Applies To: Faculty, Staff

• In Outlook, open up the message (sent or received).
• In the Message tab at the top of the open E-mail, click on More and select Forward as Attachment.
• Enter the person’s E-mail address to forward the E-mail as an attachment and send.

Bcc is an abbreviation for blind carbon copy. If you add a recipient's name to the Bcc box in an e-mail message, a copy of the message is sent to the recipient, but the recipient's name is not visible to the other recipients of the message.

In a new message, on the Message Options tab, in the Fields group, click Show Bcc.

To recover purged messages from the Deleted Items folder:

1. Select the Deleted Items folder.
2. Click on the Folder tab.
3. Click Recover Deleted Items.
4. Select messages to recover.
5. Click on mail icon to recover selected message(s).
6. Message is restored to Deleted Items folder.

Applies To: Faculty, Staff

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff

We do not provide copies of the address list for two primary reasons. 1 - it becomes a nightmare to troubleshoot issues as more and more out-of-date address lists are in use, 2 - if a machine holding these addresses gets infected with a virus that uses or collects addresses then our whole address list would be compromised.

1. You can use the Course Distribution Lists that are available in the Global Address List (GAL) in Outlook or Entourage. The courses are listed alphabetically by discipline. The format is Chem 106_01 Spring 2009-10.
2. In Sakai, you can use the Announcements tool to send e-mails. Choose High Priority to send e-mail to all participants of the site.
3. In Sakai, use the EMail Archive tool. You will have to add the EMail Archive tool in the Site Info > Edit Tools screen.
4. In Sakai, use the Mailtool too. You will have to add the Mailtool tool in the Site Info > Edit Tools screen. Note: The Mailtool has been deprecated by the Sakai Foundation. The tool is no longer supported and may not be included in future releases.

1. In Outlook, click on File > Options > Mail.
2. Click on Signatures.
3. Click the New button.
4. Type a name for your signature and click on OK.
5. In Choose Default Signature:
6. Select e-mail signature.
7. Select if you want your signature added to New messages.
8. Select if you want your signature added to Replies/Forwards.
9. In Edit Signature, you have serveral options:  Type your signature, insert a picture, insert your business card, or add an hyperlink.
10. Click on OK to return to your Mail.

Applies To: Faculty, Staff

1. Log into http:owa.wlu.edu using Internet Explorer you have to use IE on a windows computer to get the full version, not the light version.
2. Go to "Options" in the upper right hand corner of the window.
3. Choose "Rules" on the menu on the left.
4. Choose "New Rule"
5. Create a rule with the conditions that
6. Choose "When my name is" --- check "in the TO or CC Box.
7. Under "Do the following" Choose "Forward Message to people or distribution list"
8. Then click on the little message in the center of the page that says
9.  "Apply this rule after the message arrives with ny name in the To or Cc box forward it to People or distribution list"
10. Click on the people or distribution list link and put the forwarding address in the "To:" section of the message recipients window and click OK.

Applies To: Faculty

Applies To: Faculty, Staff

1. Open the message in your sent folder that you wish to recall.

2. Click on other actions.

3. Click Recall this message.

Please note that the person to whom the message was sent will get the option to not allow the message to be recalled.

It all depends on what you’re trying to protect against. So, the simplest answer is 'no'! Email is not secure, unless you have taken extra steps to encrypt the message or the attachments (or both). Therefore, do not put confidential information (i.e., SSN, credit card number, etc.) in any email, unless you know it is encrypted. Briefly, access to your email account is secured by your username and password, so make sure you have a strong password. Email can be secured from network “snooping” by accessing it from a web page using Secure Socket Layers (SSL) – indicated by the “S” in HTTPS. If you access your email from your phone, then security depends on that device. These are just some of the variables/examples, and for more information please contact the Information Security Officer.

If you can find a message in the folder 

Open the message and then hit Control-Shift-F to bring up Advanced Find

At the top right is a ‘Browse’ button

Click browse and it will show you the hierarchical location of the folder your current message resides in

Note the location

Close your search

Go to the folder and drag your lost folder back up to your name@wlu.edu folder

Applies To: Faculty, Staff

Once you've logged into Sakai, click on the More Sites tab. Classes that might have been listed in the tabs across the top previously might show now only under the More Sites tab.

