Washington and Lee University
Search the Information Technology Services Knowledge Base:
Why won't BART recognise a SATA disk? (link)

1. Go to BIOS setting, On Board Devices, and turn off "Flash Cache Module".
2. Go to On Board Devices and change SATA Operation from "AHCI" to "ATA"
3. Save and exit BIOS
4. Use your BartPE to access the "Vista HDD" now, you will be able to see a C: Drive, back up all files.
5. If clean Install Vista from CD, change everything back in the BIOS.
 (Is it possible to do a ghost? Haven't tried yet since I couldn't find a working vista image)

Score: 30.0 - Updated: 3/8/2010 3:17:55 PM - Was this helpful?
My iPad or iPhone won't boot. What Now? (link)

To force restart an iPad or iPhone hold down the Sleep button and Home button simultaneously for several seconds. This causes the device to force boot.

Score: 12.0 - Updated: 6/7/2012 2:32:35 PM - Was this helpful?
Word won't save as a pdf, what can I do? (link)
( Restricted to authenticated ITS users. )
Score: 12.0 - Updated: 9/27/2013 9:16:23 AM - Was this helpful?
Why can't I see a Sakai site that I used to be able to see? (link)

Once you've logged into Sakai, click on the More Sites tab. Classes that might have been listed in the tabs across the top previously might show now only under the More Sites tab.

Score: 10.0 - Updated: 10/7/2013 2:40:06 PM - Was this helpful?
How do I repair Outlook links that won't open in the browser? (link)
( Restricted to authenticated ITS users. )

Applies To: Faculty, Staff

Score: 8.6 - Updated: 7/12/2013 2:02:44 PM - Was this helpful?
Windows Media Player won't play my DVD, Why? (link)

You could possibly be missing a CODEC file that did not come with Windows Media Player. Try using another media player like PowerDVD instead.

Score: 7.5 - Updated: 6/4/2012 2:06:44 PM - Was this helpful?
My Mac won't connect to WLUsec. How do I fix this? (link)

Your are probably having this problem because your Mac is trying to use an old 802.1x setting. To delete these old settings follow these instructions.

  1. Click on your Apple icon, and go to System Preferences.
  2. In system Preferences click on the Network icon.
  3. Choose the AirPort in the left hand window, and click on the Advanced button in the lower right hand side of the Network window.
  4. In the Advanced window click on the 802.1X tab. At this point you will need to delete the existing user profiles. Click on any that exist in the left hand screen and click on the - (minus) sign beneith them.
  5. Click OK, and connect to WLU and rerun the the Cloudpath installer.



Score: 7.5 - Updated: 6/7/2012 2:34:38 PM - Was this helpful?
Why can't I send email messages? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 7.5 - Updated: 7/15/2013 3:49:10 PM - Was this helpful?
Why can't I access Lynda tutorials? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 8/27/2013 2:19:28 PM - Was this helpful?
I dialed the PhoneMail system but it won't accept my extension number. What is wrong? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 6.7 - Updated: 10/1/2010 2:26:17 PM - Was this helpful?
Why can't I access Facebook on the wireless network? (link)

Various restrictions apply to the guest wireless network, including limited speed, and restricted access to some web sites, including Facebook. W&L faculty, staff and students can get the best quality connection by registering for W&L's secure wireless network. To do that, point your browser on your wireless device to http://wireless.wlu.edu and follow the directions.


Score: 6.0 - Updated: 9/3/2010 10:10:02 AM - Was this helpful?
I can’t access my archived e-mail (evault). Is there something I can do? (link)

Browse to this location: \\maltiris2\SoftwareDelivery\Symantec\EVault Plug-in and install EVClient_en.msi


If you still are unable to acces your archieved e-mails, call the Information Desk at x4357 or send an email to help@wlu.edu giving us the details and we will contact you.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 11/22/2011 2:56:48 PM - Was this helpful?
My Outlook (OWA for employee) doesn't look right what can I do? (link)
( Restricted to authenticated ITS users. )
Score: 6.0 - Updated: 1/8/2014 9:26:34 AM - Was this helpful?
My iPhone doesn't seem to hold a charge what can I do? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 6.0 - Updated: 1/31/2014 3:46:45 PM - Was this helpful?
Why won't Box sync work on my Mac running 10.6.8? (link)

Box will not run on Mac 10.6.8. Apple dropped support of Mac 10.6.8 in February 2014, and since it's not being updated with security updates, Box has dropped their support of the operating system. 

Score: 5.0 - Updated: 12/1/2014 9:13:54 AM - Was this helpful?
Why aren't there any words in the tag cloud? (link)

Probably because we flushed the logs. If we flush the logs, the tag cloud words get reset to zero. Pretty cool, eh?

Score: 5.0 - Updated: 8/8/2013 3:01:05 PM - Was this helpful?
My phone doesn't ring. What should I do? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 5.0 - Updated: 10/1/2010 2:01:25 PM - Was this helpful?
Why can't I use the "Edit in Browser" feature in SharePoint 2010? (link)

If Check-Out and Check-In are enforced on a document library, the "Edit in Browser" feature will not be available. You'll have to open the file in Word, or Excel, depending on the type of file, in order to edit it.

Applies To: Faculty, Staff

Score: 5.0 - Updated: 10/28/2012 5:59:56 PM - Was this helpful?
The app I'm using on my [iPhone, iPad, Android] won't let me save to my Box at W&L account. It says the app is disabled. How do I request that it be enabled? (link)

Send an email to help@wlu.edu providing the details--the name of the app and how you'd like to use it in your workflow. We'll review the app to see if it meets security requirements and get back to you.

