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Word won't save as a pdf, what can I do? (link)
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Score: 100.0 - Updated: 9/27/2013 9:16:23 AM - Was this helpful?
How do I convert (open) a Word Perfect (.wpd) to Word? (link)

Save the Word Perfect or .wpd document and save to your desktop.

Open Word.

Open the document with the .wpd extension located on your desktop.

The converter will run and you Save document as a Word document.

There maybe formatting that needs to be updated. 

Score: 80.0 - Updated: 7/26/2010 9:34:08 AM - Was this helpful?
How do I center a label in Word? (link)

Open up your label form.
On the Home Ribbon under Paragraph click Center.
Ctrl A to select all the cells.
In the top left cell right click in the blue.
Click Center.
Save this as a template named label number form - for example 5660form.doc.

Score: 80.0 - Updated: 10/4/2013 10:55:07 AM - Was this helpful?
How do I fix MS Word 2007 crashes? (link)
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Score: 77.5 - Updated: 9/21/2010 2:15:15 PM - Was this helpful?
How do I convert an inDesign file to a pdf? (link)

A user followed the steps here and was able to convert and send document as pdf.

Score: 77.5 - Updated: 6/17/2011 10:32:32 AM - Was this helpful?
My envelopes in Word are double spaced what do I do? (link)

View the screen shot that shows how to go to  HOME > Change Styles > Select Word 2003, then single spacing is restored, even for envelopes, within the Mailings feature.



Score: 77.5 - Updated: 6/30/2011 2:07:36 PM - Was this helpful?
How do I create and print an envelope in Word 2007? (link)

To Create an envelope:

From the Ribbon, select the Mailings tab.
In the Create section, select the Envelopes button.
Under the Envelopes tab, enter the information for the Delivery address.
Enter the information for the Return adress if necessary.
Click Print to print your envelope.

Print will send your envelope to your default printer.
If you have a laser jet the bypass tray will have a diagram of how to place your envelope.
If you have a BizHub the envelope is loaded in the bypass tray with the side to be printed on facing down and the top towards you.

Applies To: Faculty, Staff

Score: 75.0 - Updated: 9/17/2014 5:46:40 PM - Was this helpful?
Can I print both Portrait and Landscape in the same Word document? (link)

Yes you can print both in the same document.

Under the Page Layout Ribbon you have the Orientation and Breaks options.

When you get to where you want the next Orientation you click on Breaks and Select Next Page and then change the Orientation.

You can do this throughout the document.


Score: 75.0 - Updated: 4/13/2011 4:40:55 PM - Was this helpful?
I copied data from Excel into Word and it wants to update the link, what do I do? (link)

First select the entire document by clicking Control A.

Then click Control/Shift/F9 and it will remove all links.

Save the document.

Score: 75.0 - Updated: 8/3/2012 12:50:57 PM - Was this helpful?
How do I convert footnotes to endnotes in Word 2011 on a Mac? (link)
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Score: 73.8 - Updated: 2/26/2013 10:08:05 AM - Was this helpful?
How do I convert a document saved in Apple Pages to a Microsoft Word document? (link)

In Pages, Click File, Export, and choose Word for the file format.

NOTE:  Students must export to Word format in order for many of their professors to be able to open their documents.

Score: 73.3 - Updated: 9/20/2010 2:16:19 PM - Was this helpful?
How do I do a mail merge? (link)

Mail merges can be done in Word.  If you need assistance please contact the Information Desk at X 4357 or enter a ticket in WebHelpDesk.  See Related Resources if using Word 2010.

Score: 70.0 - Updated: 11/12/2012 11:40:36 AM - Was this helpful?
How do I activate my Adobe PDF Toolbar in Word 2010? (link)

Office 2010 applications
    Click the File tab, and then click Option.
    Click Add-Ins on the left side of the dialog box.
    Do one of the following:
        If PDFMOutlook or Acrobat PDFMaker Office COM Add-in is not listed, choose COM Add-Ins from the Manage pop-up menu and click Go.
        If PDFMOutlook or Acrobat PDFMaker Office COM Add-in is listed under Disabled Application Add-ins, select Disabled Items from the Manage pop-up menu and click Go.

