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Who can help me with questions about Audacity and how to use it? (link)
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Score: 100.0 - Updated: 7/6/2011 11:17:15 AM - Was this helpful?
I need to edit sound files. What software (What is Audacity?) should I use? (link)

Audacity is a free, open source software for recording and editing sounds available at: http://audacity.sourceforge.net/   The download works on both Macintosh and PCs.

Score: 76.0 - Updated: 4/13/2011 10:13:15 AM - Was this helpful?
Which computer labs on campus have Audacity installed? (link)

Audacity is installed on the computers in the Innovation Lab in Leyburn Library on the main level. It is also on the computers in Parmly 302. 

Audacity is on the American Saddlebred and the Morgan images in the Stable.

Score: 76.0 - Updated: 4/13/2011 10:13:35 AM - Was this helpful?
I need help with a poster design. Who can help me? (link)

 Library staff will be available to assist in the design phase of projects. Contact Elizabeth Anne Teaff or Emily Cook to schedule an appointment or drop by the Information Desk Monday through Friday, 11 am to 7 pm to ask for help. During each appointment, clients will be briefed on cost structure, required software, resolution, coloration, and general appearance of the work they are creating. There will be no charge for this assistance.

The available software for graphic design will be Microsoft Publisher and Powerpoint and Adobe CS. Both Mac and PC computers are available for use in Leyburn Library. Note: All above programs are accessible to the W&L community on any computer via the stable. Log in using W&L credentials and select Common Applications for Microsoft Publisher, Powerpoint, etc. or Adobe Applications for Photoshop, InDesign, etc. Remember to save files to “My Documents”(files saved to the C: drive, or desktop when in The Stable, will be deleted permanently upon log off).

Score: 15.0 - Updated: 7/24/2013 10:39:01 AM - Was this helpful?
How can I get help using Zotero? (link)
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Score: 15.0 - Updated: 6/9/2014 9:21:07 AM - Was this helpful?
Who can I call for help (support)? (link)

Please contact the Information Desk in the library at extension 4357.

Score: 10.0 - Updated: 6/4/2012 12:39:00 PM - Was this helpful?
What does PhoneMail help me (student)? (link)
  • Answers your telephone automatically and plays your personal greeting to callers
  • Accepts and stores voice messages in your PhoneMail mailbox
  • Plays back your messages at your convenience
  • Allows you to send and receive messages anytime, from anywhere

Applies To: Students

Score: 10.0 - Updated: 10/1/2010 3:07:22 PM - Was this helpful?
What can I do to help increase the preformance of Outlook? (link)

Check the number of e-mail messages you have in your inbox and various folders.  Microsoft reccommends that you maintain a range of 2,500 to 5,000 items in a folder.  Your inbox is considered a folder.

Applies To: Faculty, Staff

Score: 10.0 - Updated: 5/7/2012 10:34:58 AM - Was this helpful?
Where can I find help with iMovie? (link)

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Score: 10.0 - Updated: 5/3/2013 2:51:53 PM - Was this helpful?
Where do I go for help with Adobe Illustrator? (link)

Log into Atomic Learning go.wlu.edu/learn and search for Adobe Illustrator. You can take the entire class or search for the topic and watch what you need assistance with at that time.

Score: 10.0 - Updated: 1/27/2015 10:19:49 AM - Was this helpful?
Who should I contact for Sakai help? (link)

Contact the Information Desk in Leyburn Library at extension 4357 for basic Sakai questions.

For more in-depth Sakai questions or for training on any of the tools in Sakai please submit a request to help@wlu.edu with the details.

Applies To: Faculty, Staff

Score: 7.5 - Updated: 10/7/2013 2:03:02 PM - Was this helpful?
Who do I contact if I have questions about JSTOR? (link)

Librarian: Dick Grefe (540) 458-8648 grefed@wlu.edu

Score: 7.5 - Updated: 8/8/2013 1:55:20 PM - Was this helpful?
Where can I find help with Excel 2010? (link)

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 5/3/2013 2:50:58 PM - Was this helpful?
Where can I find help with Outlook 2010? (link)

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Outlook 2010, Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 5/3/2013 2:52:41 PM - Was this helpful?
Where can I find help with SharePoint 2010? (link)

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: SharePoint 2010, Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 5/3/2013 2:53:26 PM - Was this helpful?
Where can I find help with Adobe PhotoShop? (link)

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Adobe PhotoShop, Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 5/3/2013 2:54:28 PM - Was this helpful?
Where can I (student) go for technical help with foreign languages? (link)

Tucker Multimedia Center, on the top floor of Tucker hall, offers a computer lab, workshops and other resources in support of language instruction.

Applies To: Students

Score: 6.0 - Updated: 8/27/2013 1:59:35 PM - Was this helpful?
Who do I contact with OMS or COCO questions? (link)
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Applies To: Faculty, Staff

Score: 6.0 - Updated: 4/23/2012 12:12:26 PM - Was this helpful?
Where can I get help with large format scanning? (link)
  • Library staff will be available to assist in the design phase of projects. Contact Elizabeth Anne Teaff to schedule an appointment or drop by the Information Desk Monday through Thursday from 4-8 pm. and ask for Brandon Bucy.
  • Items to be scanned may be dropped off at the Information Desk of the Leyburn at any time. We will have a turnaround time of 2 business days.
Score: 5.0 - Updated: 10/26/2010 10:51:42 AM - Was this helpful?
How do I end up with multiple tickets in Web Help Desk? (link)
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Score: 5.0 - Updated: 10/18/2010 3:39:12 PM - Was this helpful?
What does the HELP key do on my NEC phone? (link)
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Score: 5.0 - Updated: 2/24/2014 9:50:01 AM - Was this helpful?
What are the troubleshooting questions when a user is experiencing problems with OWA timeout? (link)
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Score: 4.3 - Updated: 7/9/2013 3:32:28 PM - Was this helpful?
How do I "merge" (link) tickets in Web Help Desk? (link)
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Score: 4.3 - Updated: 1/28/2011 10:47:29 AM - Was this helpful?
How do I get Help from the online UC Client I use with my NEC phone? (link)
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Score: 3.8 - Updated: 5/30/2014 9:28:07 AM - Was this helpful?
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