Mozilla Firefox is a web browser.

Mozilla Firefox is located on the American Paint and the American Saddlebred, and the Morgan images in the Stable.

Students: If you are using Apple's "Pages" to create your documents,

you need to save as a Word document before you turn in your work.

Here's how:

1. In Pages, go to File > Save as

2. Click the down arrow by the Save As box.

3. Check the box, "Save Copy as: Word Document"

You can also go to: http://www.wlu.edu/x49936.xml and download

Office 2008 for the Macintosh. (W&L has a site license for Microsoft

Office for all university computers and for all student computers so

that everyone has access to a common software set.)

Applies To: Students

FireFox version 30.0 breaks Windows authentication.  Look for the resource document to the right for the fix.

Version 40 of Firefox intentionally disables authenticated content embedded in unauthenticated web pages if the page and content are in different domains. 

This can be manually fixed by:

• typing “about:config” in the address bar
• clicking “I’ll be careful, I promise!”
• searching for the Preference Name:  network.auth.allow-subresource-auth
• Click the “1” next to that in the Value column and change to “2”
• click OK. 

Once you refresh the page it will prompt for login. 

For W&L staff and faculty:

1. Open up a web browser (Internet Explorer, Firefox or Safari, for example.)

2. Go to https://owa.wlu.edu (OWA is an acronym for Outlook Web App)

In your browser, go to http://go.wlu.edu/datareporting

Applies To: Faculty, Staff

In a web browser, go to go.wlu.edu/webadvisor

Point your Web browser to go.wlu.edu/fax.

This error occurs sometimes when using Firefox or Safari to access your Outlook Live account. Here's how to fix the problem:

In Firefox, go to tools, options, then click the privacy tab and click "remove individual cookies".  Then search for outlook and delete all OUTLOOK.COM cookies.  It should now work.  This method may vary in different browsers and versions of firefox.

In Safari, go Preferences/Security/Show Cookies and delete all OUTLOOK.COM cookies.

*Do NOTdelete ALL Cookies - just the outlook.com ones!*

Applies To: Students

Applies To: Faculty, Staff

Web Camera Instructions

For questions please contact ITS: (540) 458-4357.

PC Installation:

1. Log into PC;
2. Plug in camera to USB port;
3. Open "My Computer";
4. Click on "USB Video Device";
   A window will appear showing what the camera sees.
   Notice that when the camera is recording, a red ring lights up on the camera.
5. To stop recording: close video window.

Mac Installation:

1. Log into Mac;
2. Plug in camera to USB port.

Edit Web Camera Files (Mac only):

1. Once the camera has appeared in Finder, locate the folder named DCIM;
2. Under DCIM is the Video folder;
3. Copy the folder or video files that you want onto your H:\ drive;
4. Start up iMovie;
5. Go to File: Import Movies and choose the folder or movies you want to import;
6. Right click on the file and select Play Full Screen.

PhoneMail has two access numbers. The number you dial is determined by the last digit of your phone number.

* * *Even numbers dial 8080

* * *Odd numbers dial 8090

1. Dial your PhoneMail direct access number
2. Dial your extension number followed by #. Special Note for Residents Sharing a Room and Phone: Double room residents must add a 1 or a 2 after your extension number while accessing PhoneMail. Names are loaded alphabetically. For example, if Sarah Bailey and Ann Jones share extension 4005, Sarah's PhoneMail box will be 40051 and Ann's will be 40052.
3. Dial your password and press "#".
4. Follow the PhoneMail prompts for options available to you.

   TIP: If you are in a single room and accessing PhoneMail from your own extension, you can simply press # in step 2 above.

Applies To: Faculty, Staff, Students

Applies To: Students

Applies To: Students

Download Qualys BrowserCheck: https://browsercheck.qualys.com/

Install this Mozilla Firefox plug-in. Click on Scan to find the plug-ins that need to be updated. Install the updates. Restart Firefox and log into OWA.

Applies To: Faculty, Staff

Here are some of the most common symptoms and solutions to authentication failure to W&L web applications:

