There is a problem running the latest version of FlipShare (the software that manages all your Flip videos) on older PCs. Basically, the software detects the processor on your computer and if your processor is not up to its standard, it will shut down, giving you an error message. 

The solution is to download and install the older version of Flipshare. First uninstall Flipshare (Control Panel>Add/Remove Programs), then download and install "Flip Video For PC" v3.7 from here:

http://www.theflip.com/app/prius/37/update/"

Applies To: Faculty, Staff, Students

Mac Instructions:

1. Plug the FLIP into the USB port on the Mac;
2. Once the camera has appeared in Finder, locate the folder named DCIM;
3. Under DCIM is the Video folder;
4. Copy the folder or video files that you want onto your H:\ Drive;
5. Start up iMovie;
6. Go to File: Import Movies and choose the folder or movies you want to import;
7. Right click on the file and select "Play Full Screen".

PC Instructions:

1. Plug the FLIP into the USB port on the PC;
2. Open Windows Explorer;
3. Click on the Flip Video drive;
4. Open the DCIM folder;
5. Copy the desired folder or videos to your H:\ drive.

The The Flip Video Ultra series is a simple camcorder. As the web site states "It lets you capture the everyday moments that happen anywhere and share them with friends and family everywhere. So now, shooting video is as easy as taking a picture. And sharing is as easy as turning on your computer. Shoot Anything. Share Everything."

Some of the camcorder features include: a built-in flash memory, a high quality microphone, no glare display, and low light handling. The built-in software makes archiving, editing, organizing, publishing or sharing a video easy. It's simple to start; just plug in the USB arm into your computer. The recording time is 60 minutes with 1GB memory.  The HD recording time is 120 minutes.

Web Camera Instructions

For questions please contact ITS: (540) 458-4357.

PC Installation:

1. Log into PC;
2. Plug in camera to USB port;
3. Open "My Computer";
4. Click on "USB Video Device";
   A window will appear showing what the camera sees.
   Notice that when the camera is recording, a red ring lights up on the camera.
5. To stop recording: close video window.

Mac Installation:

1. Log into Mac;
2. Plug in camera to USB port.

Edit Web Camera Files (Mac only):

1. Once the camera has appeared in Finder, locate the folder named DCIM;
2. Under DCIM is the Video folder;
3. Copy the folder or video files that you want onto your H:\ drive;
4. Start up iMovie;
5. Go to File: Import Movies and choose the folder or movies you want to import;
6. Right click on the file and select Play Full Screen.

After you listen to a message you can:

Press 6 to delete the message OR

Press 4 to save the message OR

Press 7 3 to replay the message  

Applies To: Faculty, Staff, Students

After saving or deleting a PhoneMail message, you can attach comments to it and forward the message and comments to one or more extensions.  The original message follows your comments.  To forward a message.

      1.     Save (Option 4) or Delete (Option 6) the message
2.     Press 9 to Forward
3.     After you hear the tone, record your comments, which go in front of the message you want to forward
4.     Dial the extension you want to forward the message to
5.     Press # each time you complete dialing an extension
6.     Press # again to send the message through regular delivery

Applies To: Faculty, Staff, Students

The user still had the document that was attached to the e-mail open.  When the original document was closed the e-mail message was sent.

Applies To: Students

Issue:

Occasionally Outlook will freeze and a message will pop up stating "Outlook is trying to retrieve data from the Microsoft Exchange server MEXMBA.ad.wlu.edu."

Reason:

This is most often caused by there being an overly large number of items in the folder of which Outlook is attempting to display the contents. Outlook must perform several operations against the Exchange server to retrieve the contents of a folder. Therefore, when there are many items in a folder, additional processing is required to respond to the Outlook requests.

Solution:

You can help avoid poor performance in Outlook by carefully managing the number of items in folders, especially the Outlook folders that are heavily used (such as the Inbox, Calendar, Tasks, and Sent Items folders).

For the best performance of Outlook, we recommend that you not exceed 5,000 items in any one folder.

Additional Information:

Operations that depend on the number of items in the folder include adding a new column to the view, sorting on a new column, finds and searches. Additionally, the complexity of the requested action will have an impact. For example, marking all items in a folder as Read will take much longer than marking one item. Other actions that may take a long time include retrieving free-busy information for lots of users on a meeting request, or performing a search across multiple folders. If you are frequently performing complex actions, or have high use of the Contacts and Calendar folders, the probability that you will experience decreased performance because of high item counts is greatly increased.