You can search at http://www.snopes.com/  Snope.com or http://www.hoax-slayer.com/ Hoax-Slayer.com. 

W&L will never ask you to click a link in an email to verify/update/confirm/etc your account.

If you are still unsure, please contact the help desk at 458-HELP (4357).

LISTENING TO YOUR PHONEMAIL MESSAGES

1. Access your PhoneMail box
2. Press 3

Applies To: Faculty, Staff, Students

Removing the “Sent from My iPhone” Signature

This is actually the same on an iPhone, iPad, or iPod touch, though we’ll focus on the iPhone for obvious reasons:

• Tap on the “Settings” app
• Tap on “Mail, Contacts, Calendars”
• Scroll down a ways and then tap on “Signature”
• Tap “Clear”, or just select all the text and delete it manually

Now exit from Settings. Any time a new mail message has been composed, sent, or replied to, the iPhone will no longer attach the “Sent from my iPhone” message with any emails.

When you have filled in all the fields and attached any documentation you click send at the top of the from.

The Delay Send option is used to postpone the transmission of your document to a later time or date. RightFax normally sends outgoing faxes as soon as a phone line becomes available, but sometimes you may want to delay an outgoing document to take advantage of off-peak phone rates or ensure that the recipient is available.

Delete After Send. By default, your faxes will not be automatically deleted from the Main fax list regardless of their status. However, you can specify to Always delete a fax or to delete it On Success only.

Applies To: Students

Applies to Microsoft Outlook 2007 and 2010

1. Open up a new email message

2. Click on the To... button

3. Click on the down arrow in the box underneath "Address Book"

4. Choose the folder with the contacts you'd like to email (if your personal contact folder is not listed see "How do I make my contacts folder an Address Book?")

5. Select the first name in the list, hold down the shift key, select the last name on the list, click on the To: button again.

6. All of the names should now be in the To: field of the email message. Click OK.

7. Compose and send your message.

Applies To: Faculty, Staff

Look at examples of e-mail received by W&L community members, and see if you can tell the difference between legitimate e-mail and "phishing" attempts in this interactive quiz: http://www.wlu.edu/x31191.xml

Phishing is the fraudulent use of e-mail to extract confidential information. Often such messages appear to come from legitimate sources such as your bank, or W&L, and ask for information such as account information and passwords. Information Technology Services will never ask you to divulge your W&L password.

Beware of any e-mail purporting to be from Information Technology Services asking for your W&L password. Any such e-mail is “phishing”: an attempt to steal personal information. ITS staff will never ask you for your password, via email, phone, or any other means. Remember, your password is your secret.

Never respond to e-mails asking for your W&L password or other personal information, such as bank account or social security numbers. Instead, please follow the procedures to report it to our spam filtering vendor, and then delete the email.

Please protect yourself:

    * If you disclosed your W&L password in response to a phishing email, change your password immediately at http://password.wlu.edu

    * Never disclose your password to anyone.

* Your W&L password should not be used for any service outside the University.

Applies To: Faculty, Staff, Students

• Log into RightFax and in the url line of your preferred browser enter go.wlu.edu/fax
• Make sure "Use Windows Authentication" is checked and Click sign in
• Click on the "New Fax" link to get to the Create/Edit Document page.
• Under Primary Information all fields marked with a *red asterisk are required
• Next to "Name," enter the name of the person or department to which you are sending the fax
• Next to "Destination Type" use the default choice, “Fax Number,” to send a fax
• Next to "Destination," type the destination fax number.
  • For on-campus fax numbers, use four digits only.
  • For an off-campus local fax number, dial 9 then the 7 digit number. For example: 95555555.
    • Don’t include hyphens or other non-numeric characters.
  • For an off-campus long distance fax number, dial 9 then 1 and the number. For example: 915555555555.
    • Don’t include hyphens or other non-numeric characters.
• All other “To” fields are optional – complete as needed.
• A cover sheet is automatically included in your fax. Type in any notes for the cover sheet in "Cover Sheet Notes".