1. You are repeatedly presented with a login prompt, which never is successful.  You are using a personal computer, or are off campus.    Try entering your user name with the prefix "AD\" .  E.g.   AD\MyAccountName  .  W&L's Active Directory domain is named "AD".  This prefix tells the web server which domain to authenticate against.
2. The previous step does not work, but in the popup, you see an option similar to "Use Another Account".  Select that option, and use the AD\ prefix.  In this case, your browser is using your computer's name as the authentication domain, and is ignoring the AD\ prefix.
3. Has your W&L password expired?  Has it been more that one year since you changed it?  You may do so at http://password.wlu.edu.
4. You are using FireFox version 30.0 on a Mac or Linux workstation.  Release 30 breaks Windows authentication.  See the following for a fix: http://managementtools.wlu.edu/Help/Resources/1/271.pdf
5. You are using FireFox version 40, and accessing an unauthenticated page with authenticated content embedded in it.  This version of FireFox intentionally disables this if the page and content are in different domains.  You can configure Firefox to allow this, or use a different browser.
6. You are using Safari, and receiving the error "request body stream exhausted".  This is a bug with Safari authentication.  Use a different browser.
7. You are on an iOS device, recently updated to version 7.  This update breaks windows authentication for some iOS devices like iPhones or iPads.  Use another device.
8. You are never presented with a login prompt.  You are using Internet Explorer on a W&L computer, from off campus.  Integrated Windows login is failing because the browser can not communicate with a W&L AD Domain Controller from off campus.  Use another browser or temporarily disable Integrated Windows authentication: https://managementtools.wlu.edu/Help/Default.aspx?col=1&q=unable+log+login

If none of these solutions work, try going to http://MyVI.wlu.edu and opening a web browser from the APPS screen.  Then, you will effectively be using a W&L computer, and on campus.  This will bypass many issues associated with using personally owned computers.

Outlook 2010/2013

1. While logged in to Outlook select File Tab and click on Account Settings.
2. In the Account Settings window highlight your Microsoft Exchange account and select Change.
3. In the Change E-mail Account window select the More Settings button.
4. Navigate to the Advanced tab.
5. In the ‘Open these additional mailboxes’ display select the ‘Add’ button.
6. Enter the name of the shared mailbox and select OK.
7. Select OK again and close all previous windows.
8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.
9. NOTE: Sent Items behavior can be configured in one of two ways. To set the Sent Item configuration, login to the shared mailbox through  OWA, Select Options, Settings, and the  Sent Items tab:
1.  
   • Sender: Copies the message to the Sent Items folder of the sender only  (set by default)
   • SenderAndFrom: Copies the message to the Sent Items folder of both the sender and the shared mailbox

Applies To: Faculty, Staff

A shared mailboxes can be accessed via OWA.

To open the shared mailbox, simply add the mailbox email address to the end of your normal OWA URL. Authenticate using your normal domain credentials. (https://owa.wlu.edu/owa/mailboxname@ad.wlu.edu)

Applies To: Staff

Most laptop computers require you to turn on the external monitor output in order to send the computer image to the projector.
  
Follow these steps for WINDOWS based laptops:
-Be sure you have a proper cable connected from your laptop's external monitor port directly to the projector or to the classroom podium connectors.
-Press and hold the Fn key on your keyboard (usually located in the lower left).
-Press the specific key for your laptop (F1-F12) that controls your external monitor port.  The key is usually indicated by an external monitor icon or the words "CRT/LCD".  For example, on a Dell laptop the proper keystroke combination is Fn+F8. Other brands may use Fn+F5, Fn+F7 or another combination.  Check your owner's manual if you are unsure.
-Repeat the keystroke combination if the laptop does not project after the first attempt.

ForMAC laptops:
-An adaptor cable is usually necessary to connect a MAC laptop to one of the classroom systems or directly to a projector. There are several different styles that are model dependent.  This cable normally comes with your laptop.  See your owner's manual for more details.
-Hook the adaptor cable directly to the projector or to the classroom podium connectors.
-It is best to turn on your MAC laptop after making the proper cable connections.  The laptop will see the external monitor and set itself up to send an image to it.

Go to Firefox ‘Tools” menu, select ‘clear recent history’.  Check all boxes you want cleared.

https://illiad.wlu.edu/ using W&L network ID and password.

W&L faculty, staff, and students.

Virtual applications and/or desktop may be accessed through the following website. Log in with your W&L network username and password:

http://myvi.wlu.edu

Please log off when you are finished, to free up resources for others.

Applies To: Faculty, Staff, Students

Camtasia Player is on the American Saddlebred image in the Stable.

You have two options:

http://box.wlu.edu

http://wlu.box.com

Applies To: Faculty, Staff

Yes.  Within every course folder on the L: drive, there is a "public_html" folder that is automatically created.  Create your course content there and the URL to the site will be accessible from http://Courses.wlu.edu. 