Applies To: Faculty, Staff

To Move Ahead or Back in Your Message:

To skip forward to the next message introduction press * 2

To skip back to the previous message introduction press * 7 2

To replay the entire message press * 7 3

To replay the previous eight seconds of the message press * 7 8

To move ahead eight seconds into the message press * 9 8

Applies To: Faculty, Staff, Students

If your account is locked due to do many bad login attemps please contact the Information Desk in Leyburn library by calling 540-458-4357 or placing a ticket in the Web Help Desk system https://help.wlu.edu/helpdesk/WebObjects/Helpdesk/

• Press 1 to record and send an answer to the message sender OR
• Press 70 to call the person who sent you the message OR
• Press 9 to forward the message to another extension OR
• Press # to continue to the next message

Applies To: Faculty, Staff

The PhoneMail system gives you the option of marking a message as “Urgent”.  The recipient receives and indication before listening to the message that the message is urgent.  Urgent messages appear at the beginning of the new message queue.

To Mark a Message as urgent after being answered by PhoneMail Record your message Press *#3 and then hang up.

To Send an Urgent PhoneMail Message without calling the recipient directly:

            1.       Access your PhoneMail box.
2.     Press 1 for Record
3.     Record message and press *#
4.     Enter an extension number and press ##
5.     Press 3 for Special Delivery
6.     Press 3 for Urgent and press #

Applies To: Faculty, Staff

LifeSize is a manufacturer of video conferencing systems. Leyburn Library has a LifeSize Passport video conferencing system available for use. This system will enable users to video conference with individuals around the world who have compatible standards based conferencing equipment. The Passport is a small palm-sized device that includes a camera and microphone.

Applies To: Faculty, Staff

From:  DigiTar Support

This is usually caused by the following situation:

1.) The user is logged in as a@b.com.
2.) In the user's inbox there are two digests, one for a@b.com and one for c@b.com.
3.) The user is clicking on a message in the c@b.com digest in their inbox which tries to link them into the Portal directly to that message.
4.) However, since they are logged in as a@b.com, they have no rights to the message.

To remedy the situation they need to examine the subject line of the digest they are clicking on, and log into the Portal as the user specified in the subject of the digest.

1.    In Outlook, on the File menu, click Options.

2.     On the Mail tab, click Stationery and Fonts (4th option from the top).

3.     On the Personal Stationery tab, under New mail messages, click Font. 

4.     On the Font tab, under Font, click the font you want to use for all new messages.

5.     If you want, select a font style and size.

6.     Click OK on the Fonts, the Signatures and Stationery, and the Options dialog boxes.

7.     When you create a new message, the new settings should take effect.

Applies To: Faculty, Staff

1. In Outlook Web App highlight your message.
2. Click on View the original item. (E-mail stubs only show a portion of the original message)
3. Log in with AD\username and your password.
4. At the top, hover over the buttons until you find the Download button.
5. Click on the Download button.
6. At the bottom of your browser, a message appears asking 'Do you want to open or save the message from the server?'
7. Choose Open.
8. When message opens, click on Forward.
9. Send to recipient.

The LifeSize Passport video conferencing system is compatible with any other system that uses current video conferencing standards via the internet. The brand of conferencing system on the other end is not important as long as it uses the commonly accepted IP based communications standards. These standards are known as H.264, H.263 & H.261.

The LifeSize Passport can be used in any location (on or off campus) where a display with HDMI is available. (A high speed network connection is also required.) Rooms with an HDMI connection include:

Leyburn M40, M41 and M42; the Writing Center and Leyburn 102

Early Fielding 109 and 114

Newcomb 120, 304 and 310

Please contact the Information Desk for possible solutions if you need to video conference on campus in a location that does not have an HDMI display.

The LifeSize Passport available in Leyburn Library will do high definition video up to 720p. The unit will automatically adjust to lower quality video based on network traffic and the capabilities of the video conferencing unit on the other end.

The LifeSize Passport is a point-to-point communications device that uses standard internet infrastructure to transport the audio and video to the other end.

Dialing is done by “calling” the destination unit’s IP address.  Just as every phone has a phone number, every device connected to the network has an IP address.  The person you are calling will give you their IP address and you will “dial” that number.  This is an example of a typical IP address – 137.113.161.15.