Students (as well as faculty and staff) can go to the ITS/Library Information Desk in Leyburn Library to get help with sending or receiving faxes through RightFax.

(As of April 2014, students currently go to the 3rd floor of Elrod Commons outside the student organizations area and use the fax machine.)

Applies To: Students

Yes, You can send a fax with RightFax when you are off campus. Log into thestable.wlu.edu and then log into RightFax.

Applies To: Faculty

Fix: 

     • When in the Contact Folder open the distribution list so that you can see the members.
     • Click on Update Now in the tool bar
     • Click Save & Close

To check that all members will be sent to, create a new message and place the distribution list in the To field, then expand the distribution list and check that all names are listed.

1.    In Outlook, on the File menu, click Options.

2.     On the Mail tab, click Stationery and Fonts (4th option from the top).

3.     On the Personal Stationery tab, under New mail messages, click Font. 

4.     On the Font tab, under Font, click the font you want to use for all new messages.

5.     If you want, select a font style and size.

6.     Click OK on the Fonts, the Signatures and Stationery, and the Options dialog boxes.

7.     When you create a new message, the new settings should take effect.

Applies To: Faculty, Staff

To force restart an iPad or iPhone hold down the Sleep button and Home button simultaneously for several seconds. This causes the device to force boot.

Various restrictions apply to the guest wireless network, including limited speed, and restricted access to some web sites, including Facebook. W&L faculty, staff and students can get the best quality connection by registering for W&L's secure wireless network. To do that, point your browser on your wireless device to http://wireless.wlu.edu and follow the directions.

Browse to this location: \\maltiris2\SoftwareDelivery\Symantec\EVault Plug-in and install EVClient_en.msi

If you still are unable to acces your archieved e-mails, call the Information Desk at x4357 or send an email to help@wlu.edu giving us the details and we will contact you.

Applies To: Faculty, Staff

Outlook Delegates

There are major steps in order to use Outlook Delegates. The first is to select the user and add him as a delegate. You then must share your mailbox to that user.

1. Go to File and choose Info
2. Go to account settings and choose Delegate Access
3. Delegates Tab and click Add
4. Select the user who wish to grant access to and click Add and then Ok

Note: There are more options you can choose from once you select OK after adding that user. Nothing in the next window is necessary to grant send on behalf.

1. When back at the main Outlook window, in the Folder List, choose your mailbox at the root level. This will appear as Mailbox – Full Name
2. Right-click and choose Change Sharing Permissions
3. Click the Add button
4. Select the user who wish to grant access to and click Add and then Ok
5. In the permissions section, you must grant the user at minimum, Non-editing Author.

A user wanting to send 'on behalf of' will need to a start new email, go to Options, Select the From item and search on the person that has allowed them delgate access.

Applies To: Students

Instruction:
1. Go to BIOS setting, On Board Devices, and turn off "Flash Cache Module".
2. Go to On Board Devices and change SATA Operation from "AHCI" to "ATA"
3. Save and exit BIOS
4. Use your BartPE to access the "Vista HDD" now, you will be able to see a C: Drive, back up all files.
5. If clean Install Vista from CD, change everything back in the BIOS.
 (Is it possible to do a ghost? Haven't tried yet since I couldn't find a working vista image)

When searching the Global Address List (GAL), click on the Advanced Find link. This allows you to enter search criteria in one or more fields including Department and Title.  

Note that the search has to match starting with the first word. Searching on "Library" in the Department field does not work because the department name is "University Library".

This advanced find capability is not available for personal contact lists/address books. With these, though, in your Contacts view you can display the Department column and sort by that.

Probably because we flushed the logs. If we flush the logs, the tag cloud words get reset to zero. Pretty cool, eh?

Applies To: Faculty, Staff, Students

On the Blackberry, when in Messages:

1.       Click on the Options button (to the left of the ball).

2.       Choose Options from the menu.

3.       Choose Email Reconciliation

4.       Settings should read: 

a.       Delete On:  Prompt (or Mailbox)

b.      Wireless  Reconcile: On

c.       On Conflicts: Mailbox Wins

Technology work request tickets can be created simply by emailing your request to helpdesk@wlu.edu from a W&L email address. Your request will automatically be turned into a request ticket, and you will be sent a ticket confirmation.

