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Will my email address change with Office365 (students)? (link)
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Applies To: Students

Score: 100.0 - Updated: 4/30/2014 11:36:05 AM - Was this helpful?
What does the change to Office365 mean (students)? (link)
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Applies To: Students

Score: 100.0 - Updated: 4/30/2014 11:36:12 AM - Was this helpful?
Why are we changing to Office365 (students)? (link)
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Applies To: Students

Score: 90.0 - Updated: 1/9/2015 9:39:07 AM - Was this helpful?
What should I expect with Office365 (students)? (link)
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Applies To: Students

Score: 90.0 - Updated: 4/30/2014 11:35:32 AM - Was this helpful?
What are the limits of the new Office365 (students)? (link)
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Applies To: Students

Score: 90.0 - Updated: 4/30/2014 11:35:26 AM - Was this helpful?
How will I access my Office365 (students)? (link)
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Applies To: Students

Score: 90.0 - Updated: 4/30/2014 11:35:58 AM - Was this helpful?
Where do I go for Information and support for Office365 (students)? (link)
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Applies To: Students

Score: 85.0 - Updated: 1/9/2015 9:39:51 AM - Was this helpful?
Can you unlock my Office365 account (students)? (link)
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Applies To: Students

Score: 85.0 - Updated: 4/30/2014 11:34:47 AM - Was this helpful?
Will the new Office365 (students) have spam filtering? (link)
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Applies To: Students

Score: 85.0 - Updated: 4/30/2014 11:35:05 AM - Was this helpful?
What are my options to use email from off-campus? (link)
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Score: 80.0 - Updated: 8/17/2015 10:47:12 AM - Was this helpful?
Why can't I send email messages? (link)
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Score: 77.5 - Updated: 7/15/2013 3:49:10 PM - Was this helpful?
What are the Office365 (students)settings to update my iPhone, iPad, and iPod Touch or my Blackberry, WindowsPhone, or Andriod device? (link)
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Applies To: Students

Score: 75.0 - Updated: 9/11/2015 2:37:18 PM - Was this helpful?
What is the maximum number of recipients I can send an email message to at one time? (link)
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Applies To: Faculty, Staff

Score: 74.3 - Updated: 4/29/2014 10:45:06 AM - Was this helpful?
How do I (Student) manager a distribution list I'm the owner of in Office365? (link)
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Applies To: Students

Score: 74.3 - Updated: 9/16/2014 1:46:38 PM - Was this helpful?
How do I forward an e-mail as an attachment using the full Outlook client? (link)
  • In Outlook, open up the message (sent or received).
  • In the Message tab at the top of the open E-mail, click on More and select Forward as Attachment.
  • Enter the person’s E-mail address to forward the E-mail as an attachment and send.
Score: 70.0 - Updated: 7/12/2013 11:13:58 AM - Was this helpful?
What is a Bcc or Blind Carbon Copy used in e-mails? (link)

Bcc is an abbreviation for blind carbon copy. If you add a recipient's name to the Bcc box in an e-mail message, a copy of the message is sent to the recipient, but the recipient's name is not visible to the other recipients of the message.

Score: 70.0 - Updated: 10/1/2010 3:35:16 PM - Was this helpful?
How do I add Bcc or blind carpon copy to my e-mails? (link)

In a new message, on the Message Options tab, in the Fields group, click Show Bcc.

Score: 70.0 - Updated: 10/1/2010 3:35:44 PM - Was this helpful?
What steps should ITS staff take when there is a known phish or spam attack? (link)
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Score: 70.0 - Updated: 10/2/2013 1:45:24 PM - Was this helpful?
How long do I have access to e-mail after leaving the University? (Faculty/Staff) (link)
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Score: 70.0 - Updated: 7/12/2013 2:35:42 PM - Was this helpful?
I want a W&L email address for my club or organization. How do I go about getting one(students)? (link)
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Applies To: Faculty, Staff, Students

Score: 50.0 - Updated: 10/2/2013 2:10:07 PM - Was this helpful?
How do I e-mail the students in my class? (link)
  1. You can use the Course Distribution Lists that are available in the Global Address List (GAL) in Outlook or Entourage. The courses are listed alphabetically by discipline. The format is Chem 106_01 Spring 2009-10.
  2. In Sakai, you can use the Announcements tool to send e-mails. Choose High Priority to send e-mail to all participants of the site.
  3. In Sakai, use the EMail Archive tool. You will have to add the EMail Archive tool in the Site Info > Edit Tools screen.
  4. In Sakai, use the Mailtool too. You will have to add the Mailtool tool in the Site Info > Edit Tools screen. Note: The Mailtool has been deprecated by the Sakai Foundation. The tool is no longer supported and may not be included in future releases.
Score: 45.0 - Updated: 3/24/2010 2:32:35 PM - Was this helpful?
How do I forward my email to a new address? (link)
  1. Log into http:owa.wlu.edu using Internet Explorer you have to use IE on a windows computer to get the full version, not the light version.
  2. Go to "Options" in the upper right hand corner of the window.
  3. Choose "Rules" on the menu on the left.
  4. Choose "New Rule"
  5. Create a rule with the conditions that
  6. Choose "When my name is" --- check "in the TO or CC Box.
  7. Under "Do the following" Choose "Forward Message to people or distribution list"
  8. Then click on the little message in the center of the page that says
  9.  "Apply this rule after the message arrives with ny name in the To or Cc box forward it to People or distribution list"
  10. Click on the people or distribution list link and put the forwarding address in the "To:" section of the message recipients window and click OK.

