Washington and Lee University
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Why am I sometimes charged for a 1 minute long distance call that is not answered? (link)
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Score: 30.0 - Updated: 10/1/2010 2:07:27 PM - Was this helpful?
What can you tell me (student) about using other long distance carriers? (link)

The University's long distance carrier is BTI. If you elect not to use the University's system, you will need to acquire a calling card from the carrier of your choice for the placement of long distance calls. Access to alternate carriers is available through the W&L system by dialing the carriers "800" access numbers. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates.

Washington and Lee University does not charge residents for the alternate carrier access described above. You must have an existing calling/credit card arrangement with the alternate carrier and must not associate that account with your local number nor allow charges to be billed to your local number. A substantial service fee will be assessed for all calls billed back to W&L numbers.

If you find that you cannot dial the alternate carrier of your choice from within the W&L system, please contact the Telecommunications Office. telcom@wlu.edu

Applies To: Students

Score: 15.0 - Updated: 10/4/2010 9:34:42 AM - Was this helpful?
Is there a personal long distance policy for phones? (link)
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Applies To: Faculty, Staff

Score: 12.0 - Updated: 9/28/2010 3:54:11 PM - Was this helpful?
As a student how can I check my long distance account information? (link)

You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

Long Distance Account

Applies To: Students

Score: 10.0 - Updated: 9/6/2010 8:28:34 AM - Was this helpful?
What can you tell me (student) about long distance rates for my campus residence? (link)

You may choose to participate in our optional "bulk buy" rate plan or simply use our standard rate plan for your long distance calls. Both plans are detailed below. If you do not choose to participate in the optional rate plan, any calls made with your W&L long distance authorization code will be billed according to the standard rate plan.

Applies To: Students

Score: 10.0 - Updated: 9/7/2011 11:29:05 AM - Was this helpful?
Who can I call for help (support)? (link)

Please contact the Information Desk in the library at extension 4357.

Score: 10.0 - Updated: 6/4/2012 12:39:00 PM - Was this helpful?
How do I make a call when my Blackberry is locked? (link)

To enable voice calling while the device is locked

  1. Select Options from the main applications menu
  2. Select Security Options
  3. Select General Settings
  4. Set Allow Outgoing Calls While Locked to Yes
Score: 10.0 - Updated: 7/15/2013 2:09:25 PM - Was this helpful?
What can you tell me (student) about W&L Long Distance Standard Plan for my campus residence? (link)

9¢ per minute - Monday through Friday, 7 pm to 7 am & all day Saturday and Sunday, for calls within the U.S. 25¢ per minute - Monday through Friday, 7am to 7 pm, for calls within the U.S.

Applies To: Students

Score: 7.5 - Updated: 10/4/2010 9:34:48 AM - Was this helpful?
How do I place a second call (Concurrent call) on my NEC phone? (link)
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Score: 7.5 - Updated: 2/21/2014 9:25:15 AM - Was this helpful?
How long does it take for a poster to be printed by the library? (link)

  • There will be a 48 hour turnaround for these services. Printing and scanning will take place Monday through Friday during the academic year.

Score: 7.5 - Updated: 7/24/2013 10:38:48 AM - Was this helpful?
How do students long into Outlook Resources? (link)
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Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/15/2013 3:33:15 PM - Was this helpful?
What can you tell me (student) about long distance service phone in my campus residence? (link)

Placement of outgoing long distance calls requires the use of your personal 7-digit authorization code. Your long distance code will be in you WebAdvisor account . No deposit is required for long distance service. No subscription fee or monthly service fee will be charged for an authorization code.

You are responsible for maintaining the confidentiality of your authorization code and you will be responsible for all calls placed with your authorization code. If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact the W&L Telecommunications Office in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately at 8999.

Since your telephone service is provided by the University, you may not subscribe to any "residential" long distance plan offered by another long distance carrier. However, you may obtain access to the interstate common carrier of your choice by establishing a calling card account with them and dialing the carrier's "800" access number. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method, you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates. Be aware that many advertised calling cards have per call surcharges or monthly fees associated with them, so read the fine print before committing to any of these services. Please remember that your alternate carrier calling card account can't be associated with your W&L phone system telephone number. A substantial service fee will be charged for calls billed back to your W&L telephone number. For more information, contact the Telecommunications Office.