If you can find a message in the folder 

Open the message and then hit Control-Shift-F to bring up Advanced Find

At the top right is a ‘Browse’ button

Click browse and it will show you the hierarchical location of the folder your current message resides in

Note the location

Close your search

Go to the folder and drag your lost folder back up to your name@wlu.edu folder

Applies To: Faculty, Staff

The LifeSize Passport system requires a high definition TV, monitor or projector to operate. The display device must have an HDMI input connection. Currently, HDMI-capable displays are limited in number on campus. The system also requires power and a wired network connection.

No. This video conferencing unit is designed for simple point-to-point exchange of what the camera sees and the microphone hears. Even though some video conferencing systems allow for the incorporation of presentations from a computer, the Passport does not.

The arrow next to the blue question mark in the top right should be pointing up. 

If it is pointing down you click it to change the direction and view.

Applies To: Faculty, Staff

The EOP Spam Quarantine Notification email message will come every three days, provided you have received new spam. (Chances are....)

If you want to check for false positives* in your spam quarantine more often than that, you will need to go to http://spam.wlu.edu and log into the EOP spam filter quarantine.

* that is, e-mail you wanted to receive that "got stuck in spam catcher"

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Applies To: Faculty, Staff

1.     On the File menu, click Options.

2.     On the Mail tab, click Stationery and Fonts (4th option from the top).

3.     On the Personal Stationery tab, under Replying or forwarding messages, click Font.

4.     On the Font tab, change the font options to what you want to use for future messages. 

5.     Click OK on the Fonts, the Signatures and Stationery, and the Options dialog boxes.

When you reply to or forward a message, the new settings will take effect.

Applies To: Faculty, Staff

This error occurs sometimes when using Firefox or Safari to access your Outlook Live account. Here's how to fix the problem:

In Firefox, go to tools, options, then click the privacy tab and click "remove individual cookies".  Then search for outlook and delete all OUTLOOK.COM cookies.  It should now work.  This method may vary in different browsers and versions of firefox.

In Safari, go Preferences/Security/Show Cookies and delete all OUTLOOK.COM cookies.

*Do NOTdelete ALL Cookies - just the outlook.com ones!*

Applies To: Students

Applies To: Faculty, Staff, Students

This occurs if you DOUBLE-click the link instead of using a single click.  The error comes from the second instance conflicting with the first instance.

Applies To: Faculty, Staff

The IP address of this device will vary based on the location where it is being used. If you need to know the IP address before the time of your conference, the unit will need to be connected to the network in your location prior to the time of your event. An IP address will be automatically assigned and displayed on the screen. You will then need to leave the device hooked to the network to retain that address.

Not at this time.

With PowerPoint 2010, when you have the QuickTime player installed on your computer, you can insert an Apple QuickTime movie (.mov, .mp4) file.

The PowerPoint 2010 64-bit version is not compatible with 32-bit versions of QuickTime or Flash. You must install a 64-bit version of QuickTime or Flash, or a 32-bit version of PowerPoint 2010.

To embed or link to a QuickTime video from your PowerPoint presentation, see Embed a video in your presentation.

In Outlook 2007 and domain computers, there is a group policy object in place that prevents caching mode.  If a computer is NOT in the domain OR is using Outlook 2010, then that policy does not apply, and by default, cached mode gets turned on. 

To turn it off, go to File, Account Settings, Account Settings.  Select her name, hit change.  “Use cached exchange mode” should be unchecked.

Restart Outlook

Version 40 of Firefox intentionally disables authenticated content embedded in unauthenticated web pages if the page and content are in different domains. 

This can be manually fixed by:

• typing “about:config” in the address bar
• clicking “I’ll be careful, I promise!”
• searching for the Preference Name:  network.auth.allow-subresource-auth
• Click the “1” next to that in the Value column and change to “2”
• click OK. 

Once you refresh the page it will prompt for login. 

This error may have been caused by opening four or more WebAdvisor hyperlink windows. For example, if a user is reviewing their budget and clicks on the Actuals, which opens a new window, then clicks on a Voucher, which opens a new window;  and the user does not close any of the child windows, and attempts to select another Actual, they will get the error.

All child windows must be closed using the CLOSE WINDOW button. If the user uses the browser's red X to close the windows, they will still get the error and be forced to log out and back in to WebAdvisor.

If this does not solve the problem you may need to review and then delete the webadvisor stored cookies.

In Chrome - Chrome Settings/Advanced/Content Settings/All Cookies &Site Data/Search "WebAdvisor"/ and Click X to to right of webadvisor.wlu.edu cookie to delete it