Applies To: Faculty

Through Annie at: http://annie.wlu.edu:80/record=b1694155

Directly at: http://ezproxy.wlu.edu/login?url=http://proquest.safaribooksonline.com/?uicode=washleeu

Safari Books Online provides the full text of books and other print resources, and is available to all W&L faculty, students and staff. Many books on information technology are included in the collection, which includes reference sources from many of the leading technology publishers, including Adobe, Microsoft, O'Reilly, QUE and Sams. Featuring more than 12,000 titles, it covers Office 2010, Adobe graphics applications, Java, Web development, Windows, XML, Linux/Unix, and more.

Applies To: Faculty, Staff

Applies To: Faculty, Staff, Students

Various restrictions apply to the guest wireless network, including limited speed, and restricted access to some web sites, including Facebook. W&L faculty, staff and students can get the best quality connection by registering for W&L's secure wireless network. To do that, point your browser on your wireless device to http://wireless.wlu.edu and follow the directions.

PhoneMail has two access numbers.  The number you dial is determined by the last digit of your phone number.

Even numbers dial 458-8080

Odd numbers dial 458-8090

1. Dial your PhoneMail direct access number
2. When PhoneMail answers, dial your on-campus extension umber and then press "#".
3. Dial your password and pres "#".

Applies To: Faculty, Staff, Students

Browse to this location: \\maltiris2\SoftwareDelivery\Symantec\EVault Plug-in and install EVClient_en.msi

If you still are unable to acces your archieved e-mails, call the Information Desk at x4357 or send an email to help@wlu.edu giving us the details and we will contact you.

Applies To: Faculty, Staff

• Open your browser and log in to owa.wlu.edu.
• At the top on the right, click on Options.
• Click on See All Options.
• Click on Settings -> Mail.
• Under the Message Format heading, choose 'Choose Message Font.'
• As you choose your options (Font, Font size, Bold, Italics, Underline and Text color), the sample text is displayed in the box underneath.
• On the bottom right, click on Save.
• To return to your Mailbox, click on Mail at the top.

Applies To: Faculty, Staff

From the Microsoft website:

To use the complete set of features that are available in Outlook Web App (OWA) and the web management interface (also known as the premium version), you can use the following browsers on a computer that runs Windows XP, Windows Server 2003, Windows Vista, or Windows 7:

• Internet Explorer 7 and later versions.
• Firefox 3.0.1 and later versions.
• Chrome 3.0.195.27 and later versions.

On a computer that is running Max OS X, you can use the following browsers:

• Safari 3.1 and later versions.
• Firefox 3.0.1 and later versions.

On a computer that is running Linux, you can use the following browser:

• Firefox 3.0.1 and later versions.

If you use a web browser that does not support the full feature set, Outlook Web App opens in the light version.

Applies To: Faculty, Staff

Applies To: Students

Outlook 2011

1. While logged in to Outlook select Tools and then Accounts.
2. In the Accounts window highlight your Microsoft Exchange account and select Advanced.
3. In the Advanced window select the Delegates tab.
4. Navigate to the People I am delegate for section.
5. Click Add or + button.
6. In the Select Users search field; enter the name of the shared mailbox and then click then click Find.
7. Highlight the mailbox name then click OK and OK to close all previous windows.
8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

In Microsoft

At any time, you can change or revoke someone's access permissions to your contacts folders.
1. In Contacts, in the Navigation Pane, right-click the contacts folder for which you want to change permissions.
NOTE If you are using the Navigation Pane in Minimized view, in Contacts, click Navigation Pane, and then right-click the contacts folder for which you want to change access permissions.
2. Click Change Sharing Permissions.
3. Do one of the following:
• Revoke or change access permissions for everyone
1. On the Permissions tab, in the Name box, click Default.
2. Under Permissions, in the Permission Level list, click None to revoke permissions or any of the other options to change permissions.
View descriptions of permission levels
WITH THIS PERMISSION LEVEL (OR ROLE) YOU CAN
Owner Create, read, modify, and delete all items and files, and create subfolders. As the folder owner, you can change the permission levels that other people have for the folder. (Does not apply to delegates.)
Publishing Editor Create, read, modify, and delete all items and files, and create subfolders. (Does not apply to delegates.)
Editor Create, read, modify, and delete all items and files.
Publishing Author Create and read items and files, create subfolders, and modify and delete items and files that you create. (Does not apply to delegates.)
Author Create and read items and files, and modify and delete items and files that you create.
Contributor Create items and files only. The contents of the folder do not appear. (Does not apply to delegates.)
Reviewer Read items and files only.
Custom Perform activities defined by the folder owner. (Does not apply to delegates.)
None You have no permission. You cannot open the folder.
• Revoke or change access permissions for one person
1. On the Permissions tab, in the Name box, click the name of the person whose access permissions you want to change.
2. Under Permissions, in the Permission Level list, click None to revoke permissions or any of the other options to change permissions.
View descriptions of permission levels
WITH THIS PERMISSION LEVEL (OR ROLE) YOU CAN
Owner Create, read, modify, and delete all items and files, and create subfolders. As the folder owner, you can change the permission levels that other people have for the folder. (Does not apply to delegates.)
Publishing Editor Create, read, modify, and delete all items and files, and create subfolders. (Does not apply to delegates.)
Editor Create, read, modify, and delete all items and files.
Publishing Author Create and read items and files, create subfolders, and modify and delete items and files that you create. (Does not apply to delegates.)
Author Create and read items and files, and modify and delete items and files that you create.
Contributor Create items and files only. The contents of the folder do not appear. (Does not apply to delegates.)
Reviewer Read items and files only.
Custom Perform activities defined by the folder owner. (Does not apply to delegates.)
None You have no permission. You cannot open the folder.
3. Repeat step 2 for each person whose access permissions you want to modify.