Complaints related to operator services from any carrier may be addressed to: FCC, Common Carrier Bureau Enforcement Division, 2025 M Street NW, Washington DC, 20554.

Applies To: Students

Score: 6.7 - Updated: 9/7/2011 11:28:45 AM - Was this helpful?
What can you tell me (student) about W&L Long Distance Optional Bulk Plans for my campus residence? (link)

Plan #1 was built with the average caller in mind. We will bill you a basic charge of $22.50 each month for 250 minutes of long distance calls within the U.S. That's 9 cents per minute. Continue to use our system beyond the 250 minutes in each billing period at the same low price of 9 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Plan #2 is for the heavy user and has our lowest per minute rate. We will bill you a basic charge of $35 each month for 500 minutes of long distance calls within the U.S. That's 7 cents per minute. continue to use our system beyond the 500 minutes each billing period at the same low price of 7 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Applies To: Students

Score: 6.7 - Updated: 10/4/2010 9:04:47 AM - Was this helpful?
How do I answer the other incoming call (Call Waiting) on my NEC phone? (link)
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Score: 6.7 - Updated: 2/21/2014 9:19:18 AM - Was this helpful?
How is printing to public devices, including BizHubs, charged? (link)
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Score: 5.0 - Updated: 9/25/2014 9:43:22 AM - Was this helpful?
What can I do if an attachment takes a long time to attach in Outlook? (link)

Try running a “Repair” (Control Panel > add/remove programs) on Office 2007.  This seems to solve the issue. 

Score: 5.0 - Updated: 10/1/2010 3:27:25 PM - Was this helpful?
Who can I call with the LifeSize video conferencing system? (link)

The LifeSize Passport video conferencing system is compatible with any other system that uses current video conferencing standards via the internet. The brand of conferencing system on the other end is not important as long as it uses the commonly accepted IP based communications standards. These standards are known as H.264, H.263 & H.261.

Score: 5.0 - Updated: 10/20/2010 11:18:15 AM - Was this helpful?
How do I make a call on the LifeSize video conferencing unit? (link)

The LifeSize Passport is a point-to-point communications device that uses standard internet infrastructure to transport the audio and video to the other end.

Dialing is done by “calling” the destination unit’s IP address.  Just as every phone has a phone number, every device connected to the network has an IP address.  The person you are calling will give you their IP address and you will “dial” that number.  This is an example of a typical IP address – 137.113.161.15.

 

 

Score: 5.0 - Updated: 10/20/2010 11:24:41 AM - Was this helpful?
How do I place a call on my NEC phone? (link)
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Score: 5.0 - Updated: 4/30/2014 11:40:14 AM - Was this helpful?
How do I answer a call on my NEC phone? (link)
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Score: 5.0 - Updated: 2/21/2014 8:28:12 AM - Was this helpful?
What is Call History on my NEC phone? (link)
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Score: 5.0 - Updated: 4/30/2014 11:40:06 AM - Was this helpful?
How do I transfer a call on my NEC phone? (link)
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Score: 5.0 - Updated: 4/30/2014 11:39:16 AM - Was this helpful?
How do I pick up a call on my NEC phone? (link)
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Score: 5.0 - Updated: 2/21/2014 9:57:51 AM - Was this helpful?
How do I know I have a call waiting on my NEC phone? (link)
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Score: 5.0 - Updated: 2/24/2014 9:16:38 AM - Was this helpful?
How long do I have access to e-mail after leaving the University? (Faculty/Staff) (link)
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Score: 4.3 - Updated: 7/12/2013 2:35:42 PM - Was this helpful?
How long do e-mails remain in the EOP "Quarantine" before they are automatically deleted? (link)

The e-mails remain in quarantine 15 days after receipt.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:56:38 AM - Was this helpful?
How do I view a Missed Call on my NEC phone? (link)
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Score: 4.3 - Updated: 2/21/2014 9:05:22 AM - Was this helpful?
How do I place a conference call on my NEC phone? (link)
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Score: 4.3 - Updated: 4/30/2014 11:39:01 AM - Was this helpful?
How long does a deleted file stay in the trashcan in Box at W&L? (link)

Deleted files remain in the Box at W&L trashcan for 30 days, during which time, the owner can restore the file if needed. There are an additional 14 days that Box Admin can recover the file after that. If you have questions, please contact the information Desk by emailing help@wlu.edu or by calling (540) 458-4357.