    Select PDFMOutlook or Acrobat PDFMaker Office COM Add-in and click OK.
    Restart the Office application.

Score: 56.7 - Updated: 1/27/2015 10:20:20 AM - Was this helpful?
How to I create a PDF from a Word Document? (link)

1. Open the Word Document.

2. Click on File in the upper Left hand corner.

3. Click on Save As

4. Choose PDF from the Save as type drop down.

5. Name the file and click save.

The PDF will be created in the same folder as the original word document.

Score: 50.0 - Updated: 10/4/2013 10:51:13 AM - Was this helpful?
How do I keep my table formatting in Word when transferring it to Excel? (link)

1) In Word, Do a Find->Replace to change all the line breaks to $$$$

  • Find: ^p
  • Replace with: $$$$
  • Click ‘Replace All’

2) Select your table and copy it to Excel

3) In Excel, do a Find-Replace to change all the $$$$ back to line breaks

  • Find: $$$$
  • Replace with: (control-j)
  • Click ‘Replace All’


Score: 41.0 - Updated: 4/9/2012 2:44:31 PM - Was this helpful?
Excel formatting of phone/social security columns does not merge to Word - is there a fix? (link)

Word 2007 and Word 2010

  1. Start Word, and then open a new blank document.
  2. Go to Word Options
    • In Word 2007, click the Office Button, and then click Word Options.
    • In Word 2010, click File, and then click Options.
  3. On the Advanced tab, go to the General section.
  4. Click to select the Confirm file format conversion on open check box, and then click OK.
  5. On the Mailings tab, click Start Mail Merge, and then select Step By Step Mail Merge Wizard.
  6. In the Mail Merge task pane, select the type of document that you want to work on, and then click Next.
  7. Under Select starting document, select the starting document that you want to use, and then click Next.
  8. Under Select recipients, click Use an existing list, and then click Browse.
  9. In the Select Data Source dialog box, locate the folder that contains the Excel workbook that you want to use as your data source, select the workbook, and then click Open.
  10. In the Confirm Data Source dialog box, click to select the Show all check box. Click MS Excel Worksheets via DDE (*.xls), and then click OK.
  11. In the Microsoft Excel dialog box, under Named or cell range, select the cell range or worksheet that contains the data that you want to use, and then click OK.
    NOTE: Your data now appears in the Mail Merge Recipients dialog box with the same formatting that appears in the Excel worksheet.
Score: 37.7 - Updated: 7/28/2011 3:12:21 PM - Was this helpful?
How to I combine mutliple PDFs into one file? (link)

1. Open Adobe Acrobat Professional (White Icon with a Red A)

2. Click on the "Create PDF" Button

3. Choose "Create from Multiple Files"

4. In the Add Files Section, Click on Browse and browse to the files you want to add.

5. When you are done adding files, you may arrange the files in the order you choose.

6. When you are done, Click Ok. 

7. The PDF will combine all the files, click on Save to safe your file.

Score: 35.0 - Updated: 9/24/2010 2:03:31 PM - Was this helpful?
How do I save a Prezi as a pdf? (link)
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Score: 20.0 - Updated: 1/29/2014 11:36:21 AM - Was this helpful?
My iPad or iPhone won't boot. What Now? (link)

To force restart an iPad or iPhone hold down the Sleep button and Home button simultaneously for several seconds. This causes the device to force boot.

Score: 12.0 - Updated: 6/7/2012 2:32:35 PM - Was this helpful?
Why won't BART recognise a SATA disk? (link)

1. Go to BIOS setting, On Board Devices, and turn off "Flash Cache Module".
2. Go to On Board Devices and change SATA Operation from "AHCI" to "ATA"
3. Save and exit BIOS
4. Use your BartPE to access the "Vista HDD" now, you will be able to see a C: Drive, back up all files.
5. If clean Install Vista from CD, change everything back in the BIOS.
 (Is it possible to do a ghost? Haven't tried yet since I couldn't find a working vista image)

Score: 10.0 - Updated: 3/8/2010 3:17:55 PM - Was this helpful?
How do I save my "Pages" document to "Word" to turn in my work? (link)

Students: If you are using Apple's "Pages" to create your documents,

you need to save as a Word document before you turn in your work.