Applies To: Faculty

Score: 43.3 - Updated: 8/23/2011 8:27:36 AM - Was this helpful?
Can I get an exported list of all contacts at W&L that I can import into my personal address book in another mail client (Thunderbird, Gmail, etc.)? (link)

We do not provide copies of the address list for two primary reasons. 1 - it becomes a nightmare to troubleshoot issues as more and more out-of-date address lists are in use, 2 - if a machine holding these addresses gets infected with a virus that uses or collects addresses then our whole address list would be compromised.

Score: 39.3 - Updated: 6/14/2012 10:12:31 AM - Was this helpful?
How do I (Student) quit Office365 Service when installing Office 2011? (link)
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Applies To: Students

Score: 38.8 - Updated: 10/21/2014 11:49:47 AM - Was this helpful?
How do I access my faculty or staff W&L email, calendar and contacts from my iPhone, iPod Touch or iPad? (link)
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Applies To: Faculty, Staff

Score: 37.7 - Updated: 2/15/2013 1:40:21 PM - Was this helpful?
What is the URL for accessing my e-mail(Faculty/Staff)? (link)
Staff and faculty can go to https://owa.wlu.edu to log into e-mail from a web browser.

Score: 35.0 - Updated: 10/2/2013 11:37:29 AM - Was this helpful?
How do I create a signature for my e-mail using the Outlook 2010 client? (link)
  1. In Outlook, click on File > Options > Mail.
  2. Click on Signatures.
  3. Click the New button.
  4. Type a name for your signature and click on OK.
  5. In Choose Default Signature:
  6. Select e-mail signature.
  7. Select if you want your signature added to New messages.
  8. Select if you want your signature added to Replies/Forwards.
  9. In Edit Signature, you have serveral options:  Type your signature, insert a picture, insert your business card, or add an hyperlink.
  10. Click on OK to return to your Mail.

Applies To: Faculty, Staff

Score: 35.0 - Updated: 7/12/2013 2:36:10 PM - Was this helpful?
How do I recover deleted messages in Outlook? (link)

To recover purged messages from the Deleted Items folder:

  1. Select the Deleted Items folder.
  2. Click on the Folder tab.
  3. Click Recover Deleted Items.
  4. Select messages to recover.
  5. Click on mail icon to recover selected message(s).
  6. Message is restored to Deleted Items folder.

Applies To: Faculty, Staff

Score: 35.0 - Updated: 7/12/2013 2:10:59 PM - Was this helpful?
I'm a student and my mail server of m.outlook.com stopped working, what do I use? (link)

Microsoft has now changed the server to outlook.office365.com for mobile/POP/IMAP.

Applies To: Students

Score: 35.0 - Updated: 6/2/2015 10:14:07 AM - Was this helpful?
How do I access my faculty/staff account using a POP client? (link)
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Applies To: Faculty, Staff

Score: 23.3 - Updated: 10/1/2010 2:31:18 PM - Was this helpful?
How to I recall an email? (link)

1. Open the message in your sent folder that you wish to recall.

2. Click on other actions.

3. Click Recall this message.

Please note that the person to whom the message was sent will get the option to not allow the message to be recalled.

Score: 15.0 - Updated: 7/15/2013 3:47:59 PM - Was this helpful?
Is email secure? (link)

It all depends on what you’re trying to protect against. So, the simplest answer is 'no'! Email is not secure, unless you have taken extra steps to encrypt the message or the attachments (or both). Therefore, do not put confidential information (i.e., SSN, credit card number, etc.) in any email, unless you know it is encrypted. Briefly, access to your email account is secured by your username and password, so make sure you have a strong password. Email can be secured from network “snooping” by accessing it from a web page using Secure Socket Layers (SSL) – indicated by the “S” in HTTPS. If you access your email from your phone, then security depends on that device. These are just some of the variables/examples, and for more information please contact the Information Security Officer.

Score: 15.0 - Updated: 7/15/2013 3:50:44 PM - Was this helpful?
How do I create a personal group in Office365 (students)? (link)
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Applies To: Students

Score: 12.0 - Updated: 1/9/2015 9:41:19 AM - Was this helpful?
How do I create a public group in Office365 (students)? (link)
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Applies To: Students

Score: 12.0 - Updated: 1/9/2015 9:38:44 AM - Was this helpful?
How do I add an address from an address book or a contacts folder in Outlook? (link)
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Applies To: Faculty, Staff

Score: 10.0 - Updated: 2/10/2014 10:23:44 AM - Was this helpful?
Is there a way to view the department in address books? (link)

When searching the Global Address List (GAL), click on the Advanced Find link. This allows you to enter search criteria in one or more fields including Department and Title.  

Note that the search has to match starting with the first word. Searching on "Library" in the Department field does not work because the department name is "University Library".

This advanced find capability is not available for personal contact lists/address books. With these, though, in your Contacts view you can display the Department column and sort by that.

Score: 10.0 - Updated: 6/14/2012 10:21:57 AM - Was this helpful?
How do I change my network password? (link)

Go to password.wlu.edu and follow the instructions. 

