://password.wlu.edu

    * Never disclose your password to anyone.

* Your W&L password should not be used for any service outside the University.

Score: 7.5 - Updated: 7/15/2013 3:55:46 PM - Was this helpful?
Who can check out the technology equipment available at the Library? (link)

The technology equipment and be checked out by Washington and Lee Students and Employees.

Score: 7.5 - Updated: 6/24/2011 2:38:38 PM - Was this helpful?
How do I tell EOP about a spam that I received in my inbox? (link)

ON a PC or a Mac

ON a PC only

 

Applies To: Faculty, Staff

Score: 7.5 - Updated: 6/3/2014 10:57:15 AM - Was this helpful?
Will the new Office365 (students) have spam filtering? (link)
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Applies To: Students

Score: 7.5 - Updated: 4/30/2014 11:35:05 AM - Was this helpful?
How Do I Check the Size of my Mailbox Using Outlook 2010? (link)
  • From the File tab, under Info, select Cleanup Tools, then Mailbox Cleanup...
  • Click the View Mailbox Size... button.
  • Select the Server Data tab of the Folder Size window
  • Since 1,000,000 KB = 1 GB, for example if it is displaying 683,462 KB that converts to .68 GB.

    Note:

    Be sure to look at the Server tab, not the Local tab. The size of your folders listed on Local do not count towards your email storage quota, since these files are being stored on your 'local' hard drive.

 

Score: 6.0 - Updated: 7/24/2013 10:58:10 AM - Was this helpful?
How do I check/change my privacy setting on Facebook. (link)

Updated 01/26/2011

 

• Visit Facebook.com, log in to your profile and click 'Account' in the top-right corner. From there, choose 'Privacy Settings.'

• From the 'Privacy Settings' page, click on 'View Settings' to see who can search for you, send messages to your account, see your education and work settings and more. Change all of these drop-down menus to 'Friends Only.'

• Return to the 'Privacy Settings' page and choose 'Customize Settings' near the bottom of the page. This new page will load a number of different privacy options, but you'll want to click through each one and change the setting to 'Only Me' so that nobody else can see your Facebook activity.

• Stay on the 'Customize Settings' page and scroll down to 'Things Others Share.' Here, you'll want to edit and disable settings so that your friends are unable to write on your wall, comment on posts and check you in to places.

• Return to the 'Privacy Settings' page and, under 'Apps and Websites' in the bottom-left corner, select 'Edit Your Settings.' This page shows all of the third-party websites and applications that you have given access to some of your Facebook information. If you see anything on this list that you want to remove, just click to remove it from the list.

• Stay on the 'Apps and Websites' page, scroll down to 'Instant Personalization' and select 'Edit Settings.' Uncheck the box at the bottom of this page to block other websites from accessing your Facebook interests. Select 'Confirm' when a pop-up asks you if you're sure you want to disable this option.

• Return to the 'Apps and Websites' page, scroll down to 'Public Search' and select 'Edit Settings.' To keep search engines from finding your Facebook profile, uncheck the box on this new screen.

 

Score: 6.0 - Updated: 1/26/2011 9:17:39 AM - Was this helpful?
How do I check to see if a room is available when making an appointment in Outlook? (link)

You click on Calendar - New Appointment - Invite Attendees

You will be able to add Names in the To line, Subject in that line, Location in that line.

To the right of Location you will see Rooms which you click and search rooms by building.
*Note all rooms are in the Outlook calendaring system. 

When you see the room you want you select it.

To check availability of the room and the attendees click Scheduling Assistant.

 

Score: 6.0 - Updated: 1/18/2011 12:55:41 PM - Was this helpful?
As a student how can I check my long distance account information? (link)

You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

Long Distance Account

Applies To: Students

Score: 5.0 - Updated: 9/6/2010 8:28:34 AM - Was this helpful?
What is the web address for the EOP spam filter quarantine? (link)

http://spam.wlu.edu

Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:55:31 AM - Was this helpful?
How often will I receive the EOP Spam Quarantine Notification Email message? (link)

The EOP Spam Quarantine Notification email message will come every three days, provided you have received new spam. (Chances are....)

If you want to check for false positives* in your spam quarantine more often than that, you will need to go to http://spam.wlu.edu and log into the EOP spam filter quarantine.

* that is, e-mail you wanted to receive that "got stuck in spam catcher"

Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:56:13 AM - Was this helpful?
Can I set up a Safe Senders list in the EOP spam filter? (link)

Not initially.  The Safe Senders list can only be set up by enabling Automatic Email Filtering (Junk Folder) in Outlook Web Access (http://owa.wlu.edu) Once complete you can manage your safe senders list in Outlook 2010 and 2013.

Applies To: Faculty, Staff

Score: 3.8 - Updated: 6/3/2014 10:57:55 AM - Was this helpful?
How long do e-mails remain in the "Junk" folder when using the EOP spam filtering? (link)

The e-mails in the Junk folder are managed by the user.  There is not a system setting that clears the Junk folder.

Applies To: Faculty, Staff

Score: 3.8 - Updated: 6/3/2014 10:56:54 AM - Was this helpful?
How do I check or change my voicemail on my NEC phone when I am away from my office? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 6/16/2014 11:29:45 AM - Was this helpful?
I get "The custom error module does not recognize this error" when logging into spam.wlu.edu? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 9/3/2014 10:17:51 AM - Was this helpful?
How can I (ITS staff) quickly check the Account Locked status of an Active Directory AD account? (link)
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Score: 2.7 - Updated: 11/29/2012 4:27:52 PM - Was this helpful?
When user logs in to check their quarantine queue, they are unable to select a message. The error they receive is that the message does not exist in their queue and they are logged in as the wrong user. The error message suggests they log out and login again, but the problem remains. (link)

From:  DigiTar Support

This is usually caused by the following situation:

1.) The user is logged in as
a@b.com.
2.) In the user's inbox there are two digests, one for
a@b.com and one for c@b.com.
3.) The user is clicking on a message in the
c@b.com digest in their inbox which tries to link them into the Portal directly to that message.
4.) However, since they are logged in as
a@b.com, they have no rights to the message.

To remedy the situation they need to examine the subject line of the digest they are clicking on, and log into the Portal as the user specified in the subject of the digest.

Score: 1.3 - Updated: 3/8/2010 3:20:31 PM - Was this helpful?
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