Here's how:


1. In Pages, go to File > Save as

2. Click the down arrow by the Save As box.

3. Check the box, "Save Copy as: Word Document"


You can also go to: http://www.wlu.edu/x49936.xml and download

Office 2008 for the Macintosh. (W&L has a site license for Microsoft

Office for all university computers and for all student computers so

that everyone has access to a common software set.)

Applies To: Students

Score: 10.0 - Updated: 9/21/2010 10:26:10 AM - Was this helpful?
Why can't I see a Sakai site that I used to be able to see? (link)

Once you've logged into Sakai, click on the More Sites tab. Classes that might have been listed in the tabs across the top previously might show now only under the More Sites tab.

Score: 10.0 - Updated: 10/7/2013 2:40:06 PM - Was this helpful?
How do I compress a PDF (Adobe)? (link)

1. Open the File in Adobe Acrobat Professional (American Paint).

2. Go to Document and then Reduce File Size.

3. When asked about compatibilty, leave it compatiable with only the most recent version.

4. Give it a file name and save.

Score: 10.0 - Updated: 6/14/2012 10:05:19 AM - Was this helpful?
How do I repair Outlook links that won't open in the browser? (link)
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Applies To: Faculty, Staff

Score: 8.6 - Updated: 7/12/2013 2:02:44 PM - Was this helpful?
Windows Media Player won't play my DVD, Why? (link)

You could possibly be missing a CODEC file that did not come with Windows Media Player. Try using another media player like PowerDVD instead.

Score: 7.5 - Updated: 6/4/2012 2:06:44 PM - Was this helpful?
My Mac won't connect to WLUsec. How do I fix this? (link)

Your are probably having this problem because your Mac is trying to use an old 802.1x setting. To delete these old settings follow these instructions.

  1. Click on your Apple icon, and go to System Preferences.
  2. In system Preferences click on the Network icon.
  3. Choose the AirPort in the left hand window, and click on the Advanced button in the lower right hand side of the Network window.
  4. In the Advanced window click on the 802.1X tab. At this point you will need to delete the existing user profiles. Click on any that exist in the left hand screen and click on the - (minus) sign beneith them.
  5. Click OK, and connect to WLU and rerun the the Cloudpath installer.



Score: 7.5 - Updated: 6/7/2012 2:34:38 PM - Was this helpful?
Why can't I send email messages? (link)
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Score: 7.5 - Updated: 7/15/2013 3:49:10 PM - Was this helpful?
How do I read a pdf on the Kindle DX? (link)

Built-in PDF Reader for Kindle DX

Your Kindle DX can display PDF documents without losing the formatting of the original file. Send PDF documents directly to your Kindle (via your @Kindle address) or drag and drop PDF files from your computer to your Kindle (when connected via USB). You can also magnify PDFs by viewing them in landscape mode.

Some features are not currently supported, including annotations, Text-to-Speech, and zooming and panning.

Option to Convert PDF Files to Kindle Format

If you prefer to have your personal PDF documents converted to the Kindle format so you can take advantage of Kindle functionality such as variable font size, annotation, Text-to-Speech, etc., type "Convert" in the subject of the e-mail when you submit your personal document to your @kindle.com address.

Image-heavy PDF files are presented in landscape orientation and don't work with devices that have auto-rotation, so those will be delivered in the Kindle format.

Score: 7.5 - Updated: 5/19/2010 9:52:04 AM - Was this helpful?
Can I do anything else after I delete or save a phonemail message? (link)
  • Press 1 to record and send an answer to the message sender OR
  • Press 70 to call the person who sent you the message OR
  • Press 9 to forward the message to another extension OR
  • Press # to continue to the next message

Applies To: Faculty, Staff

Score: 7.5 - Updated: 9/29/2010 9:11:57 AM - Was this helpful?
Why can't I access Lynda tutorials? (link)
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Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 8/27/2013 2:19:28 PM - Was this helpful?
I dialed the PhoneMail system but it won't accept my extension number. What is wrong? (link)
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Applies To: Faculty, Staff, Students

Score: 6.7 - Updated: 10/1/2010 2:26:17 PM - Was this helpful?
The app I'm using on my [iPhone, iPad, Android] won't let me save to my Box at W&L account. It says the app is disabled. How do I request that it be enabled? (link)

Send an email to help@wlu.edu providing the details--the name of the app and how you'd like to use it in your workflow. We'll review the app to see if it meets security requirements and get back to you.