You can reply to that email to update the job with further details, or simply send a new email to helpdesk@wlu.edu with the subject line Ticket your ticket number . (E.g. Ticket 12345) and your update in the body of the email.

Applies To: Faculty, Staff, Students

If Check-Out and Check-In are enforced on a document library, the "Edit in Browser" feature will not be available. You'll have to open the file in Word, or Excel, depending on the type of file, in order to edit it.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Go to > Finder > HD > Library > Applications Support > Citrix

Delete this installation of Citrix

Log back into the Stable and after Citrix client is downloaded close the browser

Install new instance of Citrix client

Reopen browser

Applies To: Students

These instructions provide a general map for configuring your account. If your Android menues offer you different choices than those decribed below try to pick the closest match.

1. Go to Settings
2. Choose "Accounts & Sync"
3. Remove any non-functioning accounts
4. Choose "Add Account"
5. Choose "Exchange and Active Sync"
6. Choose "Manual Setup"
7. Enter your email address
8. Enter "owa.wlu.edu" as your Server address
9. Enter "ad" as your Domain
10. Enter your username as "ad.wlu.edu\username" and password
11. Check the  "This server requires an encrypted SSL connection." Box.
12. Choose "Next"
13. Select the items you wish to sync. 
14. Choose "Finish Setup"
15. At this point you will be asked to accept the security policy and set a PIN if you do not have one.

Applies To: Faculty, Staff

The EOP Spam Quarantine Notification email message will come every three days, provided you have received new spam. (Chances are....)

If you want to check for false positives* in your spam quarantine more often than that, you will need to go to http://spam.wlu.edu and log into the EOP spam filter quarantine.

* that is, e-mail you wanted to receive that "got stuck in spam catcher"

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Applies To: Students

Here are some of the most common symptoms and solutions to authentication failure to W&L web applications:

1. You are repeatedly presented with a login prompt, which never is successful.  You are using a personal computer, or are off campus.    Try entering your user name with the prefix "AD\" .  E.g.   AD\MyAccountName  .  W&L's Active Directory domain is named "AD".  This prefix tells the web server which domain to authenticate against.
2. The previous step does not work, but in the popup, you see an option similar to "Use Another Account".  Select that option, and use the AD\ prefix.  In this case, your browser is using your computer's name as the authentication domain, and is ignoring the AD\ prefix.
3. Has your W&L password expired?  Has it been more that one year since you changed it?  You may do so at http://password.wlu.edu.
4. You are using FireFox version 30.0 on a Mac or Linux workstation.  Release 30 breaks Windows authentication.  See the following for a fix: http://managementtools.wlu.edu/Help/Resources/1/271.pdf
5. You are using FireFox version 40, and accessing an unauthenticated page with authenticated content embedded in it.  This version of FireFox intentionally disables this if the page and content are in different domains.  You can configure Firefox to allow this, or use a different browser.
6. You are using Safari, and receiving the error "request body stream exhausted".  This is a bug with Safari authentication.  Use a different browser.
7. You are on an iOS device, recently updated to version 7.  This update breaks windows authentication for some iOS devices like iPhones or iPads.  Use another device.
8. You are never presented with a login prompt.  You are using Internet Explorer on a W&L computer, from off campus.  Integrated Windows login is failing because the browser can not communicate with a W&L AD Domain Controller from off campus.  Use another browser or temporarily disable Integrated Windows authentication: https://managementtools.wlu.edu/Help/Default.aspx?col=1&q=unable+log+login

If none of these solutions work, try going to http://MyVI.wlu.edu and opening a web browser from the APPS screen.  Then, you will effectively be using a W&L computer, and on campus.  This will bypass many issues associated with using personally owned computers.

You could possibly be missing a CODEC file that did not come with Windows Media Player. Try using another media player like PowerDVD instead.