Applies To: Faculty, Staff, Students

Score: 10.0 - Updated: 8/8/2013 2:17:10 PM - Was this helpful?
I believe I have been overcharged for printing (Students). What now? (link)

 

Log into print upload screen

On the left click "Recent Print Jobs"
Review your printing
If you see charges that you believe are in error on the far right side under status Click request refund and
 fill in two questions

  • Refund Amount - is it Full or Partial?
  • Reason for Request - you may have printed two copies, a copy might not have printed OR you printed for an organization on campus
    • If you printed for an organization on campus you'll need to provide the name of the organization
    • If you printed for an organization on campus you'll need to provide the 6 digit account number to charge
  • Click Send

Please see the Request Refund document under related resources to the right for photos.

Applies To: Students

Score: 10.0 - Updated: 9/25/2014 10:13:40 AM - Was this helpful?
How do I report spam (students)? (link)

If you use Outlook 2007 or 2010 to read your email, you can use the Outlook Junk E-mail Reporting Tool You can use this tool to report junk e-mail to Microsoft and its affiliates for analysis in order to help improve the effectiveness of their e-mail filtering technologies. http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=18275  

NOTE: In order to find all the information needed by Microsoft services below, you will need to provide Internet headers from the spam messages. You can find the full Internet headers of a message by:

·         Windows: Double clicking the message in your inbox -> File -> Properties -> Copy the text in the “Internet Headers” text field and paste into your message to Microsoft.

·         Mac: Command + Clicking (right clicking) the message in your inbox and click "View Source." Copy all of the text in the Text Edit window and paste into your message to Microsoft.

·         Web Access: Double click to open the message, then select Message Details from the message tool bar.

Report False Positives
You can report false positives through the Spam Quarantine Interface, or by forwarding the message, including the full Internet headers, to:
false_positive@messaging.microsoft.com. Please follow the submission process outlined here: http://technet.microsoft.com/en-us/library/ff715038.aspx.

Report Unfiltered Spam
You can report unfiltered spam by forwarding the message, including the full Internet headers, to:
abuse@messaging.microsoft.com. Please follow the submission process outlined here: http://technet.microsoft.com/en-us/library/ff715038.aspx.

 

Applies To: Students

Score: 10.0 - Updated: 5/15/2012 3:08:57 PM - Was this helpful?
How can I tell if an email is a hoax (security)? (link)

You can search at http://www.snopes.com/  Snope.com or http://www.hoax-slayer.com/ Hoax-Slayer.com. 

W&L will never ask you to click a link in an email to verify/update/confirm/etc your account.

If you are still unsure, please contact the help desk at 458-HELP (4357).

Score: 10.0 - Updated: 7/15/2013 3:53:36 PM - Was this helpful?
How Do I change my Colleague Password? (link)

For now you have two options.

 

In UI 4.3 accessed by go.wlu.edu/Colleague you can sign in with your username and underneath the password click "Change Your Password" link or login and Click Options and "Change Password".

 

Score: 10.0 - Updated: 8/9/2013 10:36:38 AM - Was this helpful?
How do I change the "arrange by" in Outlook? (link)

In Outlook you arrange your incoming mail by changing the View.

Score: 10.0 - Updated: 7/20/2010 9:09:35 AM - Was this helpful?
How do I change my Phonemail password? (link)

To change your password:

  1. Access your PhoneMail box
  2. Press 9 for Mailbox Options
  3. Press 3 to Change Your Password
  4. Enter your new password then press #
  5. Wait for PhoneMail to verify your new password
  6. Hang up or press * 7 6 to log off of the system

Applies To: Faculty, Staff, Students

Score: 10.0 - Updated: 10/4/2010 8:59:51 AM - Was this helpful?
How do I a student access my email? (link)
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Applies To: Students

Score: 10.0 - Updated: 8/17/2015 11:44:06 AM - Was this helpful?
How do I make my contacts folder an Address Book (Outlook 2010)? (link)

To make a personal contacts folder into an address book that is visible when viewing address books, complete the steps below:

  1. In the Navigation Pane, click Contacts.
  2. Under My Contacts, right-click the Contacts folder you want to view in the address book, and then click Properties on the shortcut menu.
  3. Click the Outlook Address Book tab, and make sure that the Show this folder as an e-mail address book check box is selected. If the check box is unavailable, you need to add the Outlook Address Book to your profile (see instructions below).
  4. Click OK.

Now when you open a new message, click the To button, and open the dropdown list of address books, this address book will be listed.

Score: 7.5 - Updated: 7/24/2013 10:57:11 AM - Was this helpful?
How do I add an email address under "Favorite" for Fax/Scan on the BizHub? (link)
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Applies To: Faculty, Staff

Score: 7.5 - Updated: 9/17/2015 1:37:16 PM - Was this helpful?
Students in a course cannot see the Sakai site. (link)

The professor needs to publish the course.

In the course site within Sakai:

  1. In the upper left corner of the screen, click on the (Publish Site) button

You can also publish the site this way:

  1. Go to Site Info
  2. Manage Access
  3. Publish Site
  4. Update
Score: 7.5 - Updated: 10/7/2013 2:59:34 PM - Was this helpful?
How do I email all the members in a Contacts folder? (link)

Applies to Microsoft Outlook 2007 and 2010

1. Open up a new email message

2. Click on the To... button

3. Click on the down arrow in the box underneath "Address Book"

4. Choose the folder with the contacts you'd like to email (if your personal contact folder is not listed see "How do I make my contacts folder an Address Book?")