Applies To: Staff

1. In Outlook Web App highlight your message.
2. Click on View the original item. (E-mail stubs only show a portion of the original message)
3. Log in with AD\username and your password.
4. At the top, hover over the buttons until you find the Download button.
5. Click on the Download button.
6. At the bottom of your browser, a message appears asking 'Do you want to open or save the message from the server?'
7. Choose Open.
8. When message opens, click on Forward.
9. Send to recipient.

If you right click on the files that do not work and look at the Security tab under Properties, the read permissions for the WWW user are missing.  This is the account that the web servers use to read the data.  Missing rights is usually caused by moving files between folders of differing security settings.  Within a volume, the file server does not recalculate rights on a move.  These files may have been dragged from elsewhere in the H: drive, and therefore did not receive the read permissions required.  The easiest way to prevent this is to use copy/paste instead of drag or move, since rights are always re-calculated when a file is created. 

To fix the existing files: 

1.       right click on the public_html folder

2.       select properties

3.       select security

4.       select advanced

5.       check the box “Replace permission entries on all child objects with entries shown here that apply to child objects”

6.       select OK

7.       select OK

This will force all the rights in the public_html folder to be recalculated.

Apple has great tutorials on their site.  Please click here to find out more about iWeb.

There is a problem running the latest version of FlipShare (the software that manages all your Flip videos) on older PCs. Basically, the software detects the processor on your computer and if your processor is not up to its standard, it will shut down, giving you an error message. 

The solution is to download and install the older version of Flipshare. First uninstall Flipshare (Control Panel>Add/Remove Programs), then download and install "Flip Video For PC" v3.7 from here:

http://www.theflip.com/app/prius/37/update/"

Applies To: Faculty, Staff, Students

All browsers:

Access to the vault: http://archive.wlu.edu

Browser search URL: http://archive.wlu.edu/EnterpriseVault/search.asp

IE 9 & 10 only:

Archive Explorer URL: http://archive.wlu.edu/EnterpriseVault/ArchiveExplorerUI.asp

Integrated search URL: http://archive.wlu.edu/EnterpriseVault/searcho2k.asp

Applies To: Faculty, Students

If you can find a message in the folder 

Open the message and then hit Control-Shift-F to bring up Advanced Find

At the top right is a ‘Browse’ button

Click browse and it will show you the hierarchical location of the folder your current message resides in

Note the location

Close your search

Go to the folder and drag your lost folder back up to your name@wlu.edu folder

Applies To: Faculty, Staff

Please follow the detailed and illustrated instructions in the Related Resources.

Applies To: Faculty, Staff

The user still had the document that was attached to the e-mail open.  When the original document was closed the e-mail message was sent.

http://spam.wlu.edu

Applies To: Faculty, Staff

Applies To: Students

This error may have been caused by opening four or more WebAdvisor hyperlink windows. For example, if a user is reviewing their budget and clicks on the Actuals, which opens a new window, then clicks on a Voucher, which opens a new window;  and the user does not close any of the child windows, and attempts to select another Actual, they will get the error.

All child windows must be closed using the CLOSE WINDOW button. If the user uses the browser's red X to close the windows, they will still get the error and be forced to log out and back in to WebAdvisor.

If this does not solve the problem you may need to review and then delete the webadvisor stored cookies.

In Chrome - Chrome Settings/Advanced/Content Settings/All Cookies &Site Data/Search "WebAdvisor"/ and Click X to to right of webadvisor.wlu.edu cookie to delete it

Open the folder in which you wish to enable file listing.  Create a file named "access.www".  Open that file in notepad or wordpad and paste in the following text and then save:

                        Options +Indexes

                        IndexIgnore *.www

                        IndexOptions FancyIndexing

                        IndexOptions FoldersFirst

                        IndexOptions IgnoreCase

                        IndexOptions NameWidth=*

                        IndexOptions ShowForbidden

Prospective students access using their personal e-mail address.  The one they used when they applied.  Prospective students create an account (GHQ Applicant Portal "Account Creation" page) and are then sent a 5 digit pin in an email, incuding a link back to the portal where they create a password.