Score: 6.4 - Updated: 10/27/2014 1:13:17 PM - Was this helpful?
How do I save my PowerPoint 2007 presentation to a CD? (link)

Here's a link to a great little 1 minute vidoe from Brainstorm Inc. that explains it all.

Microsoft video on saving presentations in PowerPoint 2007




Score: 6.0 - Updated: 6/4/2012 12:52:02 PM - Was this helpful?
Why can't I access Facebook on the wireless network? (link)

Various restrictions apply to the guest wireless network, including limited speed, and restricted access to some web sites, including Facebook. W&L faculty, staff and students can get the best quality connection by registering for W&L's secure wireless network. To do that, point your browser on your wireless device to http://wireless.wlu.edu and follow the directions.


Score: 6.0 - Updated: 9/3/2010 10:10:02 AM - Was this helpful?
I can’t access my archived e-mail (evault). Is there something I can do? (link)

Browse to this location: \\maltiris2\SoftwareDelivery\Symantec\EVault Plug-in and install EVClient_en.msi


If you still are unable to acces your archieved e-mails, call the Information Desk at x4357 or send an email to help@wlu.edu giving us the details and we will contact you.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 11/22/2011 2:56:48 PM - Was this helpful?
Every time I'm printing, the SAVE AS window pops up - is there anything I can do? (link)

One of the reasons may be a printer setting.  Open up the selected printer to see if the PRINT TO FILE box has become checked on the selected printer.  If it has uncheck that setting.

Score: 6.0 - Updated: 10/7/2014 7:07:20 AM - Was this helpful?
My Outlook (OWA for employee) doesn't look right what can I do? (link)
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Score: 6.0 - Updated: 1/8/2014 9:26:34 AM - Was this helpful?
My iPhone doesn't seem to hold a charge what can I do? (link)
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Score: 6.0 - Updated: 1/31/2014 3:46:45 PM - Was this helpful?
Why won't Box sync work on my Mac running 10.6.8? (link)

Box will not run on Mac 10.6.8. Apple dropped support of Mac 10.6.8 in February 2014, and since it's not being updated with security updates, Box has dropped their support of the operating system. 

Score: 5.0 - Updated: 12/1/2014 9:13:54 AM - Was this helpful?
Why aren't there any words in the tag cloud? (link)

Probably because we flushed the logs. If we flush the logs, the tag cloud words get reset to zero. Pretty cool, eh?

Score: 5.0 - Updated: 8/8/2013 3:01:05 PM - Was this helpful?
My phone doesn't ring. What should I do? (link)
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Applies To: Faculty, Staff, Students

Score: 5.0 - Updated: 10/1/2010 2:01:25 PM - Was this helpful?
Why can't I use the "Edit in Browser" feature in SharePoint 2010? (link)

If Check-Out and Check-In are enforced on a document library, the "Edit in Browser" feature will not be available. You'll have to open the file in Word, or Excel, depending on the type of file, in order to edit it.

Applies To: Faculty, Staff

Score: 5.0 - Updated: 10/28/2012 5:59:56 PM - Was this helpful?
Can an Outlook mail merged email from Word be sent on behalf of someone else? (link)
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Score: 5.0 - Updated: 8/26/2014 11:10:31 AM - Was this helpful?
What third party apps are able to save directly to my Box at W&L account? (link)
  • Good Reader
  • iAnnotate PDF
Score: 5.0 - Updated: 11/14/2014 11:00:25 AM - Was this helpful?
How do I save to Box from my Mac? (Students) (link)
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Applies To: Students

Score: 5.0 - Updated: 8/14/2015 9:25:24 AM - Was this helpful?
How do I reduce the file size of an Adobe Acrobat PDF document? (link)

If you are scanning texts into Acrobat, it's good practice to take the following steps before sharing them so that the file size will be smaller and the document easier to download and print: 

1. Document > OCR Text Recognition > Recognize Text Using OCR (this recognizes the text and reduces the file size a lot)

2. Document > Reduce File Size, then choose Acrobat 7.0 (this is the backwards-compatibility issue mentioned above)

3. Document > Optimized Scanned PDF, then make sure the indicator is somewhere in the middle between Smaller File and Higher Quality. 