5. Select the first name in the list, hold down the shift key, select the last name on the list, click on the To: button again.

6. All of the names should now be in the To: field of the email message. Click OK.

7. Compose and send your message.

 

Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/15/2013 3:47:18 PM - Was this helpful?
How can I tell if an email is a phishing scam (security)? (link)

Look at examples of e-mail received by W&L community members, and see if you can tell the difference between legitimate e-mail and "phishing" attempts in this interactive quiz: http://www.wlu.edu/x31191.xml

 

Phishing is the fraudulent use of e-mail to extract confidential information. Often such messages appear to come from legitimate sources such as your bank, or W&L, and ask for information such as account information and passwords. Information Technology Services will never ask you to divulge your W&L password.

 

Beware of any e-mail purporting to be from Information Technology Services asking for your W&L password. Any such e-mail is “phishing”: an attempt to steal personal information. ITS staff will never ask you for your password, via email, phone, or any other means. Remember, your password is your secret.

 

Never respond to e-mails asking for your W&L password or other personal information, such as bank account or social security numbers. Instead, please follow the procedures to report it to our spam filtering vendor, and then delete the email.

 

Please protect yourself:

 

    * If you disclosed your W&L password in response to a phishing email, change your password immediately at http://password.wlu.edu

    * Never disclose your password to anyone.

* Your W&L password should not be used for any service outside the University.

Score: 7.5 - Updated: 7/15/2013 3:55:46 PM - Was this helpful?
How do I change sound settings on the BizHub? (link)
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Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/30/2014 10:07:24 AM - Was this helpful?
What network storage is available to undergraduate students? (link)
  • H: or Home directory  - This is your private space on the server. No one else has access to this space. This directory is backed up regularly by University Computing and is an appropriate place to store all of your work-related files.  Quota: 500 megabytes.
  • L: directory - Course-specific directories for faculty members and students. Each course is provided a folder structure for providing handouts, sharing data, electronic turn-in of assignments, and returning student work with grades and feedback.

Applies To: Students

Score: 7.5 - Updated: 10/1/2010 4:00:26 PM - Was this helpful?
How do I change the screen resolution on my computer? (link)

Windows XP -

  • Right click on your desktop
  • Click Properties
  • Click the Settings tab
  • In the Screen Resolution section, use the slider bar to choose the resolution you want.
  • Click the Apply button

Windows 7 -

  • Right click on your desktop
  • Click on Screen Resolution
  • Use the drop down box beside Resolution, use the slider bar to choose the resolution you want.
  • Click the Apply button

 

Macintosh

  • Click on System Preferences
  • Click Displays (If necessary, click the Display tab)
  • Choose the appropriate resolution from the list
Score: 7.5 - Updated: 10/1/2010 4:04:36 PM - Was this helpful?
How do I change to abbreviated PhoneMail prompts? (link)

When you become more familiar with the PhoneMail system, you may want to select abbreviated prompts.  To change to abbreviated prompts:

      1.     Access your PhoneMail box
2.     Press 9 for Mailbox Options
3.     Press 2 for Prompt Level
4.     Press 2 for Abbreviated Prompts

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 10/4/2010 9:02:04 AM - Was this helpful?
What version of MacOffice is currently available for students? (link)

ITS currently provides Office '11 for Mac on the student download page.  Click here for the student download page.  

Applies To: Students

Score: 7.5 - Updated: 4/7/2011 10:22:10 AM - Was this helpful?
How do students long into Outlook Resources? (link)
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Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/15/2013 3:33:15 PM - Was this helpful?
How do I change my view in one of my Outlook mailboxes? (link)

A user had a view they liked, but the view had been corrupted in their Inbox.  The user went to another folder and clicked on View, then clicked on Apply Current View to Other Mail Folders.

See Related Resources Outlook View for the screen shot.

 

Score: 7.5 - Updated: 7/12/2013 2:55:19 PM - Was this helpful?
How do I change my e-mail preferences for Care.com? (link)

In your e-mail from Care.com there is a statement.

"At Care.com, we do not send unsolicited emails. If you no longer want to receive these emails, please modify your group communication preferences."

Log in and adjust your preferences.

Applies To: Faculty, Staff

Score: 7.5 - Updated: 4/30/2012 1:38:06 PM - Was this helpful?
How do I add an address to the WhiteList in Outlook? (link)
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Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/29/2014 11:30:04 AM - Was this helpful?
What is the address to access Box at W&L? (link)

You have two options:

http://box.wlu.edu

http://wlu.box.com

 

Score: 7.5 - Updated: 11/21/2014 8:06:03 AM - Was this helpful?
I'm an alum and have a NDR error with my email what should I do? (link)
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Score: 7.5 - Updated: 10/20/2014 1:29:51 PM - Was this helpful?
How do I use Sakai discussion forum to have students post papers and three students leave comments? (link)

Add the discussion forum tool to the site.

Allow new threads and allow attachments.

Have the students create a thread, post their assignments as attachments and then have three other students post replies to those threads. If a student goes in and sees that a particular paper already has three replies, then she or he needs to look at another paper. I don’t think there’s a way you can enforce this automatically, you just have to tell the students to pay attention.

