Please contact the Information Desk in the library at extension 4357.

 Library staff will be available to assist in the design phase of projects. Contact Elizabeth Anne Teaff or Emily Cook to schedule an appointment or drop by the Information Desk Monday through Friday, 11 am to 7 pm to ask for help. During each appointment, clients will be briefed on cost structure, required software, resolution, coloration, and general appearance of the work they are creating. There will be no charge for this assistance.

The available software for graphic design will be Microsoft Publisher and Powerpoint and Adobe CS. Both Mac and PC computers are available for use in Leyburn Library. Note: All above programs are accessible to the W&L community on any computer via the stable. Log in using W&L credentials and select Common Applications for Microsoft Publisher, Powerpoint, etc. or Adobe Applications for Photoshop, InDesign, etc. Remember to save files to “My Documents”(files saved to the C: drive, or desktop when in The Stable, will be deleted permanently upon log off).

To enable voice calling while the device is locked

1. Select Options from the main applications menu
2. Select Security Options
3. Select General Settings
4. Set Allow Outgoing Calls While Locked to Yes

• Answers your telephone automatically and plays your personal greeting to callers
• Accepts and stores voice messages in your PhoneMail mailbox
• Plays back your messages at your convenience
• Allows you to send and receive messages anytime, from anywhere

Applies To: Students

Check the number of e-mail messages you have in your inbox and various folders.  Microsoft reccommends that you maintain a range of 2,500 to 5,000 items in a folder.  Your inbox is considered a folder.

Applies To: Faculty, Staff

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Log into Atomic Learning go.wlu.edu/learn and search for Adobe Illustrator. You can take the entire class or search for the topic and watch what you need assistance with at that time.

Contact the Information Desk in Leyburn Library at extension 4357 for basic Sakai questions.

For more in-depth Sakai questions or for training on any of the tools in Sakai please submit a request to help@wlu.edu with the details.

Applies To: Faculty, Staff

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Outlook 2010, Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: SharePoint 2010, Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Adobe PhotoShop, Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Applies To: Students

Tucker Multimedia Center, on the top floor of Tucker hall, offers a computer lab, workshops and other resources in support of language instruction.

Applies To: Students

• Library staff will be available to assist in the design phase of projects. Contact Elizabeth Anne Teaff to schedule an appointment or drop by the Information Desk Monday through Thursday from 4-8 pm. and ask for Brandon Bucy.
• Items to be scanned may be dropped off at the Information Desk of the Leyburn at any time. We will have a turnaround time of 2 business days.

The LifeSize Passport video conferencing system is compatible with any other system that uses current video conferencing standards via the internet. The brand of conferencing system on the other end is not important as long as it uses the commonly accepted IP based communications standards. These standards are known as H.264, H.263 & H.261.

The LifeSize Passport is a point-to-point communications device that uses standard internet infrastructure to transport the audio and video to the other end.

Dialing is done by “calling” the destination unit’s IP address.  Just as every phone has a phone number, every device connected to the network has an IP address.  The person you are calling will give you their IP address and you will “dial” that number.  This is an example of a typical IP address – 137.113.161.15.

Please read the updated FAQ here: https://support.box.com/hc/en-us/articles/200519838-What-Browsers-does-Box-officially-support-

Applies To: Faculty, Staff, Students

The person you are talking to will also need to use some form of echo cancellation eitehr by using a headphone/mic or by closely controlling their speaker and microphone volumes.

Not at this time.

A Conference Calls allow up to eight parties in a conversation.

To set up a conference call:

1. Get the first party on the line

2. Press the FLASH button (The FLASH button just puts the first party on a soft hold.On the Soundstation2 conference phone, use the button with the 3 people icon on it)

3. Dial next extension number or key in 9 and dial an outside number

4. Inform the called party that this is a conference call

5. Press the CONF button or Key in FLASH * 4 to connect all parties.

6. If you have more participants, repeat steps 2,3 and 5 until you have reached all parties.

To Reconnect to the conference if a called party refuses the conference, is busy, or does not answer:
Press CONNECT (Phone) button
To Drop Last Party You Added to the Conference
Press FLASH
Press * * 4

If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone. In most cases, when dealing with course and student information, the Registrar’s office will provide some level of training or guidance on how to access the data you require.

If you already have access to Colleague but cannot remember your login information or have issues accessing the system, go to http://webhelpdesk.wlu.edu and create a ticket under the category of Administrative Data – Colleague Issues/Requests. Once submitted, the ticket will be automatically routed to the appropriate person who can help you resolve problems.