Score: 4.3 - Updated: 11/21/2014 12:39:44 PM - Was this helpful?
My connection to the Junos Pulse VPN keeps timing out after only a minute or two? How do I fix that? (link)
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Score: 3.8 - Updated: 6/5/2014 10:01:32 AM - Was this helpful?
Can I change my phone to ring only 1 or 2 times and then go to PhoneMail? (link)
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Applies To: Faculty, Staff, Students

Score: 3.8 - Updated: 10/1/2010 2:28:47 PM - Was this helpful?
How long do e-mails remain in the "Junk" folder when using the EOP spam filtering? (link)

The e-mails in the Junk folder are managed by the user.  There is not a system setting that clears the Junk folder.

Applies To: Faculty, Staff

Score: 3.8 - Updated: 6/3/2014 10:56:54 AM - Was this helpful?
How long can I use the conference (teleconference)phone in Leyburn Library? (link)

The conference phone can be checked out by students and staff from the Information desk.  The student check out is 4 hours.  The staff check out is 24 hours.

Score: 3.3 - Updated: 10/1/2010 10:28:46 AM - Was this helpful?
What does the person need to do on the reciving end of a call with Chat 150 Microphone to not have feedback or echo? (link)

The person you are talking to will also need to use some form of echo cancellation eitehr by using a headphone/mic or by closely controlling their speaker and microphone volumes.

Score: 3.3 - Updated: 5/25/2010 4:16:39 PM - Was this helpful?
How long do items remain in "Deleted Items" after I have deleted them in Outlook? (faculty/staff) (link)
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Score: 3.3 - Updated: 7/12/2013 11:27:14 AM - Was this helpful?
How do I originate a call from a Speed Dial key on my NEC phone? (link)
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Score: 3.3 - Updated: 2/21/2014 11:01:18 AM - Was this helpful?
How do I use the UC Client to lookup a number and make a call on my NEC phone? (link)
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Score: 3.3 - Updated: 5/30/2014 9:27:48 AM - Was this helpful?
How long will departing faculty or staff members have access to their W&L Box.com account? (link)

You will have 30 days after your departure date to move your data out of your W&L Box.com account. At the point that your W&L network account becomes inactive, you will no longer be able to access your W&L Box.com account.

Applies To: Faculty, Staff

Score: 3.3 - Updated: 1/22/2015 10:04:17 AM - Was this helpful?
Can I call multiple locations at the same time with the LifeSize Passport video conferencing system? (link)

Not at this time.

Score: 3.0 - Updated: 10/20/2010 11:19:29 AM - Was this helpful?
How do I place a conference (teleconference)call using the conference phone in Leyburn Library? (link)

A Conference Calls allow up to eight parties in a conversation.

To set up a conference call:


1. Get the first party on the line

2. Press the FLASH button (The FLASH button just puts the first party on a soft hold.On the Soundstation2 conference phone, use the button with the 3 people icon on it)

3. Dial next extension number or key in 9 and dial an outside number

4. Inform the called party that this is a conference call

5. Press the CONF button or Key in FLASH * 4 to connect all parties.

6. If you have more participants, repeat steps 2,3 and 5 until you have reached all parties.

To Reconnect to the conference if a called party refuses the conference, is busy, or does not answer:
Press CONNECT (Phone) button
To Drop Last Party You Added to the Conference
Press FLASH
Press * * 4

Score: 2.7 - Updated: 9/7/2011 11:25:30 AM - Was this helpful?
Directory Information for Cherie Long (link)

Long, Cherie B.    (540) 458-4197
Dining Shift Supervisor clong@wlu.edu
Commissary Evans Hall

Directory Information for Mary Long (link)
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