 

If you look at the times submitted for the replies, you’ll be able to see who did the first three replies.

 

Applies To: Faculty, Staff

Score: 6.7 - Updated: 1/2/2012 1:12:41 PM - Was this helpful?
How do I add a new contact not in contacts folder or address book in Outlook? (link)
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Applies To: Faculty, Staff

Score: 6.7 - Updated: 2/10/2014 10:25:38 AM - Was this helpful?
How do I create a Contact Group with new names in the Address Book in Outlook? (link)
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Applies To: Faculty, Staff

Score: 6.0 - Updated: 11/13/2014 11:43:33 AM - Was this helpful?
How do I add an email address on the top "Favorite" screen for Fax/Scan on the BizHub? (link)
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Score: 6.0 - Updated: 8/22/2014 11:01:36 AM - Was this helpful?
How do I check/change my privacy setting on Facebook. (link)

Updated 01/26/2011

 

• Visit Facebook.com, log in to your profile and click 'Account' in the top-right corner. From there, choose 'Privacy Settings.'

• From the 'Privacy Settings' page, click on 'View Settings' to see who can search for you, send messages to your account, see your education and work settings and more. Change all of these drop-down menus to 'Friends Only.'

• Return to the 'Privacy Settings' page and choose 'Customize Settings' near the bottom of the page. This new page will load a number of different privacy options, but you'll want to click through each one and change the setting to 'Only Me' so that nobody else can see your Facebook activity.

• Stay on the 'Customize Settings' page and scroll down to 'Things Others Share.' Here, you'll want to edit and disable settings so that your friends are unable to write on your wall, comment on posts and check you in to places.

• Return to the 'Privacy Settings' page and, under 'Apps and Websites' in the bottom-left corner, select 'Edit Your Settings.' This page shows all of the third-party websites and applications that you have given access to some of your Facebook information. If you see anything on this list that you want to remove, just click to remove it from the list.

• Stay on the 'Apps and Websites' page, scroll down to 'Instant Personalization' and select 'Edit Settings.' Uncheck the box at the bottom of this page to block other websites from accessing your Facebook interests. Select 'Confirm' when a pop-up asks you if you're sure you want to disable this option.

• Return to the 'Apps and Websites' page, scroll down to 'Public Search' and select 'Edit Settings.' To keep search engines from finding your Facebook profile, uncheck the box on this new screen.

 

Score: 6.0 - Updated: 1/26/2011 9:17:39 AM - Was this helpful?
In Outlook, how do I increase the font size of a new email message? (link)

1.    In Outlook, on the File menu, click Options.

2.     On the Mail tab, click Stationery and Fonts (4th option from the top).

3.     On the Personal Stationery tab, under New mail messages, click Font

4.     On the Font tab, under Font, click the font you want to use for all new messages.

5.     If you want, select a font style and size.

6.     Click OK on the Fonts, the Signatures and Stationery, and the Options dialog boxes.

7.     When you create a new message, the new settings should take effect.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 7/15/2013 4:18:41 PM - Was this helpful?
What is the temporary phonemail (starting) password for students? (link)
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Score: 6.0 - Updated: 8/30/2010 2:54:51 PM - Was this helpful?
How do I change my admin user account password? (link)
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Score: 6.0 - Updated: 8/8/2013 3:09:03 PM - Was this helpful?
Where can I have access to Creative Cloud? (Students) (link)
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Applies To: Students

Score: 6.0 - Updated: 8/14/2015 9:25:15 AM - Was this helpful?
How do you change the background color of a slide in PowerPoint 2007? (link)

In PowerPoint 2007, right-click on the background area of the slide, choose Format Background, click on the icon with the paint bucket and pick a delightful color.

Score: 5.0 - Updated: 6/4/2012 12:52:34 PM - Was this helpful?
Do I (students) need Symantec AntiVirus for MAC? (link)

No, not at this time.  We currently do not recommend Symantec for a MAC.  Please check back soon for updated information.

Score: 5.0 - Updated: 8/11/2010 4:14:55 PM - Was this helpful?
How do I revoke or change other people's access to my contacts folders? (link)