Score: 4.3 - Updated: 10/27/2014 1:13:17 PM - Was this helpful?
I can't use the Citrix client now I have upgraded to Lion? (link)

Go to > Finder > HD > Library > Applications Support > Citrix

Delete this installation of Citrix

Log back into the Stable and after Citrix client is downloaded close the browser

Install new instance of Citrix client

Reopen browser

Applies To: Students

Score: 4.3 - Updated: 1/25/2012 2:20:31 PM - Was this helpful?
Why can't I log on to a W&L authenticated web application? (link)

Here are some of the most common symptoms and solutions to authentication failure to W&L web applications:

  1. You are repeatedly presented with a login prompt, which never is successful.  You are using a personal computer, or are off campus.    Try entering your user name with the prefix "AD\" .  E.g.   AD\MyAccountName  .  W&L's Active Directory domain is named "AD".  This prefix tells the web server which domain to authenticate against.
  2. The previous step does not work, but in the popup, you see an option similar to "Use Another Account".  Select that option, and use the AD\ prefix.  In this case, your browser is using your computer's name as the authentication domain, and is ignoring the AD\ prefix.
  3. Has your W&L password expired?  Has it been more that one year since you changed it?  You may do so at http://password.wlu.edu.
  4. You are using FireFox version 30.0 on a Mac or Linux workstation.  Release 30 breaks Windows authentication.  See the following for a fix: http://managementtools.wlu.edu/Help/Resources/1/271.pdf
  5. You are using FireFox version 40, and accessing an unauthenticated page with authenticated content embedded in it.  This version of FireFox intentionally disables this if the page and content are in different domains.  You can configure Firefox to allow this, or use a different browser.
  6. You are using Safari, and receiving the error "request body stream exhausted".  This is a bug with Safari authentication.  Use a different browser.
  7. You are on an iOS device, recently updated to version 7.  This update breaks windows authentication for some iOS devices like iPhones or iPads.  Use another device.
  8. You are never presented with a login prompt.  You are using Internet Explorer on a W&L computer, from off campus.  Integrated Windows login is failing because the browser can not communicate with a W&L AD Domain Controller from off campus.  Use another browser or temporarily disable Integrated Windows authentication: https://managementtools.wlu.edu/Help/Default.aspx?col=1&q=unable+log+login

If none of these solutions work, try going to http://MyVI.wlu.edu and opening a web browser from the APPS screen.  Then, you will effectively be using a W&L computer, and on campus.  This will bypass many issues associated with using personally owned computers.

Score: 4.3 - Updated: 9/8/2015 10:29:00 AM - Was this helpful?
I'm in Development office and I can't print on new BizHub? (link)
( Restricted to authenticated ITS users. )
Score: 4.3 - Updated: 8/22/2014 10:52:20 AM - Was this helpful?
How can I attach to WLUsec with Windows 7 if Cloudpath dosen't work? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 3.8 - Updated: 9/2/2011 12:30:42 PM - Was this helpful?
Why can't I delete .jar files that I saved to my home folder (H Drive)? (link)

.jar files are archive files which get marked read-only sometimes when they're created (depending on the program or method used to create them).

Just right-click on the file and remove the Read-only check. Then you should be able to delete them!

Score: 3.8 - Updated: 9/7/2012 4:04:14 PM - Was this helpful?
How do I add MY e-mail address on a BizHub so I don’t have to type it in each time I scan something? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 8/22/2014 10:51:38 AM - Was this helpful?
How do I attach to WLUsec on my Mac if cloudpath doesn't work? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 3.3 - Updated: 9/2/2011 1:11:59 PM - Was this helpful?
Sending to a contact group in Outlook 2010 didn't send to all members. Why? (link)


     • When in the Contact Folder open the distribution list so that you can see the members.
     • Click on Update Now in the tool bar
     • Click Save & Close

To check that all members will be sent to, create a new message and place the distribution list in the To field, then expand the distribution list and check that all names are listed.

Score: 3.0 - Updated: 8/27/2013 1:52:06 PM - Was this helpful?
I added a NON-W&L person to my Sakai site and that person logs in but doesn't see the site. What is the cause? (link)

There are two possible causes:

1. Make sure that you have published the site. (Site Info > Manage Access > Publish Site)

2. Add the participant to the site as a NON-OFFICIAL site participant. In the course site, go to Site Info > Add Participants and add the user's full e-mail address in the SECOND box for NON-OFFICIAL participants.

Applies To: Faculty

Score: 3.0 - Updated: 10/1/2010 3:43:39 PM - Was this helpful?
When off campus, why can't I log into a W&L application web site (like SharePoint) using Internet Explorer? (link)

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.


To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows


To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

Score: 2.1 - Updated: 2/28/2011 11:07:37 AM - Was this helpful?
I don't have the current class groups in my Outlook address book on my Mac what should I do? (link)
( Restricted to authenticated ITS users. )
Score: 2.1 - Updated: 1/28/2013 10:24:37 AM - Was this helpful?
Related Resources
Antivirus Atomic Learning BizHub Box Campus Notices Classrooms Colleague Contacts Creative Cloud Digication Distribution Lists Dream Weaver Email Email Archive Email Clients EOP eportfolio Gnome GPS Ingeniux Internet Explorer iPad Kindle L Drive Lab Macintosh Mail MDID Microsoft Office Office365 Outlook OWA Password phishing Phones Poll Everywhere Poster Printing Projector Pulse RightFax Sakai SCOLA Security SharePoint Software Symantec Sympodium Tegrity VDI WebAdvisor Wireless Zotero