Applies To: Faculty, Staff, Students

Score: 4.3 - Updated: 6/14/2012 9:59:59 AM - Was this helpful?
How do I save to Box on a Mac while in the myVi? (Students) (link)
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Applies To: Students

Score: 4.3 - Updated: 8/14/2015 9:30:39 AM - Was this helpful?
I can't use the Citrix client now I have upgraded to Lion? (link)

Go to > Finder > HD > Library > Applications Support > Citrix

Delete this installation of Citrix

Log back into the Stable and after Citrix client is downloaded close the browser

Install new instance of Citrix client

Reopen browser

Applies To: Students

Score: 4.3 - Updated: 1/25/2012 2:20:31 PM - Was this helpful?
Why can't I log on to a W&L authenticated web application? (link)

Here are some of the most common symptoms and solutions to authentication failure to W&L web applications:

  1. You are repeatedly presented with a login prompt, which never is successful.  You are using a personal computer, or are off campus.    Try entering your user name with the prefix "AD\" .  E.g.   AD\MyAccountName  .  W&L's Active Directory domain is named "AD".  This prefix tells the web server which domain to authenticate against.
  2. The previous step does not work, but in the popup, you see an option similar to "Use Another Account".  Select that option, and use the AD\ prefix.  In this case, your browser is using your computer's name as the authentication domain, and is ignoring the AD\ prefix.
  3. Has your W&L password expired?  Has it been more that one year since you changed it?  You may do so at http://password.wlu.edu.
  4. You are using FireFox version 30.0 on a Mac or Linux workstation.  Release 30 breaks Windows authentication.  See the following for a fix: http://managementtools.wlu.edu/Help/Resources/1/271.pdf
  5. You are using FireFox version 40, and accessing an unauthenticated page with authenticated content embedded in it.  This version of FireFox intentionally disables this if the page and content are in different domains.  You can configure Firefox to allow this, or use a different browser.
  6. You are using Safari, and receiving the error "request body stream exhausted".  This is a bug with Safari authentication.  Use a different browser.
  7. You are on an iOS device, recently updated to version 7.  This update breaks windows authentication for some iOS devices like iPhones or iPads.  Use another device.
  8. You are never presented with a login prompt.  You are using Internet Explorer on a W&L computer, from off campus.  Integrated Windows login is failing because the browser can not communicate with a W&L AD Domain Controller from off campus.  Use another browser or temporarily disable Integrated Windows authentication: https://managementtools.wlu.edu/Help/Default.aspx?col=1&q=unable+log+login

If none of these solutions work, try going to http://MyVI.wlu.edu and opening a web browser from the APPS screen.  Then, you will effectively be using a W&L computer, and on campus.  This will bypass many issues associated with using personally owned computers.

Score: 4.3 - Updated: 9/8/2015 10:29:00 AM - Was this helpful?
I'm in Development office and I can't print on new BizHub? (link)
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Score: 4.3 - Updated: 8/22/2014 10:52:20 AM - Was this helpful?
How can I attach to WLUsec with Windows 7 if Cloudpath dosen't work? (link)
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Score: 3.8 - Updated: 9/2/2011 12:30:42 PM - Was this helpful?
Why can't I delete .jar files that I saved to my home folder (H Drive)? (link)

.jar files are archive files which get marked read-only sometimes when they're created (depending on the program or method used to create them).

Just right-click on the file and remove the Read-only check. Then you should be able to delete them!

Score: 3.8 - Updated: 9/7/2012 4:04:14 PM - Was this helpful?
How to Set Envelope Font Defaults in Microsoft Office Word 2010 (link)

Open Word 2010, click on Mailings tab on the Ribbon:

1.Click on Envelopes
2.Click on Options
3.Under Delivery Address, click on Font
4.Choose desired Font, i.e. Calibri, Regular, Size 12
5.Click on Set As Default and select Yes (Do you want to change the default envelope address font to Calibri, 12pt?)