In Microsoft

At any time, you can change or revoke someone's access permissions to your contacts folders.
1. In Contacts, in the Navigation Pane, right-click the contacts folder for which you want to change permissions.
NOTE If you are using the Navigation Pane in Minimized view, in Contacts, click Navigation Pane, and then right-click the contacts folder for which you want to change access permissions.
2. Click Change Sharing Permissions.
3. Do one of the following:
• Revoke or change access permissions for everyone
1. On the Permissions tab, in the Name box, click Default.
2. Under Permissions, in the Permission Level list, click None to revoke permissions or any of the other options to change permissions.
View descriptions of permission levels
WITH THIS PERMISSION LEVEL (OR ROLE) YOU CAN
Owner Create, read, modify, and delete all items and files, and create subfolders. As the folder owner, you can change the permission levels that other people have for the folder. (Does not apply to delegates.)
Publishing Editor Create, read, modify, and delete all items and files, and create subfolders. (Does not apply to delegates.)
Editor Create, read, modify, and delete all items and files.
Publishing Author Create and read items and files, create subfolders, and modify and delete items and files that you create. (Does not apply to delegates.)
Author Create and read items and files, and modify and delete items and files that you create.
Contributor Create items and files only. The contents of the folder do not appear. (Does not apply to delegates.)
Reviewer Read items and files only.
Custom Perform activities defined by the folder owner. (Does not apply to delegates.)
None You have no permission. You cannot open the folder.
• Revoke or change access permissions for one person
1. On the Permissions tab, in the Name box, click the name of the person whose access permissions you want to change.
2. Under Permissions, in the Permission Level list, click None to revoke permissions or any of the other options to change permissions.
View descriptions of permission levels
WITH THIS PERMISSION LEVEL (OR ROLE) YOU CAN
Owner Create, read, modify, and delete all items and files, and create subfolders. As the folder owner, you can change the permission levels that other people have for the folder. (Does not apply to delegates.)
Publishing Editor Create, read, modify, and delete all items and files, and create subfolders. (Does not apply to delegates.)
Editor Create, read, modify, and delete all items and files.
Publishing Author Create and read items and files, create subfolders, and modify and delete items and files that you create. (Does not apply to delegates.)
Author Create and read items and files, and modify and delete items and files that you create.
Contributor Create items and files only. The contents of the folder do not appear. (Does not apply to delegates.)
Reviewer Read items and files only.
Custom Perform activities defined by the folder owner. (Does not apply to delegates.)
None You have no permission. You cannot open the folder.
3. Repeat step 2 for each person whose access permissions you want to modify.

 

Applies To: Staff

Score: 5.0 - Updated: 5/5/2010 3:12:41 PM - Was this helpful?
How do I set up my Motorola phone for email? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 5/28/2015 3:45:17 PM - Was this helpful?
I’m getting bounce backs on a previously good e-mail address, what should I do? (link)

Sometimes you will get a bounce back from an e-mail address that you have used before. Please forward as an attachment the bounce back to mtrimmer@wlu.edu.  If it is determined that there is an invalid address that has gotten into your auto-complete address list you will need to remove the invalid address and manually enter correct address.

 

To remove the bad address you will need to remove the Name@address.com entry in you auto-complete list (the list of address that come up when you start typing in the To field). To remove the entry start typing “N” in the To field of a new message, use the arrow keys to move up and down the list until Name@address.com is highlighted, and press the Delete key.

 

After this you can manually type the address once and it will then again be in you auto-complete list, this time with the correct address.

Applies To: Faculty, Staff

Score: 5.0 - Updated: 1/7/2011 10:51:35 AM - Was this helpful?
How do I create or update a job ticket in WebHelpDesk via email? (link)

Technology work request tickets can be created simply by emailing your request to helpdesk@wlu.edu from a W&L email address. Your request will automatically be turned into a request ticket, and you will be sent a ticket confirmation.

You can reply to that email to update the job with further details, or simply send a new email to helpdesk@wlu.edu with the subject line Ticket your ticket number . (E.g. Ticket 12345) and your update in the body of the email.

Applies To: Faculty, Staff, Students

Score: 5.0 - Updated: 7/15/2013 3:30:11 PM - Was this helpful?
How are print charges assessed for law students? (link)
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Applies To: Students

Score: 5.0 - Updated: 4/25/2013 4:02:06 PM - Was this helpful?
How do I change my ringtone on my NEC phone? (link)
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Score: 5.0 - Updated: 3/10/2014 11:03:58 AM - Was this helpful?
How do I find the folder I moved in error in my email when I can still see one of the messages? (link)

If you can find a message in the folder 

Open the message and then hit Control-Shift-F to bring up Advanced Find

At the top right is a ‘Browse’ button

Click browse and it will show you the hierarchical location of the folder your current message resides in

Note the location

Close your search

Go to the folder and drag your lost folder back up to your name@wlu.edu folder

Applies To: Faculty, Staff

Score: 5.0 - Updated: 3/18/2014 10:43:25 AM - Was this helpful?
Can an Outlook mail merged email from Word be sent on behalf of someone else? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 8/26/2014 11:10:31 AM - Was this helpful?
How can I restore an archived email in Outlook if I am a Delegate to their mailbox? (link)
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Score: 5.0 - Updated: 4/15/2015 3:27:11 PM - Was this helpful?
How do I save to Box from my Mac? (Students) (link)
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Applies To: Students

Score: 5.0 - Updated: 8/14/2015 9:25:24 AM - Was this helpful?
I don't have the current class groups in my Outlook address book on my Mac what should I do? (link)
( Restricted to authenticated ITS users. )
Score: 4.3 - Updated: 1/28/2013 10:24:37 AM - Was this helpful?
Is there an LDAP server that an email client like Thunderbird can connect to for addresses? (link)
Unfortunately no, there is no LDAP server for address lookup. We have chosen not to expose our GAL or directory to LDAP searches.
Score: 4.3 - Updated: 7/15/2013 3:48:37 PM - Was this helpful?
How do I organize, rearrange, or change the order of my slides in PowerPoint 2007? (link)

1.   In a PowerPoint presentation, click View (at the top of your screen in the middle) and then click the Slide Sorter button (at the top left of your screen).

2.   Under the View tab click Zoom to open the Zoom dialog box and then select an amount to zoom to, 100% is the highest.