To make a personal contacts folder into an address book that is visible when viewing address books, complete the steps below:

1. In the Navigation Pane, click Contacts.
2. Under My Contacts, right-click the Contacts folder you want to view in the address book, and then click Properties on the shortcut menu.
3. Click the Outlook Address Book tab, and make sure that the Show this folder as an e-mail address book check box is selected. If the check box is unavailable, you need to add the Outlook Address Book to your profile (see instructions below).
4. Click OK.

Now when you open a new message, click the To button, and open the dropdown list of address books, this address book will be listed.

Your are probably having this problem because your Mac is trying to use an old 802.1x setting. To delete these old settings follow these instructions.

1. Click on your Apple icon, and go to System Preferences.
2. In system Preferences click on the Network icon.
3. Choose the AirPort in the left hand window, and click on the Advanced button in the lower right hand side of the Network window.
4. In the Advanced window click on the 802.1X tab. At this point you will need to delete the existing user profiles. Click on any that exist in the left hand screen and click on the - (minus) sign beneith them.
5. Click OK, and connect to WLU and rerun the the Cloudpath installer.

Open up the Tegrity link from Sakai
Open the Session List and click the session you want to send
At the bottom you will see an Actions drop down menu (if not maximize the window)
Under Class Actions Click Get Class Link

Note ** UNCHECK the "Do not allow anonymous user ..." box
If you don’t the user will HAVE to log into Sakai

Copy the URL and send via e-mail to TRUSTED user

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff, Students

How to Save a File from Email to the Dropbox with iAnnotate

1. On your PC or Macintosh desktop computer, download the Dropbox program from www.dropbox.com

a. As part of the installation process, Dropbox will create a file in your "My Documents" folder. Anything that you save to that folder will viewable from your iPad.

2. Create a Dropbox account for yourself; remember the password because you'll have to enter it every time you access the account from your iPad. It can be the same or different from your University password.

a. You should now have a Dropbox account with 2 GB of free storage.

b. Drag a file into that folder for testing purposes.

3. Download the Dropbox application on your iPad.

a. Log into the dropbox once it's installed.

b. You should see the file you dragged to the Dropbox.

4. You can upload any photos or video files from your iPad to your Dropbox, but not any documents or PDFs. This is where iAnnotate comes in...it communicates between your email and your dropbox, being the 3^rd party.

5. Download the iAnnotate application on your iPad.

6. You should now be able to send a PDF from email to iAnnotate, and from iAnnotate to the Dropbox, all from the iPad.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Applies To: Faculty, Staff

There are two possible causes:

1. Make sure that you have published the site. (Site Info > Manage Access > Publish Site)

2. Add the participant to the site as a NON-OFFICIAL site participant. In the course site, go to Site Info > Add Participants and add the user's full e-mail address in the SECOND box for NON-OFFICIAL participants.

Applies To: Faculty

Applies To: Faculty, Staff

In Outlook 2007 and domain computers, there is a group policy object in place that prevents caching mode.  If a computer is NOT in the domain OR is using Outlook 2010, then that policy does not apply, and by default, cached mode gets turned on. 

To turn it off, go to File, Account Settings, Account Settings.  Select her name, hit change.  “Use cached exchange mode” should be unchecked.

Restart Outlook

If you have a Mobile device connected to W&L email (Outlook)  and it has been lost or stolen  you will need to do the following ASAP:

1. Login to Outlook Web Access (owa.wlu.edu for faculty/staff or mail.wlu.edu for students)
2. Put in your user name and password
3. Go to Options (this is located in the upper right)
4. On the left of page click on Mobile Devices
5. Select the device that you have lost
6. You may choose to wipe the device to remove all of the emails from it remotely
7. Delete the device from the list
8. Click Save

Applies To: Faculty, Staff, Students

Box will not run on Mac 10.6.8. Apple dropped support of Mac 10.6.8 in February 2014, and since it's not being updated with security updates, Box has dropped their support of the operating system. 

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.

To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows

To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

Send an email to help@wlu.edu providing the details--the name of the app and how you'd like to use it in your workflow. We'll review the app to see if it meets security requirements and get back to you.