Then, click on Font under Return Address
Repeat steps 3 to 5.
click on OK, then click on Close.
Save the document.

If the default goes back to +Headings.
Show hidden files then edit the Normal.dot template in
Documents and Settings\user\Application Data\Microsoft\Templates\normal.dot and save. 


Score: 3.3 - Updated: 10/4/2013 10:47:21 AM - Was this helpful?
How do I add MY e-mail address on a BizHub so I don’t have to type it in each time I scan something? (link)
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Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 8/22/2014 10:51:38 AM - Was this helpful?
How do I save a file from email to the iPad dropbox (using the Dropbox app and the iAnnotate app?) (link)

How to Save a File from Email to the Dropbox with iAnnotate

1. On your PC or Macintosh desktop computer, download the Dropbox program from www.dropbox.com

a. As part of the installation process, Dropbox will create a file in your "My Documents" folder. Anything that you save to that folder will viewable from your iPad.

2. Create a Dropbox account for yourself; remember the password because you'll have to enter it every time you access the account from your iPad. It can be the same or different from your University password.

a. You should now have a Dropbox account with 2 GB of free storage.

b. Drag a file into that folder for testing purposes.

3. Download the Dropbox application on your iPad.

a. Log into the dropbox once it's installed.

b. You should see the file you dragged to the Dropbox.

4. You can upload any photos or video files from your iPad to your Dropbox, but not any documents or PDFs. This is where iAnnotate comes in...it communicates between your email and your dropbox, being the 3rd party.

5. Download the iAnnotate application on your iPad.

6. You should now be able to send a PDF from email to iAnnotate, and from iAnnotate to the Dropbox, all from the iPad.

Score: 3.3 - Updated: 9/1/2010 2:16:11 PM - Was this helpful?
How do I attach to WLUsec on my Mac if cloudpath doesn't work? (link)
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Score: 3.3 - Updated: 9/2/2011 1:11:59 PM - Was this helpful?
Sending to a contact group in Outlook 2010 didn't send to all members. Why? (link)


     • When in the Contact Folder open the distribution list so that you can see the members.
     • Click on Update Now in the tool bar
     • Click Save & Close

To check that all members will be sent to, create a new message and place the distribution list in the To field, then expand the distribution list and check that all names are listed.

Score: 3.0 - Updated: 8/27/2013 1:52:06 PM - Was this helpful?
I added a NON-W&L person to my Sakai site and that person logs in but doesn't see the site. What is the cause? (link)

There are two possible causes:

1. Make sure that you have published the site. (Site Info > Manage Access > Publish Site)

2. Add the participant to the site as a NON-OFFICIAL site participant. In the course site, go to Site Info > Add Participants and add the user's full e-mail address in the SECOND box for NON-OFFICIAL participants.

Applies To: Faculty

Score: 3.0 - Updated: 10/1/2010 3:43:39 PM - Was this helpful?
How do I save data files on a "frozen" classroom PC or laptop from the ITS laptop pool? (link)

Classroom PCs and ITS laptops are referred to as "frozen" since data you save to the C:\ drive will be deleted when the computer is rebooted.  

These computers have a T:\ drive where data can be saved and not overwritten during a reboot.  The T:\ drive is limited to a maximum size of 2GB.  This drive is labeled "SAVE LOCAL DATA HERE".

You may also use a memory stick connected to the USB port on the computer to save your data.

See image below for graphic details:


Score: 2.7 - Updated: 3/8/2010 3:19:06 PM - Was this helpful?
When off campus, why can't I log into a W&L application web site (like SharePoint) using Internet Explorer? (link)

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.


To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows


To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

Score: 2.1 - Updated: 2/28/2011 11:07:37 AM - Was this helpful?
I don't have the current class groups in my Outlook address book on my Mac what should I do? (link)
( Restricted to authenticated ITS users. )
Score: 2.1 - Updated: 1/28/2013 10:24:37 AM - Was this helpful?
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