3.   Click a slide thumbnail and drag it to a location between two slides.  When you move the slide between two slides or to the far right or far left of a slide on a row, you’ll see a vertical line.  Once you release the mouse button, the slide will simply drop into the location of the vertical line.

4.   Click Normal view (top left of your screen) to return to the normal slide view.

 

Score: 4.3 - Updated: 6/4/2012 12:50:12 PM - Was this helpful?
How do I add W&L staff, faculty or students to a SharePoint site? (link)
  1. One of the site owners needs to log into the SharePoint site (Members and Visitors cannot do this.)
  2. Site Actions > Site Permissions
  3. Select the name of the group to which you want to add the person.
  4. Click New in the light gray bar above the list of current group members.
  5. Type in or browse the address book for the username.
  6. By default, the box is checked for the added person to receive an email with a link to the site. You can also add a personal message if you'd like.
  7. Click OK.

 

Score: 4.3 - Updated: 7/29/2013 9:33:51 AM - Was this helpful?
How do I save to Box on a Mac while in the myVi? (Students) (link)
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Applies To: Students

Score: 4.3 - Updated: 8/14/2015 9:30:39 AM - Was this helpful?
How do I set up my Faculty or Staff email account on my Android device? (link)

These instructions provide a general map for configuring your account. If your Android menues offer you different choices than those decribed below try to pick the closest match.

  1. Go to Settings
  2. Choose "Accounts & Sync"
  3. Remove any non-functioning accounts
  4. Choose "Add Account"
  5. Choose "Exchange and Active Sync"
  6. Choose "Manual Setup"
  7. Enter your email address
  8. Enter "owa.wlu.edu" as your Server address
  9. Enter "ad" as your Domain
  10. Enter your username as "ad.wlu.edu\username" and password
  11. Check the  "This server requires an encrypted SSL connection." Box.
  12. Choose "Next"
  13. Select the items you wish to sync. 
  14. Choose "Finish Setup"
  15. At this point you will be asked to accept the security policy and set a PIN if you do not have one.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 7/15/2013 3:25:43 PM - Was this helpful?
What is the web address for the EOP spam filter quarantine? (link)

http://spam.wlu.edu

Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:55:31 AM - Was this helpful?
How often will I receive the EOP Spam Quarantine Notification Email message? (link)

The EOP Spam Quarantine Notification email message will come every three days, provided you have received new spam. (Chances are....)

If you want to check for false positives* in your spam quarantine more often than that, you will need to go to http://spam.wlu.edu and log into the EOP spam filter quarantine.

* that is, e-mail you wanted to receive that "got stuck in spam catcher"

Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:56:13 AM - Was this helpful?
I (student) clicked on a link in an email and responded to the phishing attempt, what should I do? (link)
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Applies To: Students

Score: 4.3 - Updated: 6/11/2014 11:16:40 AM - Was this helpful?
Can I change my phone to ring only 1 or 2 times and then go to PhoneMail? (link)
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Applies To: Faculty, Staff, Students

Score: 3.8 - Updated: 10/1/2010 2:28:47 PM - Was this helpful?
What do I do if Outlook no longer suggests (autocomplete) names when I type in an address field? (link)

Background:

AutoComplete is a feature which displays suggestions for names and email addresses as you begin to type them. These suggestions are possible matches from a list of names and email addresses that you have typed before, known as the AutoComplete name list. The AutoCompletes name list saved as a file on the local machine. 

 

Possible solutions:

  1. Are you using your primary machine?  AutoComplete Lists are saved per machine (locally).  If you are not on your primary machine you will have a different list.
  2. Was your machine rebuilt recently?  If so your AutoComplete file may not have been copied over to the new build. In this case you will need to start building a new list.
  3. Is AutoComplete turned off? To turn AutoComplete on:
    • go to the File menu
    • click Options
    • select the Mail tab
    • scroll down to 'Send messages' section
    • check the "Use Auto-Complete to suggest names when typing in the To, Cc, and Bcc lines" check box
  4. Very rarely a AutoComplete list file gets corrupted and all suggestions disappear. If your new entries are being saved then continue to build your new list with use. If the list remains blank contact the W&L InfoDesk. 

Applies To: Faculty, Staff

Score: 3.8 - Updated: 7/15/2013 4:24:08 PM - Was this helpful?
How do I clear out an invalid (bad) e-mail address from my auto-complete? (link)
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Applies To: Faculty, Staff

Score: 3.8 - Updated: 7/6/2011 11:20:45 AM - Was this helpful?
How do prospective students access the Generals' HQ Applicant Portal? (link)

Prospective students access using their personal e-mail address.  The one they used when they applied.  Prospective students create an account (GHQ Applicant Portal "Account Creation" page) and are then sent a 5 digit pin in an email, incuding a link back to the portal where they create a password.

Score: 3.8 - Updated: 4/27/2011 10:25:17 AM - Was this helpful?
Pictures are displaying as boxes in incoming mail in Outlook. What settings can I change? (link)

This is from an on-line forum...

Outlook does not download any pictures by default for HTML emails. Now this is nothing new, but what is different is that Outlook 2010 has added another layer of security around the pictures. In 2010 to enable images for HTML:

  1. Click on the new "File" tab
  2. Click on "Options"
  3. Click on "Trust Center"
  4. Clicn on "Trust Center Settings"
  5. Uncheck the "Don't download pictures automatically in HTML e-mail messages or RSS items" check box
  6. Click the OK button
  7. Exit Outlook 2010
  8. Close all your applications and save your work.
  9. Restart the computer.