Applies To: Staff

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff, Students

1. Go to myvi.wlu.edu and authenticate. If it the first time you will be asked to install the Citrix client.

2. Choose a virtual desktop

3. Go to Computer (My Computer on Windows XP) and you should see the L: drive listed.

If you would like instructions for mapping a network drive on your computer, please send an email with your request to help@wlu.edu or call the Information Desk at extension 4357.

In Pages, Click File, Export, and choose Word for the file format.

NOTE:  Students must export to Word format in order for many of their professors to be able to open their documents.

This occurs if you DOUBLE-click the link instead of using a single click.  The error comes from the second instance conflicting with the first instance.

You can check updates to your Sakai sites on your smart phone! Just 

go to http://sakai.wlu.edu/portal/pda and log in. This interface 

makes it much easier to check on your classes when you're not at 

your computer.

Applies To: Faculty, Students

1. Within your IMAP client add a new mail account
2. For the full name field enter the shared mailbox name (or the name you would like to display when an email is sent from this account)
3. For email address enter the SMTP email address for the shared mailbox.
4. For password enter your own password
5. For username enter ad/youraccountname/shared-mailbox-name (ex: ad/smithj/shredmail). Set account type to IMAP
6. Set incoming mail server to owa.wlu.edu
7. Set connection security to SSL/TLS using port 993
8. Set the Outgoing Server to use SMTPA, and use your email/password for authentication.  You will not acutally use this, but most IMAP connection require this step.

Applies To: Faculty, Staff

You will have 30 days after your departure date to move your data out of your W&L Box.com account. At the point that your W&L network account becomes inactive, you will no longer be able to access your W&L Box.com account.

Applies To: Faculty, Staff

No, emeriti faculty and staff will not retain access to these resources.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

From:  DigiTar Support

This is usually caused by the following situation:

1.) The user is logged in as a@b.com.
2.) In the user's inbox there are two digests, one for a@b.com and one for c@b.com.
3.) The user is clicking on a message in the c@b.com digest in their inbox which tries to link them into the Portal directly to that message.
4.) However, since they are logged in as a@b.com, they have no rights to the message.

To remedy the situation they need to examine the subject line of the digest they are clicking on, and log into the Portal as the user specified in the subject of the digest.

In Outlook 2007 and domain computers, there is a group policy object in place that prevents caching mode.  If a computer is NOT in the domain OR is using Outlook 2010, then that policy does not apply, and by default, cached mode gets turned on. 

To turn it off, go to File, Account Settings, Account Settings.  Select her name, hit change.  “Use cached exchange mode” should be unchecked.

Restart Outlook

Applies To: Faculty, Staff

On PowerPoint 2007, Presenter View is an option under the Slide Show menu. Check the "Use Presenter View" box to enable it.

Presenter View expects your computer to be connected to a projector (or external monitor) where the projector is enabled as an extended desktop. This mode doesn't work if the external display mirrors the laptop display. When giving a presentation, the laptop/tablet's screen shows a small window of the slide content, navigation controls, and notes. The external or projected screen shows the full slide without the notes or navigation.

Enabled in PowerPoint 2007 is a button to ink on the current slide and have the results displayed on the external projector. However, when I tried this it kept advancing to the next slide after inking a stroke. I finally figured out how to work around this problem - select all the slides under "Animations", and disable "On Mouse Click" under "Advance Slide." Of course you can no longer click to advance, but that's not relevant when you have the navigation controls of Presenter View. One other hint: I have to click "apply to all slides" after unchecking "advance on mouse click" in order to get it to stop.

Unfortunately, Presenter View doesn't show mouse movements, so I would have to actually highlight the thing I'm referring to or draw a line to it or something.

Article: http://www.math.uaa.alaska.edu/~afkjm/techteach/?q=node/38

If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone. In most cases, when dealing with course and student information, the Registrar’s office will provide some level of training or guidance on how to access the data you require.

If you already have access to Colleague but cannot remember your login information or have issues accessing the system, go to http://webhelpdesk.wlu.edu and create a ticket under the category of Administrative Data – Colleague Issues/Requests. Once submitted, the ticket will be automatically routed to the appropriate person who can help you resolve problems.

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.

To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows

To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”