Applies To: Faculty, Staff

Score: 3.8 - Updated: 7/12/2013 12:06:38 PM - Was this helpful?
What are the IMAP settings (for the phone) for faculty and staff email accounts? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 7/29/2013 9:16:35 AM - Was this helpful?
Where can students and employees download Office and antivirus software for their personal computers? (link)

Students can download Office products and antivirus from the Student Software Download page.

Employees can download Office products and antivirus from the Employee Software Downloads page

 

Score: 3.3 - Updated: 9/30/2014 2:20:37 PM - Was this helpful?
How do I add MY e-mail address on a BizHub so I don’t have to type it in each time I scan something? (link)
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Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 8/22/2014 10:51:38 AM - Was this helpful?
How do I save a file from email to the iPad dropbox (using the Dropbox app and the iAnnotate app?) (link)

How to Save a File from Email to the Dropbox with iAnnotate

1. On your PC or Macintosh desktop computer, download the Dropbox program from www.dropbox.com

a. As part of the installation process, Dropbox will create a file in your "My Documents" folder. Anything that you save to that folder will viewable from your iPad.

2. Create a Dropbox account for yourself; remember the password because you'll have to enter it every time you access the account from your iPad. It can be the same or different from your University password.

a. You should now have a Dropbox account with 2 GB of free storage.

b. Drag a file into that folder for testing purposes.

3. Download the Dropbox application on your iPad.

a. Log into the dropbox once it's installed.

b. You should see the file you dragged to the Dropbox.

4. You can upload any photos or video files from your iPad to your Dropbox, but not any documents or PDFs. This is where iAnnotate comes in...it communicates between your email and your dropbox, being the 3rd party.

5. Download the iAnnotate application on your iPad.

6. You should now be able to send a PDF from email to iAnnotate, and from iAnnotate to the Dropbox, all from the iPad.

Score: 3.3 - Updated: 9/1/2010 2:16:11 PM - Was this helpful?
How do I obtain a copy of my transcript (Registrar's) for both current students and alumni? (link)

Transcripts are requested through the Registrar's Office. Information can be found on this page: http://www.wlu.edu/x33519.xml

If you are a graduate you don't have access to WebAdvisor anymore. Go to the Registrar's Office page (link above) and Click the Transcript Request Form under the Alumni Header. Print and mail or fax in the request. As alum you will receive an official transcript.  To make it unofficial you need to make a photocopy of the hard copy. 

Score: 3.3 - Updated: 10/15/2012 10:58:16 AM - Was this helpful?
How do I create a Contact Group by copying names from an email message in Outlook? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 2/10/2014 10:35:32 AM - Was this helpful?
How do I check or change my voicemail on my NEC phone when I am away from my office? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 6/16/2014 11:29:45 AM - Was this helpful?
How can I add addresses to my personal contacts list from the Global Address List (GAL)? (link)

1. Open the Global Address List (GAL) by clicking the address book button(looks like a little open book)

2. Search the GAL for the user

3. Highlight the user> right click> click 'Add to Contacts'>

4. At this point you can either click 'Save & Close' and then manually move the contact from your default Contacts address book to your custom book OR you can select the Microsoft icon (top left) select 'Move'>'Copy to Folder'>select your custom address book folder>click OK>close the contact window without saving.

Score: 3.0 - Updated: 9/24/2010 1:43:15 PM - Was this helpful?
What is the IP address of the LifeSize video conferencing unit available in Leyburn Library? (link)

The IP address of this device will vary based on the location where it is being used. If you need to know the IP address before the time of your conference, the unit will need to be connected to the network in your location prior to the time of your event. An IP address will be automatically assigned and displayed on the screen. You will then need to leave the device hooked to the network to retain that address.

Score: 3.0 - Updated: 10/20/2010 11:19:08 AM - Was this helpful?
If I lost my smart phone not a Blackberry what do I need to do to stop email going to the device? (link)

If you have a Mobile device connected to W&L email (Outlook)  and it has been lost or stolen  you will need to do the following ASAP:

 

 

  1. Login to Outlook Web Access (owa.wlu.edu for faculty/staff or mail.wlu.edu for students)
  2. Put in your user name and password
  3. Go to Options (this is located in the upper right)
  4. On the left of page click on Mobile Devices
  5. Select the device that you have lost
  6. You may choose to wipe the device to remove all of the emails from it remotely
  7. Delete the device from the list
  8. Click Save

 

Applies To: Faculty, Staff, Students

Score: 2.5 - Updated: 8/27/2013 1:23:56 PM - Was this helpful?
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Antivirus Atomic Learning BizHub Box Campus Notices Classrooms Colleague Contacts Creative Cloud Digication Distribution Lists Dream Weaver Email Email Archive Email Clients EOP eportfolio Gnome GPS Ingeniux Internet Explorer iPad Kindle L Drive Lab Macintosh Mail MDID Microsoft Office Office365 Outlook OWA Password phishing Phones Poll Everywhere Poster Printing Projector Pulse RightFax Sakai SCOLA Security SharePoint Software Symantec Sympodium Tegrity VDI WebAdvisor Wireless Zotero